Lokey Volkswagen - Service Center

Overall experience was excellent in service worked with Overall experience was excellent in service worked with Chris Cosgrove, hope I always get him. Everyone else was very nice , and they have a real c Overall experience was excellent in service worked with Chris Cosgrove, hope I always get him. Everyone else was very nice , and they have a real clean waiting area More

Kyle was extremely helpful. Normally I schedule my maintenance services. However, I had a sudden change in schedule and was helped right away. Friendly staff, and efficient experience. Thank you! maintenance services. However, I had a sudden change in schedule and was helped right away. Friendly staff, and efficient experience. Thank you! More

I always choose to have my leased Jetta serviced at Lokey. The entire staff is courteous and friendly and at the same time very professional. Top notch service Lokey. The entire staff is courteous and friendly and at the same time very professional. Top notch service More

Service is the best in the area!! Brian my service manager is the reason I bought another car at the dealership. Top notch service and customer service manager is the reason I bought another car at the dealership. Top notch service and customer service More

You have a group of people that are extremely dedicated in finding you the car you'll looking for at the price and not to mention the largest used car dealership on the East Coast Lokey the best just drop in finding you the car you'll looking for at the price and not to mention the largest used car dealership on the East Coast Lokey the best just drop by don't cost you nothing and who knows you may surprise yourself and your neighbors with something shiny and new for the new year Lokeys the best More

Honest. Try to do the right thing for us. Good people and wonderful service. Only negative is they have a small waiting area. Plan to arrive early in the day. wonderful service. Only negative is they have a small waiting area. Plan to arrive early in the day. More

I was there for a few hours. Several sales people in clouding Matt Lokey came over to introduce themselves and chat while I waited. Very friendly group clouding Matt Lokey came over to introduce themselves and chat while I waited. Very friendly group More

Danny was very courteous, professional, informative & knowledgeable. Every single person at this location has always treated me well, so I have nothing but praise for this team! knowledgeable. Every single person at this location has always treated me well, so I have nothing but praise for this team! More

I love everything about lowkey vw. Eric and brain, and and has always been my go to people, when it comes to getting what I need done to my care. The are friendly and considerate to everyone situation. Th and has always been my go to people, when it comes to getting what I need done to my care. The are friendly and considerate to everyone situation. Thank you. And I will be coming back! More

I took my car in before Valentine’s Day for some warrantee work. I was given a loaner car and all work was completed in a day. No problem, right? Well, when I got the car back, it was creaking, knoc warrantee work. I was given a loaner car and all work was completed in a day. No problem, right? Well, when I got the car back, it was creaking, knocking and pulling funny. I let it go for a couple weeks and decided to call the service department to make an appt. I called 3 times in 2 days and left multiple messages with no luck on receiving a return call. So I showed up unannounced at 8:30 on a Wednesday morning. They gave me another loaner, pulled my car out of the service bay, parked it behind the building and didn’t touch it for 2 days! I know this for a fact because I have a friend that happened to be at the dealership later that day and sent me a picture of my car parked outside. I dropped the car off on a Wednesday morning and didn’t Receive a phone call until Friday morning. I was then informed that the six bolts holding on the subframe were not “torqued to spec.” So you mean to tell me I was driving around for 2 weeks with a loose subframe?! Unbelievable. The ONLY reason I’ll give them 1 star is because the car no longer makes those knocking or creaking noises. I will NEVER return to this dealership for any reason. More