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Lithia Hyundai of Reno - Service Center

Reno, NV

4.3
1,819 Reviews

1,819 Reviews of Lithia Hyundai of Reno - Service Center

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April 14, 2022

Fast and easy oil change will come back again Clean waiting room very nice employees More

by LORRIE.PETTY-AGUILAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Apr 19, 2022 -

Lithia Hyundai of Reno responded

Hi Lorrie, we're pleased to see our team was able to get you in and out quickly during your recent oil change. We look forward to you coming back again in the future!

April 13, 2022

I was disappointed that Lance wasn’t there, but Tabatha took great care of my vehicle’s needs. More

by LoriK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tabatha Culver
Apr 13, 2022 -

Lithia Hyundai of Reno responded

Thanks for the 5-stars, Lori! We are pleased to hear about your experience and we look forward to your next visit!

April 13, 2022

We bring both our cars in for oil changes, tire rotations and mileage services. The guys at the service desk are quick and friendly. We were told we needed new tires as the tread was bad. The tires only had More

by ODISSHEETS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donald Ostrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
Apr 13, 2022 -

Lithia Hyundai of Reno responded

Thank you for taking the time to leave us this valuable feedback! We hope that we can make your next visit a 5-star experience.

April 09, 2022

Working with Sales Manger/ service department to fix what should have been fixed before they sold me a truck with needing $6,500 in repairs now, and only owning the truck 5 months. Before going on a t More

by GPANNTHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mathew Reed
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Osorio, Matt Franceschini, Dustin Snider
Apr 11, 2022 -

Lithia Hyundai of Reno responded

Hello, I appreciate you taking the time to share this feedback. I apologize for any inconvenience the repairs have caused and understand how frustrating this can be. I would appreciate the opportunity to speak with you and hopefully earn back your confidence in us. Please contact me at your earliest. Thank you. Scott Robert 775-682-3352 Customer Relations Manager

Apr 11, 2022 -

GPANNTHER responded

I would be interested in chatting with you very much so. I do not speak bad of the staff there at Lythia. As I said I’ve known Dustin Snider for many years. This is the third vehicle we have bought through him. Unfortunately this vehicle we are having problems with and we haven’t owned it but 5 months. The service report said it was good and that’s what Dustin was told when he called us to tell us it was all good and sound after the mechanic checked it. 70 days after we purchased the vehicle the fuel system had a problem $800 repair. Not covered by warranty. I understand that couldn’t be seen. When we were getting ready for a trip to Las Vegas we had a mechanic check it over before we left. Safety inspection. $6500 in repairs that need to be repaired. We contacted Dustin who said bring it in and we’ll get it into the shop and have our mechanics look it over. We did and they agreed. Checked with the warranty and nothing is covered. We hadn’t even owner the vehicle 5 months at this point and it needs $6500 in repairs. Dustin said let me see what we can do. Before we left for Vegas I sent an email. Saying hey we are leaving town if y’all can get the truck in now to repair it we will be gone a week. No response. When we got back I sent an email. We are back in town any updates. Dustin said he has sent it up to service to see what they could do and would get back to me. Week and a half later no response. I sent an email asking Dustin if he had heard anything yet or if there was any info. Then I got a text message asking me to fill out this survey. As I said I speak highly of the staff and have sent friends to buy cars there from these guys.I received an email back from Dustin. Looks like you got it all figured out. I responded I don’t understand. I’m reaching out to you for help and to see if you know anything. He screen shot my above message and sent it to me. I responded back again asking him to explain. No response until today and your email. Yes I’d like to chat with you and see if there is in anyway anything you can do to help rectify this situation. Greg Klitzke

April 08, 2022

This was my only experience with this dealership. It was great. I was treated well. My car seems to be just fine. I have no complaints More

by Youtalkilisten
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tabatha Culver
Apr 08, 2022 -

Youtalkilisten responded

Tabitha was the best

Apr 12, 2022 -

Lithia Hyundai of Reno responded

Thank you for taking the time to leave us this positive feedback. We hope that we can make your next visit a 5-star experience!

April 07, 2022

Our service writer was very helpful from the onset, unfortunately the parts took longer then expected but he kept me in the loop as information was available 👍 More

by stalks-crepe.0h
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan
Apr 08, 2022 -

Lithia Hyundai of Reno responded

Hello, thank you for taking the time to share your feedback. We truly apologize for the wait time you have experience but we appreciate your patience and your business. We look forward to seeing you again!

April 07, 2022

No auto support on recall was without car for 5 days . loyal customer of 14 years. More

by JPPARRA
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2022 -

Lithia Hyundai of Reno responded

Hello, thank you for taking the time to leave a review. We appreciate your continued loyalty. I apologize for any inconvenience your vehicle’s recall service has given you and I would appreciate the opportunity to reconcile the matter. Please contact me when you can. Thank you. Lillian Davis 775-682-5509 Customer Relations Manager

April 07, 2022

Staff was very helpful, I had an issue with my vehicle while visiting Reno and I was greatly taken care of here More

by Dogcat123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2022 -

Lithia Hyundai of Reno responded

Hello, it's wonderful to see how helpful our team was during your visit. Come see us again in the future!

April 06, 2022

The service department was very knowledgeable and friendly. Completing the required repair in the time promised and performed nicely. More

by SHIRLEYKGALLAGHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tabatha Culver
Apr 08, 2022 -

Lithia Hyundai of Reno responded

Hi Shirley, we appreciate your positive feedback about the friendly service you received and we look forward to seeing you again!

April 05, 2022

Prompt service and ease of scheduling. Will use again. Solved issue that outdide mechanic couldn’t More

by HOMESOULA889
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
Apr 08, 2022 -

Lithia Hyundai of Reno responded

Hello, we're pleased you received prompt service. See you next time!

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