Lokey Nissan - Service Center

They are pretty quick. They are clean and pleasant. Would love it if you would have reset the clock for me with the right time. love it if you would have reset the clock for me with the right time. More

Great service! We feel so good when we visit Lockey Nissan for our maintenance. Especially for people like Kevin that we can trust. Thank you! Nissan for our maintenance. Especially for people like Kevin that we can trust. Thank you! More

Wonderful place to do business with. People are very helpful and courteous. They let you know what is going on with your car and can ask questions. helpful and courteous. They let you know what is going on with your car and can ask questions. More

I find Lokey to be a good place to do business and most of the service people I have worked with to be very friendly, knowledgeable and helpful. I have very little good to say about Chuck, the Service Re of the service people I have worked with to be very friendly, knowledgeable and helpful. I have very little good to say about Chuck, the Service Representative I had to deal with on June 19. He was extremely rude and condescending. My new Kicks had thrown an error message that afternoon and I was extremely concerned because I was leaving on a long trip by myself early the next morning. I came right in to the service department with the error message still on my dash because I was concerned about the car. I knew that I did not have an appointment, but was willing to wait because of my forthcoming trip. After I turned the car off and waited to be taken care of in the service department, Chuck waited on me. He asked some questions, then went out to check my car and came back and became immediately surly and nasty to me telling me that it was probably some environmental problem and that I shouldn't be there because it was nothing. I explained that I had looked in my owner manual, but felt that because of my time constraints I should have it checked out. He told me it was probably a dirty camera and we went out and looked, but nothing was wrong. He told me that I was wasting his time and the technician's time and that it could cost for their time. I asked him how much and he stated that it might be $100 or more. I said I needed it checked and he reluctantly told me he would have it checked. During this whole exchange he treated me like a child and was nasty stating that I needed to read the service manual and that I needed to be familiar with my car. I did grab the owner's manual from the during my wait and found two places in the manual that stated that the car should be checked at the service department. He told me that he wished that they did not say that in the owner's manual because the owner's manual was wrong. Evidently, Chuck knows more than the manual. He had me nearly in tears a couple of times because of his lecturing and attitude. I hope to never have to be subjected to his unrelenting lecture on my stupidity ever again. He is the only person I have had a problem with in the service department. Everyone else has been helpful, friendly and knowledgeable. More

I get excellent service. I love the service that I get on my car I will keep going because they always let me know when it’s time for my next service. my car I will keep going because they always let me know when it’s time for my next service. More

I brought my vehicle in to be fixed thinking was gonna cost me a small fortune they informed me that it was covered under warranty and that I did not owe them a dime this happened three times and they eve cost me a small fortune they informed me that it was covered under warranty and that I did not owe them a dime this happened three times and they even repaired things that I never even knew wrong More

The service was good, although this time I had to go because my car was leaking oil because the mechanic did not do his job well two days before he had been doing an oil change at the same dealer. The because my car was leaking oil because the mechanic did not do his job well two days before he had been doing an oil change at the same dealer. The person who gives the appointments on the phone was not collaborative, I had to insist that they see me immediately, one thing I don't like is that the employees don't wear masks. More

Excellent service every time I go there. Very knowledgeable technicians and Chuck is the best..They also have free WiFi so you can work while you wait! knowledgeable technicians and Chuck is the best..They also have free WiFi so you can work while you wait! More

Lack of communication between service Mgr and staff. Creates headaches for customers. Causes problems for customers when billing should be 0 amount and receptionist asks for over $300. Creates headaches for customers. Causes problems for customers when billing should be 0 amount and receptionist asks for over $300. More

Everyone at Lokey Nissan is very professional and Everyone at Lokey Nissan is very professional and knowledgeable about the products. The service department is thorough and you get the car back clea Everyone at Lokey Nissan is very professional and knowledgeable about the products. The service department is thorough and you get the car back cleaner than when it came in More