Lithia Kia of Anchorage

They way overbook the service department! On Thursday afternoon I called and made an appointment to have my oil changed Friday at 2 o’clock. I took my car in at 1:45 and waited for it. By 3:30 PM I went afternoon I called and made an appointment to have my oil changed Friday at 2 o’clock. I took my car in at 1:45 and waited for it. By 3:30 PM I went out to the garage to find out what was going on. They were just pulling my car in. The service manager said that they had a lot of tire changeover‘s to do. I told him I had a 2 o’clock appointment. The employee who checked me in protested that he told me that there might be a two-hour wait. Lithia/Kia also had signs posted advising that there might be a two-hour wait. I protested that I had a 2 o’clock appointment. Honest to God, the employee exclaimed, “What did you think? That we would have a technician standing by to work on your car 2 o’clock?” “Why yes,” I said. Isn’t that the point of making an appointment?!? More

Normally my review would have been a 5 star however I was gonna trade in my Kia Soul for another. Price wise didn't match up . But for the last 3months ibeen trying to get the help from this dealership and gonna trade in my Kia Soul for another. Price wise didn't match up . But for the last 3months ibeen trying to get the help from this dealership and the customer service I received was like none from with what i recieved in the past from same dealership. This time was like they didnt even want to help or see if another car would be better match for me. Had 3 guys help me but none seemed like they wanted to sell a car or anything else for that if it matters ...was gonna trade in my Kia Soul 2019 for newer . It Was also my 3rd Kia soul 2 from this dealership . How customer service has gone down the drain . I still want a Kia soul but think now thati will get one at my other place in the states instead. Of wasting my time with Lithia kia of Anchorage. More

The salesman Danny and was Very helpfula great salesman he helped us a lot and he deserves a raise.The finance guy was very helpful I did a great job he helped us a lot and he deserves a raise.The finance guy was very helpful I did a great job More

Very happy with the used car I bought! Was really impressed by the service dept. (Tony) I would highly recommend this dealership to my friends. impressed by the service dept. (Tony) I would highly recommend this dealership to my friends. More

Made it easy and not stressful at all. I didn't feel pushed or overwhelmed, I love my vehicle so much and would highly recommend going to lithia Kia for vehicle. pushed or overwhelmed, I love my vehicle so much and would highly recommend going to lithia Kia for vehicle. More

absolutely amazing service and welcoming environment for beginner car buyers like myself. beginner car buyers like myself. More

Excellent sales person. His name is Alex Welch. Very knowledgeable. Helped me to get what I wanted. Nice facility. Good selection of cars. I will recommend him and Kia to my friends. knowledgeable. Helped me to get what I wanted. Nice facility. Good selection of cars. I will recommend him and Kia to my friends. More