Lithia Toyota of Billings

Maintenance Work I recently scheduled routine maintenance online. When I arrived at the dealership I discovered that I had clicked the wrong date when completing the I recently scheduled routine maintenance online. When I arrived at the dealership I discovered that I had clicked the wrong date when completing the online form. As I live in Red Lodge and was leaving town for a week and needed the SUV, I was concerned at the prospect that I would not be able to have the vehicle serviced as planned. Fortunately, after a wait of about twenty minutes, I was informed that a cancellation had occurred and that they would be able to completely perform all my requested maintenance items. This was a very busy day in the service department and I was grateful and impressed by there ability to perform and deal with a customer in a timely and professional manner. Kudos to the entire service area! More

Replace computer cluster. My Prius has 180,000 miles on it so once in a great while I expect a little expense. $800.00 later I get to put f few more miles on it...going for 30 My Prius has 180,000 miles on it so once in a great while I expect a little expense. $800.00 later I get to put f few more miles on it...going for 300,000 miles! More

Service The issues were handled timely and efficiently. The wait time was not lengthly. The waiting area was pleasant and the offer of a car wash from Don's The issues were handled timely and efficiently. The wait time was not lengthly. The waiting area was pleasant and the offer of a car wash from Don's car wash was a nice touch. More

Easiest purchase ever I found a vehicle online made one phone call and Norm took it from there. When I got to the dealership to pick up the vehicle it was shined up full of I found a vehicle online made one phone call and Norm took it from there. When I got to the dealership to pick up the vehicle it was shined up full of gas and ready to go. All the paperwork besides my signature was all in order. I will definitely do more business here. More

Treated very well They were awesome at giving me an estimated time of how long it would take for my vehicle to be fixed. I kept receiving updates about my car which wa They were awesome at giving me an estimated time of how long it would take for my vehicle to be fixed. I kept receiving updates about my car which was nice. They were fantastic at sticking within that time frame. More

fast to the point. Very fast, clean helpful. Got me back on the road in less then 45 mins. Got the services I needed nothing more nothing less. The staff was helpful t Very fast, clean helpful. Got me back on the road in less then 45 mins. Got the services I needed nothing more nothing less. The staff was helpful too More

Great service Lithia Toyota of Billings always provides exceptional service. The staff are courteous, fast, and knowledgeable. I dont usually have to wait too long Lithia Toyota of Billings always provides exceptional service. The staff are courteous, fast, and knowledgeable. I dont usually have to wait too long to get an appointment either. More

Flawless Service I have been taking my vehicles to Lithia Toyota in Billings since 2002, and my experiences with them have always been great! I loved my first Toyota I have been taking my vehicles to Lithia Toyota in Billings since 2002, and my experiences with them have always been great! I loved my first Toyota, and the fact that I bought a second Toyota had as much to do with service department as it did with the Toyota brand. More

Oil change and tire rotation. I had a scheduled appointment for an oil change and tire rotation. When I arrived it was only minutes later that the service techs had my car in and t I had a scheduled appointment for an oil change and tire rotation. When I arrived it was only minutes later that the service techs had my car in and the work begun. I waited at the dealership thinking it would probably take about an hour and was pleasantly surprised when my vehicle was ready less than 40 minutes later. More

Decent I had an oil change scheduled via phone and somehow my appointment never made it in their system. Therefore showed up and everyone was puzzled. Lucki I had an oil change scheduled via phone and somehow my appointment never made it in their system. Therefore showed up and everyone was puzzled. Luckily the walk-in gentleman was free and able to get me taken care of which I was very thankful for but I don’t understand how I can make an appointment over the phone with a gal and then it never make it to their system. That’s the only reason for the 4 stars. I don’t recall their names but everyone was great. More