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Lithia Springs Ford
Lithia Springs, GA
439 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 439 reviews
July 11, 2022
The sales team at this dealership is outstanding in every way. Great service, attention to detail. I am happy with my deal and all the work by the team to ensure I had all the correct items at the point of way. Great service, attention to detail. I am happy with my deal and all the work by the team to ensure I had all the correct items at the point of sale. Chad is an outstanding sale manager and cares about his clients!! Tim in finance did an outstanding job of explaining the additional package for purchase with my mustang. This makes my 30th vechilepurchase at this dealership!! Thank you Jim More
by jhelms65
Employees Worked With
Chad Cherry, Richard Smith
July 10, 2022
Thanks Khalil! Great customer service. Thanks also to the nice gentleman transporting me to the car rental. My car was repaired and in a timely manner. Great customer service. Thanks also to the nice gentleman transporting me to the car rental. My car was repaired and in a timely manner. More
by Justsandd
Employees Worked With
Khalil and Customer Transporter for dropping off and picking up
July 09, 2022
Excellent! !! Rick Cothran is an outstanding Service Associate. He is kind and gives personal service--- caring about the customer and the car. !! Rick Cothran is an outstanding Service Associate. He is kind and gives personal service--- caring about the customer and the car. More
by lhughes
Employees Worked With
Rick Cothran
June 20, 2022
I been going to Lithia Springs Ford for about 3 years. I left Courtesy Ford when I moved to downtown Atlanta. Richard was my first Service Associate. He is the best. He is always polite and always concer I left Courtesy Ford when I moved to downtown Atlanta. Richard was my first Service Associate. He is the best. He is always polite and always concerned about you and your car. He always suggest what I need at each visit. I have always tried to navigate to Gogglere views online but it would not work. Today I used DealerRater and it worked. I will continue to come to Lithia Springs Ford because of Richard. Sincerely, Sylvester Wright More
by slybull
Employees Worked With
Richard Smith
June 13, 2022
I was pleasantly greeted by service advisors before my service advisor Kwesi (Q), was available. I arrived around 10 minutes earlier than my appointment time. Q arrived walked over to my car, greeted me, service advisor Kwesi (Q), was available. I arrived around 10 minutes earlier than my appointment time. Q arrived walked over to my car, greeted me, took my information and escorted me to the customers waiting area.The area was immaculate and had coffee available. When my car was ready in less than 2 hours, Q came in to escort me to the area to pay for service I had received. He then escorted me to my car. Q is a gentleman. I will always make my appointments via him. This visit was extremely different from my first visit on June 8, 2021 with another uncaring service advisor. I left wondering if I would ever return to the dealership for service. I am glad I decided to return and I will again. Thanks very much Q. for being such a caring person. I rate you with 5 plus stars. More
by dota55
Employees Worked With
Kwesi Asinia (Q)
June 08, 2022
My service advisor was very good. Khalil was amazing, and professional in all respect. The entire service team was very respectful in their interactions. This was my first experienc Khalil was amazing, and professional in all respect. The entire service team was very respectful in their interactions. This was my first experience with Ford, and I am impressed with Khalil. He was very attentive to my requests. He escorted me to the person I needed to talk with and gave me little tips to assist with my vehicle maintenance. Great representative to have as a first contact with the company! Now, I am a repeat customer. Thank you, Khalil! You made Lithia Springs Ford looks good! More
by D Williams
Employees Worked With
Khalil Rembert
June 06, 2022
I have been a Ford customer since 1998. This vehicle was a problem as soon as I purchased it. During the first few months of ownership, it spent as much time at the dealership as it did i This vehicle was a problem as soon as I purchased it. During the first few months of ownership, it spent as much time at the dealership as it did in my garage. The dealership spent a lot of time and money in their attempts to fix it. The problems seemed much deeper! It there ever was a "lemon" - this was one! I don't think their service department had the ability to correct the problems. I was not going to continue to fight this battle, so after 10 days of service and I still had issues - I traded the vehicle and I will not purchase a Ford product anytime soon. I had all my service work performed at the dealership for many years and I will miss my friends like Jimmy Jacobs, who has become like family to me. Times are difficult these days, but I do wonder how this would have been handled if the dealership was still John Bleakley Ford. If anyone from the Ford Motor Company would like to contact me, I'm sure I can be found! More
by Former Ford Customer
Employees Worked With
Jimmy Jacobs
May 27, 2022
Very professional! No nonsense, great service! Richard told me everything I needed to keep my truck running like new ! Very pleased ! I drive by two Ford dealerships on No nonsense, great service! Richard told me everything I needed to keep my truck running like new ! Very pleased ! I drive by two Ford dealerships on my way to lithia springs because I know I wii get the best service and only the service I need! More
by chipper1
Employees Worked With
Guisman, Richard Smith
