Lithia Toyota of Billings

John and I hit it off well from the start. I find John to be straight forward and honest. He answered all of my questions that he could, when he couldn't he researched until he found the answer. I don't to be straight forward and honest. He answered all of my questions that he could, when he couldn't he researched until he found the answer. I don't like to be pressured and John seemed to understand that, he never did try to close me. Overall I found my experience quite pleasant. More

I wanted to write a review of the poor service and the handling of customers that I have seen at this dealer......I have wrote the review twice and twice it won't go....WHY YOU DON'T WANT A NEGETIVE R handling of customers that I have seen at this dealer......I have wrote the review twice and twice it won't go....WHY YOU DON'T WANT A NEGETIVE REVIEW More

Jhevon was genuine and sincere, very unlike the car salesmen in the past that make you cringe. He made the buying experience pleasurable, as he was knowledgeable, friendly, and worked hard to get us th salesmen in the past that make you cringe. He made the buying experience pleasurable, as he was knowledgeable, friendly, and worked hard to get us the best deal possible. I highly recommend Jhevon. More

We enjoyed working with Jaxson during our recent new car purchase. Jaxson is new to the sales force but was very willing to work hard to meet our expectations. He was very thorough in follow-up and making purchase. Jaxson is new to the sales force but was very willing to work hard to meet our expectations. He was very thorough in follow-up and making sure all of our questions were answered. More

When I went to the dealership I already wanted the vehicle that I was asking about. It was not on the lot because it was so new it was being cleaned. I went ahead and signed all the paperwork and the vehicle that I was asking about. It was not on the lot because it was so new it was being cleaned. I went ahead and signed all the paperwork and the salesman Jerry McKeen brought it to me the next day to test drive. I was so happy with the car that I did end up keeping it. Jerry had it cleaned and ready for me by the time I got off work that same day, it was the best experience ever! I am really happy with my new car. More

Max and Kristen are amazing! I highly recommend the dealership and them. Wonderful customer service- above and beyond! Greatest team around that will help you get into the vehicle you want. Thank you s dealership and them. Wonderful customer service- above and beyond! Greatest team around that will help you get into the vehicle you want. Thank you so much for all your help and dedication on our deal! More

Phillip was great. Very helpful, not at all pushy, and definitely seemed more interested in finding a vehicle that fit what I was looking for rather than just making a sale. He looked at my budget and did definitely seemed more interested in finding a vehicle that fit what I was looking for rather than just making a sale. He looked at my budget and didn't show me anything that he knew I couldn't afford. I think Phillip really demonstrates that the customer comes first. I got a great truck at a great price. Much better than any other dealership experience I've had in Billings. Both Phillip and Michael were very non-judgmental with my less than perfect credit. I really appreciate how much they did to help me finance my truck. I had the opportunity today to deal with their service department after the sale and I really felt like they wanted to take care of me as a customer. They performed work beyond what we had scheduled and didn't charge me for the extra things that needed to be taken care of as part of the root cause. I was really impressed with how sensitive they were to my schedule too. Lithia Toyota is easily the best dealership in Billings. They are now my first stop for any of my future vehicle needs. More

Tried to buy a 1987 Blazer I phoned dealership and talked to Ryen and he sent me some pics and told me what great shape the truck was in .. I asked for a few more pics and thats when my phone calls and e-mai to Ryen and he sent me some pics and told me what great shape the truck was in .. I asked for a few more pics and thats when my phone calls and e-mails were not returned as if he had no time for me ...Then I decided to try another sales person and talked to Phil he said he would take the extra pics and send them in 10 min ..never happened.. Called Patric he told me the vehile was to go to auction .I asked why is it still listed he said well in case someone would like to buy it off the lot . ok does not make sence... Got a e-mail from Brittnee and she explained that the truck had too many "safety issues" and they would have to wholesale it..What a contradiction of Ryen's e-mail on what great shape it was in and that it "passed our mechanical insnspection" . Truck is still for sale on carsforsale.com , today is Aug 10 2013. Totally got the run around by Lithia Toyota of Billing MT.. Not sure why but you have my reasons for the review. More