Lithia Springs Ford

I inquired about a used mustang they had on the lot on a sunday through car gurus. Wayne brendel called me the following Monday. Let him know on the first correspondence that I’ll get everything squ sunday through car gurus. Wayne brendel called me the following Monday. Let him know on the first correspondence that I’ll get everything squared away on my end and if everything goes well I’ll see them next weekend. Tuesday comes and I get a call. Wayne asks in the rudest way possible “did you make it to the bank or are you wasting my time?” I let him know I was busy at work and hadn’t made it to the bank yet and it would still be the weekend before I can make a decision. (I’m shopping other options as well) Get this email from Muhammad Umair on Wednesday morning. “Thank you for the opportunity to earn your business. A few days ago we received your request online for information on a 2020 Ford Mustang and we are not able to earn your business. Are there any questions I can answer for you? I know sometimes it can be easier speaking directly with the manager. Just let me know how I can help! Please Feel free to reach out to me at my cell 678-522-9874 Thanks, MUMAIR@LITHIASPRINGSFORD.COM” Your business development team and sales people need to take better notes. Your sales manager needs to be less sensitive. The rundown I was sent by your team is a complete joke. I just found out today the bank said no to the car anyway because the mileage was too high for the year. Doesn’t matter though. I can’t recommend this dealership nor will I personally ever do business there. The sales person I dealt with was rude. The manager sent me a “we’re not selling you a car” email because his staff doesn’t take notes or read them if they do. As a 10 year automotive sales veteran I’m disgusted. 6 months from now nobody I dealt with will be there. More

Went in knowing what I wanted. Tom had the key ready for me we did the test drive and he showed all the features right away. We talked numbers and had a deal quickly. Tim got me th Tom had the key ready for me we did the test drive and he showed all the features right away. We talked numbers and had a deal quickly. Tim got me the best finance option. I was in and out in about 2 hours it was the best experience I’ve had at a dealer yet. Go see Tom tell him Chris sent you. More

I had an excellent experience at Lithia Springs Ford! They had the exact car I was looking for with all the features I wanted and low mileage, which was a huge plus. Juan was incredibly helpful throughou They had the exact car I was looking for with all the features I wanted and low mileage, which was a huge plus. Juan was incredibly helpful throughout the process and even let me take the car for a test drive. It was an easy decision for me since I already knew I wanted it, and the buying process was quick and smooth. I was in and out the same day, and the paperwork was a breeze. The dealership itself is very clean, well-organized, and has a huge lot with plenty of options to choose from. My car was fairly priced, and I’m completely satisfied with my purchase. I would definitely buy from them again! Highly recommend! More

Very good service and always nice and helpful. . Letting you know what is going on and how long it's going to take. . Letting you know what is going on and how long it's going to take. More

I was passing thru Atlanta while driving to Alabama, and my truck broke down. They went above and beyond to get me fixed up and back on the road. Bennie was kind and gracious and took great care of me! my truck broke down. They went above and beyond to get me fixed up and back on the road. Bennie was kind and gracious and took great care of me! More

My Service Advisor was thorough and knowledgeable. My vehicle was ready ahead 0f the promised completion date. Outstanding! My vehicle was ready ahead 0f the promised completion date. Outstanding! More

Heather is amazing, she listened to every complaint I have to tell her about my car, and make sure she communicated same to the mechanic. She go up and above to makes sure i am satisfied after fixing my have to tell her about my car, and make sure she communicated same to the mechanic. She go up and above to makes sure i am satisfied after fixing my car. More

My service advisor Stefan Forsyth was excellent. He listened to my concerns and followed through with every that was discussed. He communicated with me above and beyond what I’m used to. 5 star as l He listened to my concerns and followed through with every that was discussed. He communicated with me above and beyond what I’m used to. 5 star as ll the way around. More

On 30 April 2021 I purchased my 2021 Ford Bronco Sport from Lithia Springs Ford. The vehicle came with a dealer included lifetime powertrain warranty policy.  Since the purchase included this benefit at n from Lithia Springs Ford. The vehicle came with a dealer included lifetime powertrain warranty policy.  Since the purchase included this benefit at no additional cost it was a nice incentive to purchase from them. On 18 December 2024 the vehicle broke down in Newnan, Georgia with transmission issues. I had it towed to the closest Ford dealer who informed me upon the vehicle's arrival they would let me know what the issues were and when it could be repaired. The next day they informed me they could not evaluate the vehicle for a month, and it would take up to 3 months before they could get it scheduled in the transmission shop. Hearing this, I reached out to Jimmy Jacobs at Lithia Springs Ford who has been my service writer for this and other vehicles I have purchased. Jimmy remotely downloaded the history and codes from the vehicle and identified it was a transmission issue. I then had the vehicle towed from the first dealer to Lithia Springs Ford, where Jimmy set up an evaluation appointment before the vehicle even arrived and prior to leaving on vacation. Jimmy told me to reach out to the service department on the following Monday to follow-up. I then reached out to Tim Black who had previously assisted me with another issue I had with the vehicle. Tim and his staff had the vehicle evaluated, scheduled the insurance company's inspection and provided me with a loaner vehicle. The total repair time was delayed by weather, Christmas and the New Years holidays and the insurance company missing a previously scheduled vehicle inspection appointment.  Tim stayed on top of the insurance company and once approved for repair, ordered the transmission and other parts, and scheduled the transmission shop for the repair. During all this time Tim kept me in the loop as to the vehicle's repair status. The total repair time from insurance company approval until the time I received my repaired vehicle back was about a week. I am and always have been satisfied with the service that I have received at Lithia Springs Ford. I appreciate the candor and service I received and the care they took to insure I had a vehicle to use during this stressful time.   More

My recent visit on 1/21/25 was with Service Advisor Stefan Forsyth. He was knowledgeable, professional and proficient. Easy to understand and work with. Discussion on the items to be presently addresse Stefan Forsyth. He was knowledgeable, professional and proficient. Easy to understand and work with. Discussion on the items to be presently addressed as well as those in the future were very helpful. More