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Lithia Hyundai of Reno - Service Center

Reno, NV

4.3
1,819 Reviews

1,819 Reviews of Lithia Hyundai of Reno - Service Center

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April 30, 2022

Their customer service is outstanding! !! I was given their full attention every time I was there and everyone was so helpful. I worked with Lance, he was terrific!!! More

by BILREN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2022 -

Lithia Hyundai of Reno responded

Hello, it's great to see you received outstanding customer service from Lance. We look forward to seeing you again in the future!

April 30, 2022

Staff was friendly and courteous,very professional. They had me in and out in very little time . More

by Tracy96949
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Ashton
May 04, 2022 -

Lithia Hyundai of Reno responded

Hi Tracy, it's wonderful you received friendly, courteous and professional service from our team. See you next time!

April 27, 2022

Fast and efficient, very friendly and helpful staff, I was in and out with in an hour, thought I would haven't taken longer to replace a part on my car from a recall notice. More

by Becca.renaud
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Roderick
Apr 29, 2022 -

Lithia Hyundai of Reno responded

Hi Becca, we're pleased to see you received fast and efficient service from our friendly team. See you next time!

April 25, 2022

Good service, friendly folks, and I didn't have to wait very long. I will come back. More

by BPADEN50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donald Ostrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
Apr 27, 2022 -

Lithia Hyundai of Reno responded

Hello, we appreciate your positive feedback and look forward to seeing you again!

April 24, 2022

Easy location to get in and out. Fast and friendly service for auto care appointments. More

by GLIVES88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2022 -

Lithia Hyundai of Reno responded

Hello, we're pleased to see you received fast and friendly service from our team. We'll see you next time!

April 22, 2022

Friendly and helpful. Great service both customer and for the car! Look forward to future services here! More

by DMVAZQUEZ7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2022 -

Lithia Hyundai of Reno responded

Hello, it's wonderful to see you received great service from our friendly team. We'll see you again in the future!

April 22, 2022

The two tubes we were there for our Hyundai maintenance was fine. My complaint is that both times I had to call then once my partner got gone because they neglected to give us the check list with all the More

by vibehigher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony, Matt Franceschini
Apr 29, 2022 -

Lithia Hyundai of Reno responded

Hello, thank you for sharing your experience. I regret to learn about your experience trying to contact someone for a follow up instruction. This does not reflect the excellent communication we strive to deliver to our customers. I would like the opportunity to earn back your confidence. Please contact me at your convenience, thank you. Andrea McGiffin 775-682-3368 Customer Relations Manager

April 22, 2022

lithia is a pain. went in with a list of what i wanted done and they called me many times over the course of a few weeks to try and trade my car in after telling them More

by Taylor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tabatha Culver
Apr 29, 2022 -

Lithia Hyundai of Reno responded

Hi Taylor, thank you for bringing this to our attention. I apologize for the over communication you received about the interest in your vehicle. I understand your frustration and would like the opportunity to reconcile the matter. At your convenience, please contact me, thank you. Scott Robert 775-682-3352 Customer Relations Manager

April 19, 2022

Always have a positive experience when getting my car serviced by Lance. Always keeps me up to date with my vehicle. More

by djrbour15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2022 -

Lithia Hyundai of Reno responded

Hello, thank you for the positive feedback. See you next time!

April 16, 2022

Wonderful people in the service dept. they can’t do enough for their customers. Efficient & super friendly More

by JARNDELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Ashton, Matt Franceschini
Apr 19, 2022 -

Lithia Hyundai of Reno responded

Hello, we appreciate this wonderful feedback and look forward to seeing you again!

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