Lokey Nissan - Service Center

They smile as they stab you in the back. Very Deceitful. Ok. First and foremost, I want to stress at how pleasant the service manager was to me. He was polite, held his temper as I started to lose mine, and Ok. First and foremost, I want to stress at how pleasant the service manager was to me. He was polite, held his temper as I started to lose mine, and offered me a rental while we parsed through this mess. But in the end, his company was deceitful, and did not stand behind their own products and warranties. The mess: We purchased the Nissan versa, and with it a LIFETIME powertrain warranty from Lokey Nissan of Clearwater. Lo and behold, 3 years later, the engine is all messed up due to a bad cylinder. But hey! we have a lifetime warranty! When it was proven that, yes indeed we did have a lifetime warranty, the shell game began! It turns out Lokey did not sell us the warranty, but some third party did. (STRANGE- i don't remember anyone else there at the purchase but Lokey and My wife and I.) We were never told this. Go figure. Lokey sold us on it, but it seemed to slip their mind that we were not getting it from them. Hmmm. So, it seems they had to send the service records to some company, and they rejected the claim. I had to send further records proving all missing service had been completed, and I DID SO 100%! Guess what? Still denied. Want to know why? Do you really want to know why? Because we did not have a signed sheet of paper saying a certified technician ROTATED THE TIRES. Oh, you read that right. It seems if you don't have a signed piece of paper from a technician saying your tires were rotated, it causes your engine to explode. So, The jist of this is LOKEY NISSAN (no one else) gave us a lifetime warranty and LOKEY NISSAN (no one else) is not going to honor it because of a faulty tire rotation form. I understand that LOKEY thinks it is someone elses problem (like mine) but it is their company that promised us, and it is their company that did not honor their word. But they were very polite in telling us to go pound sand. Never again Lokey... Never again! More

daugters were treated fairly and courteously. told them that several repairs weren't necessary to performed at this time but they would keep an eye out for when needed. that several repairs weren't necessary to performed at this time but they would keep an eye out for when needed. More