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Lithia Springs Ford
Lithia Springs, GA
435 Reviews
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Showing 435 reviews
April 24, 2023
This dealership offers the worst CUSTOMER SERVICE of any business I have ever dealt with and most certainly any auto dealership. RICK COTHRAN should not address any customers. His interaction with me is in business I have ever dealt with and most certainly any auto dealership. RICK COTHRAN should not address any customers. His interaction with me is indescribable…he was rude for no reason. I brought my Explorer in for a factory recall and he tried to discourage me from leaving it, even though I received the notice. I mentioned I sometimes feel a jerking in the car and he quickly and cynically said “ you’re gonna have to pay for that, we’re not doing a diagnostic…do you wanna pay?”. I said the receptionist with whom I made the appointment told me to mention it to the Service Advisor which is why I did. He said the receptionists here don’t know what they are doing. I felt as if I was having an outer body experience because I couldn’t believe this company representative. Later, when I asked for a manager, I was referred to Richard Smith who said he was filling in for the manager who wasn’t available. I explained this ordeal to him and he said “ yes, he has rubbed me the wrong way as well, so I know what you mean”. He went on to say that I had a choice and didn’t have to deal with COTHRAN in the future and that I could work with anyone. The issue is the dealership knows that COTHRAN has no customer service skills and no cooth but still allows him to be disrespectful to customers. I recall speaking to him years back and the same horrible attitude was present. The deal here is that Richard Smith and the dealership are complicit in the BAD treatment I received by not addressing COTHRAN. I think it’s the culture and the choice of which customers get “good service”. #unbelievable More
by RB
Employees Worked With
Rick Cothran
April 21, 2023
I spoke with Tim Black re: recall & he checked on it immediately. He called me next day to send out a service guy to my home to fix the problem. He sent him the next day, my choice. THATS SERVICE! Great immediately. He called me next day to send out a service guy to my home to fix the problem. He sent him the next day, my choice. THATS SERVICE! Great guys. And the guy that came out, Kevin I think, was great also. Thanks More
by simssherry4g
Employees Worked With
Tim Black, Kevin
April 20, 2023
My family has been buying Fords from Bleakley and now Lithia Springs for 30 years. My last two visits with Bennie in the service dept. has been terrible. The previous visit my wife ended up with $1000+ p Lithia Springs for 30 years. My last two visits with Bennie in the service dept. has been terrible. The previous visit my wife ended up with $1000+ parts that weren't needed, that Bennie assured us were needed. The latest visit Bennie told us that he should be able to have my daughter's car back to her in a day. That didn't happen and he didn't return our calls and messages. When I finally reached him he said he would call me back in 20 min. I never heard from him. I left messages with 2 different managers and never got a call back. All I needed was communication, but I got lies / misinformation, and very bad communications. More
by Keithaburton48
Employees Worked With
Bennie
April 20, 2023
Everyone in the sales process was very pleasant and easy to work with. I was provided with options but no pressure. Danny was very attentive to my request and great to work with. This is my first purchas to work with. I was provided with options but no pressure. Danny was very attentive to my request and great to work with. This is my first purchase with Lithia Springs Ford and I highly recommend them. More
by Michael L.
Employees Worked With
Danny Viera, Donna Robinson, Muhammad Umair, Jim Collins
April 17, 2023
They were attentive to what I needed and communicated with me through the entire process. Did not try to up sale me on anything I didn't need. Over-all great service! with me through the entire process. Did not try to up sale me on anything I didn't need. Over-all great service! More
by Rakesh
Employees Worked With
Richard Smith
