Lokey Nissan | Page 663

Bad start from the beginning! They new what vehicle I was coming in to see. We get out to the vehicle which is parked in the grass under a tree in the far corner of the lot. Great star right?! It gets worse. coming in to see. We get out to the vehicle which is parked in the grass under a tree in the far corner of the lot. Great star right?! It gets worse..the battery was dead! We agree on a price after the typical chicken scratch on a piece of paper. I wait around for an hour to see the finance manager. He can't do the deal we had agreed on. The payment went up $100 a month!! Can't get those three hours of my life back!! What a waist!! More

Bought both a 2011 Jetta SEL and a 2011 GTI. They did such a great job I bought two cars from them. There price is the lowest on three counties and they will be any competitors price. They made sure I wa such a great job I bought two cars from them. There price is the lowest on three counties and they will be any competitors price. They made sure I was satisfied with my purchase as well as followed up with me to make sure I was still satisfied. More

These folks went out of their way to help me get into a car. I was completely without a car in my household, which was a major problem. It was difficult to get me financing due to some hardships falling u car. I was completely without a car in my household, which was a major problem. It was difficult to get me financing due to some hardships falling upon my family. They did not give up and gave me honesty and treated me with respect despite this difficulty financing me. I did not feel like a second class citizen. This is important as when I am in better circumstances and am in a position to buy a new car I will remember this treatment and professionalism. The only negative was that the car I had settled on was sold half hour before my appointment. Had I known, I would have done a deposit over the phone. I also had requested a certain amount down, certain price point and very clearly stated a monthly payment amount I did not want to go over. This was dissapointing as the car (which was same model but year older) was more expensive despite being a year older. Eventually we worked this out, but it does create a situation whereby I have to juggle finances more than I wanted to . I was able to cut out some other expenses to accomodate the surprise and do understand that I am lucky to be bought at all. My main complaint is that I should have been notified in advance rather than having the embarrasment in the finance officers office of the surprise. This was most uncomfortable for him and me as well. A simple phone conversation during the day or even when the original car was sold would have been fine. This is 2011 and we all have cell phones. I am a person who is flexible but really do not want to look like a deer caught in headlights in a professional environment. Eventually the guys did make it up to me with their empathy, kindness, and a couple of perks so that my faith was restored. Overall, except for that situation with the lack of notice, I was very well please. They performed a miracle in my book and I will not soon forget it. Thanks guys. Suzan More

2007 signed paperwork for a truck that was not in the dealership, get a loaner while my vehicle arrives. 2wks later when it arrives, was not what I had purchased (VIN did not match paperwork). What I had dealership, get a loaner while my vehicle arrives. 2wks later when it arrives, was not what I had purchased (VIN did not match paperwork). What I had purchased was no longer available, so got stuck with vehicle I didn't really want but needed. 2011 receive letters and calls that they wanted to buy my used vehicle due to high demand. I only considered because I would like to have a 4x4. Explain I don't want to waste my time, if they are not willing to be fair on trade and new vehicle. Go there, and after 2+ hrs, they can't get me reasonable price because again what I want is not in stock and I have to pay for shipping. Get called next day, stating that they agree on my terms, to come in and do paperwork. I take time off from work, stop at bank and get loan approved, go to dealer with all paperwork including tittle. Now they said that was misunderstanding and we are back at day before terms. Sales Manager admits fault but that he is unable to close deal. To top it off, they Paul Ramos (Sales Manager) said that at this point they are uncertain if they can get that truck from the other dealer as they have not heard back from them, and he explained that this happens and that worse case scenario, they would just order direct from factory and I would wait 2mo with a loaner in meantime... (Say WHAT!?) I call original Manager/Director Sam Plana whom contacted me first and got me in the dealer in the first place. Explain situation, he apologizes and said will make some phone calls and call me back. 9hrs later has not received a single phone call and my day was such a waste. I understand a business making profit, but these people are beyond making profit. With the amount of profit they want to get, one could buy a good used car and take its chances. Beware, they are crooks who will take advantage and will have no consideration to customers. They sure demonstrated that things don't go well when customers are not well educated about their products and they play extensive numbers games to get people for fools. More

I have to say that this was by far the best purchase experience I have ever been a part of. My wife really liked the rogue sl, but there were none on the lot. Ali and his team searched the state and fou experience I have ever been a part of. My wife really liked the rogue sl, but there were none on the lot. Ali and his team searched the state and found one in Miami...2 days later, they called and we went down to sign papers. Price was great, but the service is what will keep us coming back for years to come. More

Tony Bunnell was great. He worked with us to get us the price that we wanted. He explained all of the features of the car and went for a test drive with us. Set us up with the finance department who were price that we wanted. He explained all of the features of the car and went for a test drive with us. Set us up with the finance department who were able to get us to the payments that we wanted. More

I have received good customer service, but i did not get price i was expecting,and the process took more time than i was expecting.But Lokey dealership is much better than other dealerships in Pinellas I've price i was expecting,and the process took more time than i was expecting.But Lokey dealership is much better than other dealerships in Pinellas I've had experience with in the past.I hope the service department will meet my expectations. More

My first contact was with Jennifer Clement in response to an internet query through Hartford Car Replacement Program. This alerted 3 dealers and Jennifer called me within minutes of receiving the email. The an internet query through Hartford Car Replacement Program. This alerted 3 dealers and Jennifer called me within minutes of receiving the email. The other 2 dealers took at least a day to follow-up and one just said he would check around. Lokey did the best in friendly contact and did an excellent job putting me in the car I requested through my Sales Rep Ali Ghomshe. More

I initially contacted the Lokey dealership about a specific automobile, Nissan 370, that was on their internet site. I was pleased with the prompt response from the inquire and subsequent contact via specific automobile, Nissan 370, that was on their internet site. I was pleased with the prompt response from the inquire and subsequent contact via the internet. Upon visiting the dealership directly I was introduced to George Agostino who help complete the transaction and purchase of the vehicle. George was very friendly and professional during the entire transaction including a follow up call the day after the transaction to be sure that I was completely satisfied with the vehicle. The entire process was very smooth and professional without pressure making it a very pleasant experience. More

The Customer Sevice I received from ALL employees of Lokey was exceptional. From Isabel over e-mail to the actual gentlemen that prepared my car for delivery (sheldon, sherman?). Ali specifically is tru Lokey was exceptional. From Isabel over e-mail to the actual gentlemen that prepared my car for delivery (sheldon, sherman?). Ali specifically is truly the best salesman I have ever worked with in all my years of car buying, this includes for myself and others. Ali walked me through the purchase process, finance, introduction to the service department that I will be dealing with (because Lokey provided 2 year maintenance)and scheduled my first oil change. Before leaving the dealership Ali went over my new car with me bumper to bumper to ensure I understood how it worked and how to enjoy all my new features. My husband and I had visited two other Nissan dealerships in Tampa and they cannot compare to Lokey. It is clear that Lokey fosters a positive working enviornment and a family culture and all employees work together to one common goal to provide the best possible customer service. The enviornment at the dealership is pleasantly relaxed. I recommend Lokey for all automotive needs and Ali Ghomshe specifically for purchasing a vehicle. More