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Lithia Springs Ford
Lithia Springs, GA
435 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 435 reviews
June 13, 2022
I was pleasantly greeted by service advisors before my service advisor Kwesi (Q), was available. I arrived around 10 minutes earlier than my appointment time. Q arrived walked over to my car, greeted me, service advisor Kwesi (Q), was available. I arrived around 10 minutes earlier than my appointment time. Q arrived walked over to my car, greeted me, took my information and escorted me to the customers waiting area.The area was immaculate and had coffee available. When my car was ready in less than 2 hours, Q came in to escort me to the area to pay for service I had received. He then escorted me to my car. Q is a gentleman. I will always make my appointments via him. This visit was extremely different from my first visit on June 8, 2021 with another uncaring service advisor. I left wondering if I would ever return to the dealership for service. I am glad I decided to return and I will again. Thanks very much Q. for being such a caring person. I rate you with 5 plus stars. More
by dota55
Employees Worked With
Kwesi Asinia (Q)
June 08, 2022
My service advisor was very good. Khalil was amazing, and professional in all respect. The entire service team was very respectful in their interactions. This was my first experienc Khalil was amazing, and professional in all respect. The entire service team was very respectful in their interactions. This was my first experience with Ford, and I am impressed with Khalil. He was very attentive to my requests. He escorted me to the person I needed to talk with and gave me little tips to assist with my vehicle maintenance. Great representative to have as a first contact with the company! Now, I am a repeat customer. Thank you, Khalil! You made Lithia Springs Ford looks good! More
by D Williams
Employees Worked With
Khalil Rembert
June 06, 2022
I have been a Ford customer since 1998. This vehicle was a problem as soon as I purchased it. During the first few months of ownership, it spent as much time at the dealership as it did i This vehicle was a problem as soon as I purchased it. During the first few months of ownership, it spent as much time at the dealership as it did in my garage. The dealership spent a lot of time and money in their attempts to fix it. The problems seemed much deeper! It there ever was a "lemon" - this was one! I don't think their service department had the ability to correct the problems. I was not going to continue to fight this battle, so after 10 days of service and I still had issues - I traded the vehicle and I will not purchase a Ford product anytime soon. I had all my service work performed at the dealership for many years and I will miss my friends like Jimmy Jacobs, who has become like family to me. Times are difficult these days, but I do wonder how this would have been handled if the dealership was still John Bleakley Ford. If anyone from the Ford Motor Company would like to contact me, I'm sure I can be found! More
by Former Ford Customer
Employees Worked With
Jimmy Jacobs
May 27, 2022
Very professional! No nonsense, great service! Richard told me everything I needed to keep my truck running like new ! Very pleased ! I drive by two Ford dealerships on No nonsense, great service! Richard told me everything I needed to keep my truck running like new ! Very pleased ! I drive by two Ford dealerships on my way to lithia springs because I know I wii get the best service and only the service I need! More
by chipper1
Employees Worked With
Guisman, Richard Smith
May 23, 2022
My experience has been nothing short of amazing. My rep Richard is the best. He provided the best customer service I have received in a long time. My rep Richard is the best. He provided the best customer service I have received in a long time. More
by Stephanie Culbreath
Employees Worked With
Richard Smith
May 20, 2022
Richard at Lithia Springs Ford displayed the highest form of customer service I have experienced in a very long time. He made me feel comfortable as soon as I entered the building. He was extremely professio of customer service I have experienced in a very long time. He made me feel comfortable as soon as I entered the building. He was extremely professional, transparent and truthful. He went above and beyond what I expected. I will utilize Lithia Springs Ford from this day on. More
by oskie5752
Employees Worked With
Richard Smith
May 19, 2022
After having been to two other Ford dealerships, I am so glad we ended up at Lithia Springs Ford! Our salesperson, Muhammad, made for a great car buying experience and was very friendly! This great experi glad we ended up at Lithia Springs Ford! Our salesperson, Muhammad, made for a great car buying experience and was very friendly! This great experience didn't stop once we hit the finance office where we were greeted by Jim Collins. Jim was the best finance manager I have ever encountered while purchasing a vehicle! I would definitely recommend this dealership to anyone considering purchasing a Ford! More
by AveryO
Employees Worked With
Muhammad Tahir
