Livermore Ford

oil change pretty good service..no more comments. Good dealership/ friendly and deliver on time. They are proactive too - good drop off service if needed. Kudos. pretty good service..no more comments. Good dealership/ friendly and deliver on time. They are proactive too - good drop off service if needed. Kudos..Thanks. More

Buy a new truck Used the website to look at inventory. Talked to a salesman on the phone and then visited the dealer. I found the online site useful but it did not sh Used the website to look at inventory. Talked to a salesman on the phone and then visited the dealer. I found the online site useful but it did not show all your inventory which would have been more helpful. The salesman did a good job answering my questions and showing me the various pickups and how they were equipped. After some arguing over price I bought F150. The salesman explained the many features and helped me set up the Ford AP. Later after I had left he went out of his way to retrieve my fast tract that I left in my old car by mistake. My only complaint is I still don’t think I got a fair price for a 2019 truck with a clean low mileage trade in. More

Update from the other day Update, Today I got a call from Mike and we went back and forth and lets just say we could agree to disagree but I told him that I was in the middle o Update, Today I got a call from Mike and we went back and forth and lets just say we could agree to disagree but I told him that I was in the middle of writing an email to the owner letting him know what happened and next think you know I had 6 missed calls and a message on my phone the the Manager Josh wanted to talk to me. The message on my phone was from Josh stating that he knew I had some issues with the dealership and that I wanted to get in touch with the owner and he "wanted to make sure I had the right email". I told him I had what I needed and he proceeded to ask me what happened. I started to tell him and he kept cutting me off. Then when I told him that the exterior of the car was not clean as described to me he cut me off again and said ok you hate the car and I said no, don't put words in my mouth and he started to cut me off again so I said this conversation needs to be over and he cut me off for the last time and said yes it does!! This is the MANAGER, REALL. Josh, you need to take some anger management and customer service classes!! As it turns out they had the car sold to some guy with bad credit from Vallejo. More

We had such a great experience at Livermore Lincoln. Our salesperson Michael was so personable and friendly. All of the other team members we dealt with were just as pleasant and made our leasing process v salesperson Michael was so personable and friendly. All of the other team members we dealt with were just as pleasant and made our leasing process very smooth. Can’t say enough of the wonderful customer service we received at Lincoln! More

They were very easy to work with and efficient made sure I got a prompt ride home and back I would recommend them to anyone I got a prompt ride home and back I would recommend them to anyone More

First time visitor and I called to make an appt for a 89 mustang - smog and oil the lady confirmed they could do the smog but when I arrived they said we don’t have the equipment to smog a 89 Mustang. She e mustang - smog and oil the lady confirmed they could do the smog but when I arrived they said we don’t have the equipment to smog a 89 Mustang. She even put me on hold to check with someone and they said yes... not World Class! More

Fast Lane service GREAT. Made an appointment, arrived 10 minutes early. Car taken in on time and out in 50 minutes. Service personnel very helpful. Purchased the service po Made an appointment, arrived 10 minutes early. Car taken in on time and out in 50 minutes. Service personnel very helpful. Purchased the service policy when bought in 2017. Worthwhile. More

Poor service The service agent assigned to me is always too busy, overwhelmed, and sometimes rude. Does not remember me when I am in front of him; does not keep m The service agent assigned to me is always too busy, overwhelmed, and sometimes rude. Does not remember me when I am in front of him; does not keep me updated on the status of the service, which has never completed as promised. I am now sorry I purchased a maintenance package, as I would rather take the vehicle to a non-dealer repair shop for maintenance if this is the best they can do. John Beg, finance manager, is a concerned, trustworthy guy, but we have had major hiccups in processing our lease buyout, including incomplete title processing and a lease balance that affected our credit rating due to the dealership's 30-day late payment to the lease-holder. We bought out the vehicle in early December, and the dealer did not pay off the lease until late January. More

The minute I arrived Tucker greeted me, He was very pleasant and made sure my car was serviced along with all the recalls! He also made arrangement for my ride to and from work! . And,.. my car was wa pleasant and made sure my car was serviced along with all the recalls! He also made arrangement for my ride to and from work! . And,.. my car was washed! Very impressed with the service department! More

If I could give zero stars, I would. I will never purchase another vehicle from this dealership and am hesitant to bring my car in to honor the "lifetime power train warranty" should I need to. purchase another vehicle from this dealership and am hesitant to bring my car in to honor the "lifetime power train warranty" should I need to. Initial sales process went as expected, I reached out regarding interest in a vehicle and over the next couple of days worked with Jay on settling on a price. Once a price was agreed upon, I drove out immediately to take care of paperwork and bring home my car. That's about where the "normal" experience ends. Jay was way too preoccupied with trying to sell a new mustang to some young couple to give me the time of day, which is what it is. After completing the paperwork and going through financing, the finance manager went from respectful to downright rude after I didn't agree to buy a bunch of the add-ons they frequently try to push. When they gave me a copy of my credit score, it was for a completely different person and he was annoyed that I requested the correct data. After everything was signed and ready to go Jay said he would go get my car finished in detail and brought out to me. I waited for a while for him to come out and say that the air conditioning wasn't blowing cold and they needed to keep it overnight and would put me in a loaner until the next day. I hesitantly agreed, and frankly shouldn't have. Jay sent me a text message later that night to inform me that my car wouldn't be ready until Monday morning because the service department was closed over the weekend, something he should have known. His way of making it up to me was a full tank of gas, something dealerships frequently give you simply for buying a car. Monday morning comes and goes - I have to reach out to Jay for an update. Apparently the shop "was too busy" so it was going to be another day. I ask to speak to a manager - I receive a call from Jay and his manager and Jay informs me that the thermostat needed to be replaced and they would order the part. Fun fact - a bad thermostat doesn't cause the AC to not blow cold, but okay. Tuesday comes and goes - no update until I reach out and am told it will be ready at 2pm. I receive a call shortly after, get pushed back another day. Now "the window won't roll up". Mind you, this is supposedly a Certified Used Ford, which has a whole list of things that required inspection before certification. Wednesday comes and goes - I don't find out until the afternoon that the last never arrived so it will be another day. Am also told that a manager will call me shortly, he never does. That night, I receive a call from the company Livermore Ford pays to do customer service surveys as a standard post-sales practice. Don't even have my car, but they want to know how my experience was. Around this time, I look on their website and notice that they have already listed my trade in for sale. They haven't delivered my purchase to me in nearly a week, and are already trying to sell off the vehicle they accepted as a trade. Another fun fact - this is a violation of California law. On top of that, it's ridiculously unethical. On Thursday morning I call around and am able to get in touch with the manager of fleet service, who oversees what's going on with my car. I don't recall his name, but he was the best thing about this entire experience. He stayed on the phone with me while he walked down to the parts department and verified he had received the part. He gave me regular updates to let me know what was going on and ensured that it would be ready by the end of the day. I did get my car that evening, and they drove it out to me as I had already driven home from work for the night. The service paperwork showed NO RECORD of a thermostat ever being replaced The next day the general manager called me back (4 days later). He didn't really care about my experience, or about the fact that I was LIED to, because I had my car now so "everything was fine" in his words. BUYER BEWARE. RUN AWAY. FAR, FAR AWAY. buy a car from anywhere else. More