Lokey Volkswagen

Always a joy to work with employees of Lokey Volkswagen I recommend the dealership to everybody The giant flags are the best yes yes yes recommend the dealership to everybody The giant flags are the best yes yes yes More

Went in for an issue with my front passenger tire not holding air. Danny in the service department went above and beyond to make sure I was taken care of quickly and to the best of his abilities. I had a holding air. Danny in the service department went above and beyond to make sure I was taken care of quickly and to the best of his abilities. I had an extended service plan through another dealership and was told it was through VW direct, Danny helped explain to me it’s a third party and together we figured out how to submit the claim. I will definitely be returning to Lokey VW and look forward to dealing with the service department again. More

I was very disappointed that I was charged $99 to run diagnostics. I have bought 3 vehicles from Lokey and done all my service there. I’m not sure if I will go back I don’t no that Antonio had a choi diagnostics. I have bought 3 vehicles from Lokey and done all my service there. I’m not sure if I will go back I don’t no that Antonio had a choice. I didn’t see any effort to change that fee More

Fast and efficient service replacing a part that I though VW should have had a program for. Fails often and impinges on safety. But Lokey did it’s part very well! VW should have had a program for. Fails often and impinges on safety. But Lokey did it’s part very well! More

As for customer service "A Team" This dealership has been very helpful the entire time of owning my vehicle. Thankful for their courtesy and concern for their customers. I promote the This dealership has been very helpful the entire time of owning my vehicle. Thankful for their courtesy and concern for their customers. I promote them, along with Mr. Lokey, when I get the chance. More

Appreciated the out of the box thinking for the repair need. Appointment was timely and efficient. Everything was explained in detail. Will continue to bring my car there for servicing. need. Appointment was timely and efficient. Everything was explained in detail. Will continue to bring my car there for servicing. More

Doug Ramirez took care of my car and kept an open line of communication along the way. The process was seamlessly executed. I would recommend Lokey when buying a vehicle. communication along the way. The process was seamlessly executed. I would recommend Lokey when buying a vehicle. More

I made the appt on line a week in advance with the request to call me to discuss my service appt. after waiting 4 days with no call I then called 2 times once each day prior to my appointment and stil request to call me to discuss my service appt. after waiting 4 days with no call I then called 2 times once each day prior to my appointment and still no return call. Once I arrived the advisor said he had no knowledge of my request or my phone calls. Your company would not give out a loaner vehicle so I was unable to get all the service work done that I needed and the shuttle does not take me back to Tampa where I need to go for work. I was only able to get the oil change completed due to the lack of communication from your staff. I waited two hours to get the oil change done after having an appointment scheduled at 9:30, the car was supposed to have been washed according to the service advisor and when I got in the car to leave it was apparent that it was not cleaned like the advisor had stated it would be. I purchased a vehicle from the dealership which is the reason why I return for the oil change. I was informed they were included at no charge when purchasing a vehicle. That has been the only positive in this entire dealings with your service department. I purchased a vehicle from the dealership which is the reason why I returned for the oil change. I was informed they were included at no charge when purchasing a vehicle. That has been the only positive in this entire dealings with your service departmentI do on another BW and take it to Rives for service. Not all they are they prompt with the service the car always comes back clean and even if I’m dropping it off only for an oil change they always have a loaner available if I don’t want to or have time to wait. I do on another VW and take it to Rives for service. Not only are they prompt with the service, the car always comes back clean and even if I’m dropping it off only for an oil change they always have a loaner available if I don’t want to wait or have time to wait. More

It was my first oil change. Service was prompt and courteous. Everything checked out fine. I was in and out within forty five minutes. Thank You courteous. Everything checked out fine. I was in and out within forty five minutes. Thank You More

Joe Haig made my buying a car experience best ever. Helpful, very resourceful, knew and met my expectations immediately. Very accommodating. very entertaining also. Thanks for everything Helpful, very resourceful, knew and met my expectations immediately. Very accommodating. very entertaining also. Thanks for everything More