Lithia Springs Ford

My service advisor Stefan Forsyth was excellent. He listened to my concerns and followed through with every that was discussed. He communicated with me above and beyond what I’m used to. 5 star as l He listened to my concerns and followed through with every that was discussed. He communicated with me above and beyond what I’m used to. 5 star as ll the way around. More

On 30 April 2021 I purchased my 2021 Ford Bronco Sport from Lithia Springs Ford. The vehicle came with a dealer included lifetime powertrain warranty policy.  Since the purchase included this benefit at n from Lithia Springs Ford. The vehicle came with a dealer included lifetime powertrain warranty policy.  Since the purchase included this benefit at no additional cost it was a nice incentive to purchase from them. On 18 December 2024 the vehicle broke down in Newnan, Georgia with transmission issues. I had it towed to the closest Ford dealer who informed me upon the vehicle's arrival they would let me know what the issues were and when it could be repaired. The next day they informed me they could not evaluate the vehicle for a month, and it would take up to 3 months before they could get it scheduled in the transmission shop. Hearing this, I reached out to Jimmy Jacobs at Lithia Springs Ford who has been my service writer for this and other vehicles I have purchased. Jimmy remotely downloaded the history and codes from the vehicle and identified it was a transmission issue. I then had the vehicle towed from the first dealer to Lithia Springs Ford, where Jimmy set up an evaluation appointment before the vehicle even arrived and prior to leaving on vacation. Jimmy told me to reach out to the service department on the following Monday to follow-up. I then reached out to Tim Black who had previously assisted me with another issue I had with the vehicle. Tim and his staff had the vehicle evaluated, scheduled the insurance company's inspection and provided me with a loaner vehicle. The total repair time was delayed by weather, Christmas and the New Years holidays and the insurance company missing a previously scheduled vehicle inspection appointment.  Tim stayed on top of the insurance company and once approved for repair, ordered the transmission and other parts, and scheduled the transmission shop for the repair. During all this time Tim kept me in the loop as to the vehicle's repair status. The total repair time from insurance company approval until the time I received my repaired vehicle back was about a week. I am and always have been satisfied with the service that I have received at Lithia Springs Ford. I appreciate the candor and service I received and the care they took to insure I had a vehicle to use during this stressful time.   More

My recent visit on 1/21/25 was with Service Advisor Stefan Forsyth. He was knowledgeable, professional and proficient. Easy to understand and work with. Discussion on the items to be presently addresse Stefan Forsyth. He was knowledgeable, professional and proficient. Easy to understand and work with. Discussion on the items to be presently addressed as well as those in the future were very helpful. More

Service was fast, efficient and professional. I appreciate the way the Service Representative processes my arrival and notifies me when the service is completed. I appreciate the way the Service Representative processes my arrival and notifies me when the service is completed. More

My experience at Lithia Springs Ford was very different than most other places I’ve been to purchase a vehicle, there was no pressure from the sales associate to purchase a new vehicle. I was able to trade than most other places I’ve been to purchase a vehicle, there was no pressure from the sales associate to purchase a new vehicle. I was able to trade in my old vehicle and purchase the new vehicle I wanted without any issues. The whole process was seamlessly easy without the stress that I usually encounter when purchasing a new vehicle from other dealers. I would definitely recommend Lithia Springs Ford dealership to anyone that wants to purchase a new vehicle without any hassle’s. More

I was in and out at no time, keep up the good work easy and fast and fast More

This is just a typical dealership. Nothing special. I’ve purchased 3 vehicles in my life. This was by far the most stressful and worst experience. Nothing special. I’ve purchased 3 vehicles in my life. This was by far the most stressful and worst experience. More

Mr. Howard was very helpful in getting my car worked on and completed. I was late to my appointment due to the freeway shutdown. I also appreciate the person who delivered my car to my office. WHAT A TR and completed. I was late to my appointment due to the freeway shutdown. I also appreciate the person who delivered my car to my office. WHAT A TREAT. Thank you so much! More

Easy to find. Easy entry to see inside. Comfortable sitting. Good lighting. Friendly staff. Pleasant background music. Easy entry to see inside. Comfortable sitting. Good lighting. Friendly staff. Pleasant background music. More

They were very friendly did excellent job in timely manner I will be back on my next appointment. manner I will be back on my next appointment. More