Lithia Springs Ford

Great car buying experience. Lithia Springs Ford staff were knowledgeable about the vehicles, and very courteous. Lithia Springs Ford staff were knowledgeable about the vehicles, and very courteous. More

Out of all the different dealerships I visited Ford was the most professional and helpful dealership. O was listened to and Mr Willie and Andre heard me. They were very accommodating. The perfect car and p the most professional and helpful dealership. O was listened to and Mr Willie and Andre heard me. They were very accommodating. The perfect car and price I had in mind. I was thrown off by Tim applying pressure to purchase the warranty. I could not get Tim to understand I'm on a fixed income. I felt like he may have known something was wrong w the car. I gave in to the pressure. I was almost in tears. I came so close to leaving. That was the only bad spot of my experience. I have PTSD and my coping skills are thrown out the window w under stress. Andre had mentioned the warranty and that was that. Mr Willie was a blessing. More

Richard Smith always makes my service trip worry free. No hassle! I feel I can trust Richard to do me right. No hassle! I feel I can trust Richard to do me right. More

Service was efficient and customer service was excellent. I was alerted every step On the status of my vehicle. I was alerted every step On the status of my vehicle. More

Courteous and efficient . Oil change was completed in a minimal amount of time even though it was a busy day Oil change was completed in a minimal amount of time even though it was a busy day More

Great team! Came to my home and performed a recall, changed my oil, topped off all fluids, checked brakes, and rotated my tires! Came to my home and performed a recall, changed my oil, topped off all fluids, checked brakes, and rotated my tires! More

Great service. Great people. Got me me right in and was out in no time. Great people. Got me me right in and was out in no time. More

The crew here are great! They take care of all my needs on all my vehicles They take care of all my needs on all my vehicles More

My experience today at the Lithia Springs Ford was deplorable. I am disturbed to have started my day with events that I will describe herein, and seek remedy and recompense for the horrid customer ser deplorable. I am disturbed to have started my day with events that I will describe herein, and seek remedy and recompense for the horrid customer service, causing me to be late for work, forcing me to void my appointment when I have a safety recall issued by Ford, and not providing any solutions to their internal issues. Someone contacted me via text message from Lithia Springs Ford on June 9, 2023, about an open safety recall on my vehicle. I am not aware of the name of this person, as I received texts from the Lithia Springs dealership in the past for various promotions. I began to correspond with this unknown agent about the terms under which I could bring my vehicle in. Because I was told that my wait time for my vehicle to be fixed is up to two days I negotiated that I would also receive an oil change (the works), my safety recall would be handled, and a loaner car would be waiting for me. I was to drop my car off around 7:00 a.m. and pick up my loaner vehicle to head to work. This did not happen. Upon my arrival, I was checked in by a gentleman that asked me for my phone number. I complied and was told that another gentleman named James is my service agent. I was taken to James, who also asked for my phone number. I watched him pull up my reservation, which I took the liberty of taking a picture of in case proof was required. Sadly, some people in this world are accustomed to poor customer service and pervasive ignorance that we live under the assumption that you will breach your contract through treatment and behavior. Therefore, we document, document, document to illustrate and highlight these atrocities. The picture that I took of the dealership's computer showed a drop-off at 7a.m. with a loaner car requested, and an appointment around 9a.m. Now let's go back in time a bit. When I was originally texting whomever from Lithia Springs Ford, I was ensured that all aforementioned terms had to be met prior to me even agreeing to confirm an appointment. These conversations lasted from June 9, 2023 to June 14, 2023. I would not agree to an appointment until I was guaranteed that my oil would be changed (the works), Loaner vehicle provided upon 7a.m. drop-off time, and safety recall matters would be fixed. Once those terms were agreed upon we scheduled a date and time for service. I say we, because by the time I had gotten whomever I was speaking with to agree to my terms, the original date that was offered was no longer available. So we began to offer available time slots to one another and ultimately agreed upon Thursday, 06/22/2023. Let's return to my interaction with James. He seemed perplexed and asked me with whom I had spoken with to set-up my appointment. I explained the same thing that I would end up continuously repeating to other Ford employees; that I only corresponded over text and never was told the name of the person texting me. James seemed genuinely confused and told me to wait a second and walked away for help. This is where I began to question what the point of texting with a Ford representative for 5 days or more days to have to wait around. James tells me that some person named Chelsea is over the loaner cars but would not be in until 8a.m. The comedic part about that statement after he'd repeated a few times, was that it was in fact 8a.m. We both turned to the office that had been dark before and told me he would go see what was happening and saw that the light was on. James asked me to give him a moment while he checked on the loaner vehicle. He returned looking further perplexed with no answers and led me to this person named Chelsea. Here is where it gets disrespectful and outright egregiously antithetical to human decency, customer service, professionalism and self-respect or lack thereof. I step into Chelsea's office with no greeting, introduction, question of how she can support me through this clear internal error. More

Lithia springs ford staff is the best! They are kind and make sure you understand each step of the car buying process They are kind and make sure you understand each step of the car buying process More