Lokey Nissan - Service Center

I’d come back, but service is getting worse I’ve always loved this dealership and service center, but it’s going downhill unfortunately. This last time my oil change appointment took over 3 hour I’ve always loved this dealership and service center, but it’s going downhill unfortunately. This last time my oil change appointment took over 3 hours. I had a slow leak in a tire that they couldn’t fix, told me they were going to replace it and to give them another 1-2 hours, then came back in 20 min saying my car was ready and I would have to come back because they didn’t have a tire. So I had to continue driving around until Monday (this was a Friday) with a leak in my tire, AND had to come back there... I live an hour away. He said he would call me the next day in hopes of getting the tire to the shop sooner, but I didn’t get s call until almost noon on Monday saying the tire was in. Not sure how a shop/dealership that big didn’t have a tire, but whatever. I was already at work by that time on Monday and worked until Thursday. That’s almost a week I had to drive with a tire that I had to stop and fill up with air multiple times a day. I was supposed to be the first appointment on Thursday, got there at 8 am and didn’t leave until after 10. For a tire change I could have done myself. Didn’t get an offer for car wash. The first time I was there for my oil change they washed my car but didn’t vacuum it like they said they would. Never got the 3 “free” tanks of gas that the salesman promised me when I bought my car... and it sounds petty, but since it’s something they brag about... the only thing to drink in the waiting area was coffee and 4 different employees commented on how the water needed to be restocked, but nobody ever did anything about it which was annoying. The service here just isn’t what it used to be, they’re just like any other pushy dealership now which is sad. More

Gerry’s opinion! I have a classic 350z( classic cause it has 265,000 Miles.....it has been service by no other dealer or shop other than Lokey Nissan!). When I go to t I have a classic 350z( classic cause it has 265,000 Miles.....it has been service by no other dealer or shop other than Lokey Nissan!). When I go to their service sept, the service is prompt....and accurate and always on point! From the Service manager to my service writer(Kevin Massey) to the service tech(Kaleb Cantrell) they all work at making me a satisfied customer! More

Oil change Tire rotation By far the best service I have ever received at lokey Nissan of Clearwater. I Have been dissatisfied with the services I have received there before b By far the best service I have ever received at lokey Nissan of Clearwater. I Have been dissatisfied with the services I have received there before but Tom was amazing and very knowledgeable I woul recommend anyone to go see him for exceptional service. Thanks again Tom More

Great job I’m always satisfied with my services. Anthony is very helpful and thorough. He gets me in and out. He is very friendly and makes sure I am happy. I’m always satisfied with my services. Anthony is very helpful and thorough. He gets me in and out. He is very friendly and makes sure I am happy. More

Refreshments and TV or a shuttle home The drinks and snacks available for those who are waiting is impressive. More than water, they offered soda, chips, coffee and doughnuts. The sitting The drinks and snacks available for those who are waiting is impressive. More than water, they offered soda, chips, coffee and doughnuts. The sitting area is nice and open with a TV. Most importantly, the amount of time that I was told I would be waiting was accurate and the service was courteous. Harrison was my service manager and he was nice and professional. More

Excellent Service and Employees Employees were Excellent !! Service was even Better Anthony is the Best Would recommend to everyone The lounge and coffee and doughnuts Were al Employees were Excellent !! Service was even Better Anthony is the Best Would recommend to everyone The lounge and coffee and doughnuts Were also excellent Quality More

Fast, thorough & efficient Chuck made sure all my needs were met in a very timely manner. Great service and low wait time. Collision looked a crack in my bed to determine if my Chuck made sure all my needs were met in a very timely manner. Great service and low wait time. Collision looked a crack in my bed to determine if my warranty would cover it. More

Nice new service center I came in for a recall on the airbag 2 days prior to my appointment my airbag light came on I was hoping they can reset my airbag light also but they I came in for a recall on the airbag 2 days prior to my appointment my airbag light came on I was hoping they can reset my airbag light also but they were telling me it was something else wrong with it not satisfied at all. More

Trans went out on one car bought a new one.. Kevin gave great customer service and also recommended a great sales man Angelo that work with me on getting the new car he also had a trainer that ha Kevin gave great customer service and also recommended a great sales man Angelo that work with me on getting the new car he also had a trainer that had great customer service.. More

Maintenance service It was very prompt.the staff was very helpful and polite. Very presentable and KB was very knowledgeable of what I need to be done to my car It was very prompt.the staff was very helpful and polite. Very presentable and KB was very knowledgeable of what I need to be done to my car More