Lithia Springs Ford

My family has been buying Fords from Bleakley and now Lithia Springs for 30 years. My last two visits with Bennie in the service dept. has been terrible. The previous visit my wife ended up with $1000+ p Lithia Springs for 30 years. My last two visits with Bennie in the service dept. has been terrible. The previous visit my wife ended up with $1000+ parts that weren't needed, that Bennie assured us were needed. The latest visit Bennie told us that he should be able to have my daughter's car back to her in a day. That didn't happen and he didn't return our calls and messages. When I finally reached him he said he would call me back in 20 min. I never heard from him. I left messages with 2 different managers and never got a call back. All I needed was communication, but I got lies / misinformation, and very bad communications. More

Everyone in the sales process was very pleasant and easy to work with. I was provided with options but no pressure. Danny was very attentive to my request and great to work with. This is my first purchas to work with. I was provided with options but no pressure. Danny was very attentive to my request and great to work with. This is my first purchase with Lithia Springs Ford and I highly recommend them. More

GREAT SERVICE DEPARTMENT JIMMY IS GREAT ADVISOR. DEALERSHIP IS VERY CLEAN. WILL RETURN IN 5000 MILES DEALERSHIP IS VERY CLEAN. WILL RETURN IN 5000 MILES More

They were attentive to what I needed and communicated with me through the entire process. Did not try to up sale me on anything I didn't need. Over-all great service! with me through the entire process. Did not try to up sale me on anything I didn't need. Over-all great service! More

Great service from Bennie! ! First in and first out in morning!! Got “The Works” done. ! First in and first out in morning!! Got “The Works” done. More

Worst possible car lot I ever dealt with. Dealt with them all afternoon on the phone and got preapproved for the car and they didn't send the hold request till I was at work where I didn't ha Dealt with them all afternoon on the phone and got preapproved for the car and they didn't send the hold request till I was at work where I didn't have access to a printer to fax them the hold down money. Then i got off work early to go home and print off the forms they needed and they had already sold the car to someone else! I had to call them to find out what was going on! Josh was great, but the rest are not good people at all, BEWARE! More

Bennie was a great service representative, very satisfied with the work.Thanks for everything, will return. with the work.Thanks for everything, will return. More

I ordered some accessories for my 2023 Ford Maverick XL Hybrid and had them delivered to Lithia Springs Ford. When my service representative Richard Smith received them, he immediately scheduled me an inst Hybrid and had them delivered to Lithia Springs Ford. When my service representative Richard Smith received them, he immediately scheduled me an installation appointment. I got at 7:00am. Richard got my accessories put them in the bed of truck so that the Body Shop could start on my car. In less than 2 hours the job was done. I love how they all work together to complete the jobs we need done on our cars. Thanks Lithia Springs Ford. More

Best dealership service I have experienced in an extremely long time. I was in a bind on April Fools Day 2023 in the economy parking lot at the Atlanta Airport. I called Lithia Springs Service Dep extremely long time. I was in a bind on April Fools Day 2023 in the economy parking lot at the Atlanta Airport. I called Lithia Springs Service Department and talked with Tim Black. Despite it being within 15 mins of closing, Tim talked me through a complicated issue and dispatched a mobile service van with 45 minutes of my initial call with him. Tim was exceedingly knowledgeable, experienced, positive and empathic. Kevin, the mobile technician, is a real keeper. He was professional, polite and experienced. Kevin had me out of the parking lot and back on the road within 2 hours of his arrival. Lithia Springs Ford's Service has my absolute highest recommendation. More