Lokey Volkswagen - Service Center

Always professional and great work! Been going here for 12 years now for service and purchased 6 VWs from you during this time. 12 years now for service and purchased 6 VWs from you during this time. More

Every service visit has been a good experience. Easy to schedule, easy drop off, good communication during, and easy pick up. No complaints schedule, easy drop off, good communication during, and easy pick up. No complaints More

Excellent customer service. Eric and the two guys kept me informed of what was going on with my car at all times informed of what was going on with my car at all times More

Always courteous, knowledgeable, and timely. Would recommend the dealership and especially the service department to anyone recommend the dealership and especially the service department to anyone More

Excellent service. Great attention to detail and was able to communicate service to vehicle very effectively. to communicate service to vehicle very effectively. More

My scheduled appointment time was a Wednesday at 2:00 for a routine service check. When I arrived I was told my vehicle would not be checked that day, even though I made an appointment. There were no loaner a routine service check. When I arrived I was told my vehicle would not be checked that day, even though I made an appointment. There were no loaner cars available at the dealership, so I waited over an hour for a shuttle to pick up a rental. The rental company charged me $25/day (totaling $50) despite VW stating there would be no charge. I did not hear back from the VW tech as to the status of my car until Thursday afternoon - over 24 hours from my appointment time. After work was completed, VW called at the end of the day, near closing time knowing I live in St. Pete and it would take over an hour in traffic to drop off rental (I did not trust to drop of rental at the VW dealership), wait for shuttle to the dealership, and transportation from rental company to the dealership. Overall, I would not recommend this VW dealership and location. They are unorganized and there is very poor customer service, communication, and attention to detail. If appointments cannot be accommodated in a timely manner, block of dates/times to allow ample time to service. I would have much rather waited one-two weeks to schedule rather than deal with the cluster over two-day span. More

Bad radio touch screen discovered during oil change service. The part was in stock, so I decided to go ahead with the repair. I was driven home by a friendly & courteous van driver, then picked up a fe service. The part was in stock, so I decided to go ahead with the repair. I was driven home by a friendly & courteous van driver, then picked up a few hours later when the repair was complete. This experience could not have been better. Thanks, Likey More

No no no no. No no this is a waste of my time Waste No no no no. No no this is a waste of my time Waste of my time No no no no. No no this is a waste of my time Waste of my time More

Clean wait room, car in fast and done in reasonable time. Danny friendly and helpful Danny friendly and helpful More

Very saitisfied. Personalized and professional service. Very saitisfied. Personalized and professional service. Always consistent. I will continue to use and recommend to others Very saitisfied. Personalized and professional service. Always consistent. I will continue to use and recommend to others More