Lokey Volkswagen - Service Center

Great service! Very fast and efficient. Very professional. However, there is a long wait list to get scheduled due to the free oil changes. Overall, absolutely reco Very fast and efficient. Very professional. However, there is a long wait list to get scheduled due to the free oil changes. Overall, absolutely recommend. More

Chris is always super helpful and willing to answer any question that I might have. question that I might have. More

Very good customer service. Clean environment, good people. I received a good deal on my vehicle. I recommend this dealership. Clean environment, good people. I received a good deal on my vehicle. I recommend this dealership. More

Was at dealerships for 3. 5 hours waiting. Only to have my car returned to me being told that things were done (balance and rotating tires for instance) that weren’t done at al 5 hours waiting. Only to have my car returned to me being told that things were done (balance and rotating tires for instance) that weren’t done at all. It made me question if the other services I paid for were done at all either. I thought by now we would stop assuming simply that because someone is female that they won’t be able to tell what has or hasn’t been done on their vehicle. More

The service manager Kyle is very nice and extremely knowledgeable when is comes to the VW. knowledgeable when is comes to the VW. More

Average dealership, nothing special that separates it from others. I was going there for 12 years and it's time for a change for me. from others. I was going there for 12 years and it's time for a change for me. More

Always a pleasure. Quick, polite, professional service. I leave feeling my car will perform as desired. I leave feeling my car will perform as desired. More

The service is personable. I called to make an appointment and they were all booked up, however, they said come in and we will fit you in. It was not long before they were able to accommodate me. appointment and they were all booked up, however, they said come in and we will fit you in. It was not long before they were able to accommodate me. They have always treated my service needs . More

I’m glad that the Lokey team identified a software update that was required to fix a problem I was having with my rearview camera. I feel like the team went above and beyond to identify the problem and I app that was required to fix a problem I was having with my rearview camera. I feel like the team went above and beyond to identify the problem and I appreciate it. I was overcharged on an oil change and my customer service rep corrected the problem after I left. . Only negative was that I waited considerably longer than I was told to get the repair done. Normally I wouldn’t mind but I hate the idea of possibly being exposed to Covid while I’m waiting for my car to be repaired. Had I known it would take that long I would have gone home and waited. However, the waiting room was comfortable and I appreciated a nice cup of coffee while I waited More

Lokey and service manager, Brian Belviso, are top notch! They always do their best to accommodate my needs and the service is great. I have never had an issue with them! They always do their best to accommodate my needs and the service is great. I have never had an issue with them! More