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Lithia Hyundai of Reno - Service Center

Reno, NV

4.2
1,955 Reviews

1,955 Reviews of Lithia Hyundai of Reno - Service Center

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September 01, 2022

It was so good that the reservation was made very quickly, and I was very grateful for the explanation of my questions. More

by SOOK1238
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember his name.
Sep 01, 2022 -

Lithia Hyundai of Reno responded

Thanks for the wonderful review! We're thrilled to hear the reservation was quick and your questions were answered. See you again soon at Lithia Hyundai of Reno!

September 01, 2022

Great service from Mathew Franceschini, took care of me and my car needs, the service was done right on time and efficiency. I’m very please. Thank you! Cintia More

by cintiateglia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
Sep 02, 2022 -

Lithia Hyundai of Reno responded

Thank you for the five stars, Cintia! We're thrilled to hear your service appointment was efficient and done on time. You are always welcome at Lithia Hyundai of Reno!

September 01, 2022

The people were very friendly and proactive to keep me in the loop of staus. More

by MK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2022 -

Lithia Hyundai of Reno responded

Thank you for the great review! The Lithia Hyundai of Reno team takes pride in keeping our customers up to date every step of the way. Safe travels!

August 30, 2022

I get friendly and prompt help from the service dept clean and nice waiting area. More

by OSSIE7474
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
Aug 30, 2022 -

Lithia Hyundai of Reno responded

We appreciate your business here at Lithia Hyundai of Reno. Our Service Department are always happy to be friendly and prompt, as well as offer a clean waiting area. Let us know if there is anything else we can assist you with.

August 30, 2022

Ryan got me a great deal! He was not informative whatsoever. Got me a decent deal but no word on my car, except what he ordered. 5/10 service. Nothing special. More

by therealandrewk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan in Service. Great on price, Bad on customer service. Could/Have had significantly better.
Aug 30, 2022 -

therealandrewk responded

Ryan in Service/sales gave me a price im perfectly acceptable with after he tried up-selling me a $2k 150k maintenance before i could tell him what’s wrong. I entered the dealership feeling like a stranger, and i left feeling the same. Ryan got my work done but told me nothing more. The only reason i will ever go back is to get quality service from the mechanics. I will be going to a different mechanic to diagnose my car before getting the service. Ryan does not care about his job.

Aug 30, 2022 -

therealandrewk responded

Ryan in Service/sales gave me a price im perfectly acceptable with after he tried up-selling me a $2k 150k maintenance before i could tell him what’s wrong. I entered the dealership feeling like a stranger, and i left feeling the same. Ryan got my work done but told me nothing more. The only reason i will ever go back is to get quality service from the mechanics. I will be going to a different mechanic to diagnose my car before getting the service. Ryan does not care about his job.

August 29, 2022

Lance in the service department went above and beyond to make sure I was getting the best for my 2018 Santa Fe while maximizing benefits under warranty. Not only will I continue to have my vehicle serviced More

by JESSICA S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2022 -

Lithia Hyundai of Reno responded

Hi, Jessica, and thank you for this thoughtful 5-star review! Our hard-working Service Department is committed to providing our customers with an amazing experience, and reading positive comments like yours makes it worthwhile. We greatly appreciate your trust in servicing your Hyundai Santa Fe and we are here to assist with any future Lithia Hyundai of Reno automotive purchases.

August 29, 2022

Great employee's! I have always been treated with respect. The employee's are friendly, professional and always willing to help. More

by AALMOND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Ogg, Tabatha Culver
Aug 30, 2022 -

Lithia Hyundai of Reno responded

Hello, and thank you for your visit and spectacular 5-star review. Here at Lithia Hyundai of Reno, we make it a priority to deliver friendly customer service with professionalism and respect for our guests. It's nice to learn that you notice our efforts. Enjoy your day!

August 28, 2022

Our car broke down 2 hours from Reno (we live in Northern CA but were on a road trip) and this service center really came through for us. Lance was our point of contact and he was incredibly helpful especial More

by Melanie S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2022 -

Lithia Hyundai of Reno responded

Melanie, our Service Team is delighted to have assisted you with your vehicle's engine replacement while on your road trip. Here at Lithia Hyundai of Reno, we strive to always be helpful, informative, and efficient for our valued customers. If you are ever in the area and in need of assistance again, please do not hesitate to reach out to us!

August 28, 2022

Excellent follow through from my service advisor. I dropped off my car the night before for a 1pm appointment but the service was completed by 10am. Hear service! More

by Vu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tabatha Culver
Aug 30, 2022 -

Lithia Hyundai of Reno responded

Hello! Thank you for taking the time to share your excellent and timely servicing experience here at Lithia Hyundai of Reno. Our Service Department takes great pride in offering the best care to our valued customers. Let us know if there is anything else we can do for you!

August 28, 2022

The service was great, and very professional. I would recommend the service and expertise for anybody who needs to get their car serviced by friendly professionals. More

by SKITTLEBITE01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
Aug 31, 2022 -

Lithia Hyundai of Reno responded

Thank you for taking the time out of your day to leave this great review and recommendation of our Service Department. We strive to always provide professional care to our valued customers. Lithia Hyundai of Reno looks forward to assisting you again.

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