Lithia Toyota of Billings

Effortless and efficient!!! Great Experience! Purchased a new Tacoma completely online. No hassle, no waiting in the showroom "while I talk to my manager", no pressure, no attempts to upsell or s Purchased a new Tacoma completely online. No hassle, no waiting in the showroom "while I talk to my manager", no pressure, no attempts to upsell or surprises. Truly, one of the best car buying experiences I have ever had. My "sales specialist" was Kristen Paulson who did a phenomenal job. I purchased the truck from out of state as there were very few available where I live. She was straightforward from the outset, telling me exactly what was available and promptly answering any and all questions about the truck. When we got to price she immediately responded with a very reasonable and fair offer below what sites like true car and edmunds were quoting. After a brief talk with her sales manager (Patrick, also very easy to deal with and great customer service) to agree on price, she handled everything perfectly. She even offered to pick me up at the airport! She had everything ready to go when I arrived. Truck was detailed, filled with gas, plates were on and all paperwork was in order. All I had to do was sign a few documents and I was out the door. Twenty minutes tops. Fair pricing, great service and no hassles! I only wish Lithia was my local dealership. I could not give a higher recommendation for Kristen or Lithia toyota. Great job!! More

Friendly, knowledgeable and fast Another great service by lithia Toyota. One of the quickest ones yet. Friendly and helpful. Took care to keep my car clean in the muddy weather too. T Another great service by lithia Toyota. One of the quickest ones yet. Friendly and helpful. Took care to keep my car clean in the muddy weather too. Thank you. More

25k service They were done on time and everything went well. Wouldn't go anywhere else. I have a Tundra and a Rav4. We love our vehicles. They were done on time and everything went well. Wouldn't go anywhere else. I have a Tundra and a Rav4. We love our vehicles. More

2nd free service Serviced the car and had found a small piece which they discovered where it belongs. Had questions about the heating system which they addressed. Th Serviced the car and had found a small piece which they discovered where it belongs. Had questions about the heating system which they addressed. Thanks. More

service always polite and helpful and letting me know what service would be best for my vehicle. i have dealt with Jim since i purchased my vehicle and he is always polite and helpful and letting me know what service would be best for my vehicle. i have dealt with Jim since i purchased my vehicle and he is always helpful and accommodating More

New car purchase and trade-in Car purchase was a positive experience. For the most part, this is a great dealership. Price on new Tundra was competitive with the dealers in the s Car purchase was a positive experience. For the most part, this is a great dealership. Price on new Tundra was competitive with the dealers in the state of Montana. This is our 5th purchase from Toyota. More

Service on my Tundra I went in to get my 17 Tundra serviced. When it was done I went to pay, I had no idea the Toyota service car was still on it so it ende up costing no I went in to get my 17 Tundra serviced. When it was done I went to pay, I had no idea the Toyota service car was still on it so it ende up costing nothing. The staff was very good and friendly. I appreciate there honesty. More

Tundra service Very accommodating and professional.I appreciate them explaining what was found during the service, and i appreciate them looking after our needs, whi Very accommodating and professional.I appreciate them explaining what was found during the service, and i appreciate them looking after our needs, while waiting for our vehicle. . More

Rav 4 We found this 2018 Rav4 Hybrid on line and I flew up from Denver to buy it. The buying experience was very good. Kristen was very helpful and professi We found this 2018 Rav4 Hybrid on line and I flew up from Denver to buy it. The buying experience was very good. Kristen was very helpful and professional. More

Thorough & Professional, yet Friendly As I left the dealership, I told my son, "They just do a great job." I appreciate the communication, low pressure, willingness to address needed area As I left the dealership, I told my son, "They just do a great job." I appreciate the communication, low pressure, willingness to address needed areas on the vehicle and their prompt attention. Then to have a car wash as a part of the service, was just icing on the cake. It's also great to have a cup of coffee and relax while they take care of things. Thank you. More