Lithia Springs Ford

Next time make an appointment The only complaint I have about my vehicle's first oil and filter change maintenance was that it took two hours for them to process my vehicle. Grant The only complaint I have about my vehicle's first oil and filter change maintenance was that it took two hours for them to process my vehicle. Granted, I did not have an appointment so they had to work me into the schedule, and it was the Saturday before a major holiday so I was really lucky to have it finished that day in two hours' time. This was much better than the first experience I had with this dealership. They treat you better when you purchased the vehicle from them. Before we bought this current vehicle, we had taken our previous vehicle in for some recall maintenance. The transmission was part of that recall, but because it was out of warranty we had to pay over $1600 to have that vehicle fixed. Neither Ford nor this dealership were willing or able to help us with a rental vehicle for the duration of that maintenance (the car was in the shop for over two weeks, and my family was down a vehicle for most of that time). That was a bad experience. A few months later they sent us a letter stating that we could trade in that vehicle at an attractive trade in rate, so we ended up getting a new vehicle from them. They've treated us better ever since, but that's why I marked it as four stars rather than five. More

2013 Ford Edge sport The salesman and online person did an excellent job of working together to get me the best deal of the automobile I was interested in. No pressure sal The salesman and online person did an excellent job of working together to get me the best deal of the automobile I was interested in. No pressure sale. More

my experience this is the second visit I've made to this dealership recently. My first visit was very positive,the sales person was very pleasant and willing to ass this is the second visit I've made to this dealership recently. My first visit was very positive,the sales person was very pleasant and willing to assist me.He was knowledgeable and helpful in getting me the parts i needed. My second experience was very similar. The sales person was very courteous professional and very willing to assist me and get me on my way.the service i requested was completed in a very timely manner. More

Service 15,000 Was able to easily set up an appt. Richard and the service staff were polite and took care of what needed to be done. Explained things well and did Was able to easily set up an appt. Richard and the service staff were polite and took care of what needed to be done. Explained things well and didn't try to push unnecessary work. More

F-250 is the bomb! Lithia Springs Ford was great to deal with! Stopped by to check out their inventory, Jose met me in the parking lot and was more than willing to go th Lithia Springs Ford was great to deal with! Stopped by to check out their inventory, Jose met me in the parking lot and was more than willing to go that extra mile. Everyone I came into contact with from the floor manager to the finance manager went out of their way to make this an enjoyable experience! More

It was a pleasure dealing with Richard Smith, I’ll be servicing my truck at your location from now on because of richard’s great service servicing my truck at your location from now on because of richard’s great service More

Awesome Service!!! Kwesi (Q) was a life saver and a true gem. He saved us quite a bit of money by reminding us of our warranty (only had to pay deductible). He did wh Kwesi (Q) was a life saver and a true gem. He saved us quite a bit of money by reminding us of our warranty (only had to pay deductible). He did what he said he would do and our truck was ready earlier than promised. I am very thankful and appreciative of his follow through. Again, thank you. More

5 Stars Work was timely, everything was explained. Rick Cothran is hands down the best service adviser. In addition to explaining everything, he also gave ple Work was timely, everything was explained. Rick Cothran is hands down the best service adviser. In addition to explaining everything, he also gave plenty of options. Great addition to your service group. More

customer service and repairs The customer service given by Benny was excellent and he made my experience very comfortable. But the oil leak repair on my vehicle had to be done twi The customer service given by Benny was excellent and he made my experience very comfortable. But the oil leak repair on my vehicle had to be done twice. More

Purchased a 2017 Frontier. Mr Styles was good to work Purchased a 2017 Frontier. Mr Styles was good to work with- no nonsense. Truck is solid so far. No issues. As little hassle as possible. Purchased a 2017 Frontier. Mr Styles was good to work with- no nonsense. Truck is solid so far. No issues. As little hassle as possible. More