Livermore Ford

Service to my Ford explorer Great service and great service advisor From the time I got there I was treated like I was a great customer I will be sure to always consider bu Great service and great service advisor From the time I got there I was treated like I was a great customer I will be sure to always consider buying a vehicle here. More

No problems I received a recall notice, I called an made an appointment for Jan.27 2020 I arrived at approximant 8:50 A.M. for my 9:00 am appointment, needing a I received a recall notice, I called an made an appointment for Jan.27 2020 I arrived at approximant 8:50 A.M. for my 9:00 am appointment, needing a ride home as the repairs were going to take approximant 1/2 day at approx. 4;30 P.M. I had not heard when my car was ready. was told they had a problem with computers, I was upset as I had made other things to due and changed my schedule to fit the time schedule, I want to thank Bob in the service dept. as he handled the problem in a very good way as I was unhappy that I was not told of the problem, he explained the problem, and was able to resolve the problem, Thanks again Bob for handling the problem More

Would not recommend doing business here. Worse experience I’ve ever had, in the 16 plus years buying and leasing cars. Sales guys knew nothing about the vehicle, didn’t show us how to use any of t experience I’ve ever had, in the 16 plus years buying and leasing cars. Sales guys knew nothing about the vehicle, didn’t show us how to use any of the features on the vehicle. Had us waiting around for hours. Very unorganized. Finance wasn’t any better! did not go over our lease with us, didn’t let us know when our first payment would be due, didn’t discuss what happens if we exceed our milage , only recommend we purchase this additional coverage for the end of our lease that protects us from having to pay for work tires, curved tires etc. but didn’t provide any paperwork on this coverage we paid for. Did not get he features we thought the vehicle had ie heated seats. Overall very dissatisfied! Very unprofessional sales team that we dealt with. More

Great Service! From the salesperson to the finance manager, everything about this experience was a great one. It was my first new car from a dealership so I was a li From the salesperson to the finance manager, everything about this experience was a great one. It was my first new car from a dealership so I was a little hesitant about what the process may be, but livermore ford was transparent about the whole process. More

Great Service Easy appointment making, honored appointment schedule, explanation of services to be performed was thorough and understandable, personable service age Easy appointment making, honored appointment schedule, explanation of services to be performed was thorough and understandable, personable service agent that listened and most importantly delivered as promised. Mr. Tucker Pulliam was spectacular! More

Last Minute Tire Repair We had an emergency tire repair on a new F250 for one of our members and Ken Camacho at Livermore Ford's Commercial Service department helped us out a We had an emergency tire repair on a new F250 for one of our members and Ken Camacho at Livermore Ford's Commercial Service department helped us out at the last minute. He was able to source a tire and get it repair very quickly. Thank you Again Ken! More

My car was making a strange noise. Alex never gave up figuring it out and fixed it. Also kept me apprised of all the progress! figuring it out and fixed it. Also kept me apprised of all the progress! More

Excellent Customer Service My recent experience at Livermore Ford was of the quality that I've come to expect from them. I had tune up and oil change, fluids & breaks checked. My recent experience at Livermore Ford was of the quality that I've come to expect from them. I had tune up and oil change, fluids & breaks checked. The need for tires is being followed and pricing was provided for when I'll need them. I appreciate greatly the friendly service I received and attention to my concerns about keeping my '06 Mustang GT in top condition. More

Bobby of the Service department was very helpful. He is knowledgeable and a true professional. He knew immediately what he needed to do for my Mercury Mariner Hybrid. Philip Thomas knowledgeable and a true professional. He knew immediately what he needed to do for my Mercury Mariner Hybrid. Philip Thomas More

Love this dealership. Excellent service. You can tell they care about thier customers. Would never take my car anywhere else. Thanks Livermore Ford. You're the best. they care about thier customers. Would never take my car anywhere else. Thanks Livermore Ford. You're the best. More