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Lithia Hyundai of Reno - Service Center

Reno, NV

4.3
1,819 Reviews

1,819 Reviews of Lithia Hyundai of Reno - Service Center

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July 14, 2022

Great service and responsive to questions. Helped make informed decisions. Felt confident in work completed. More

by AWEBB7037
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chantel Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2022 -

Lithia Hyundai of Reno responded

Hello, we're pleased to see you received great service during your experience. We look forward to working with you again in the future!

July 11, 2022

I'll never come back to do business with you, once you fix my camera More

by BBRRIIAANNRR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Ashton
Jul 13, 2022 -

Lithia Hyundai of Reno responded

Hello, it’s unfortunate to see you are not satisfied with an experience. I would like the opportunity to learn more about what happened. Please contact me at your soonest, thank you. Andrea McGiffin 775-682-3368 Customer Relations Manager

July 10, 2022

Are use the dealership because I am very impressed with the service department Lance Smith who works in the service department is very knowledgeable helpful kind and honest More

by SWEETLISA36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2022 -

Lithia Hyundai of Reno responded

Hello, we appreciate your feedback and look forward to your next visit!

July 08, 2022

Matt was very accommodating in scheduling an appointment weeks earlier than I was able to do online. The mechanic neglected to reset my next service mileage so that keeps popping up. More

by AVONLADY29
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
Jul 13, 2022 -

Lithia Hyundai of Reno responded

Hello, it's wonderful to see Matt was accommodating with scheduling your appointment. I apologize for the inconvenience of the reset. Feel free to contact me and we can discuss this in more detail, thank you! Andrea McGiffin 775-682-3368 Customer Relations Manager

July 07, 2022

Great service, I am going on a long trip and the car was checked for my safety. They were very busy but my car was completed within the time quoted More

by PRIEST194
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
Jul 13, 2022 -

Lithia Hyundai of Reno responded

Hello, we appreciate your positive feedback and look forward to your next visit! Take care!

July 06, 2022

My salesman Ryan Ferris as well as my Service writer were very helpful and professional More

by Caniff333
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tabatha Culver
Jul 13, 2022 -

Lithia Hyundai of Reno responded

Hello, it's great to see you received wonderful, professional service from both the sales and service department! See you next time!

July 06, 2022

This dealership has taken great care of us. They are helpful and professional! I would definitely recommend them to my friends and family! More

by TAlbarran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gio Castro
Jul 13, 2022 -

Lithia Hyundai of Reno responded

Hello, thank you for trusting us to care for your vehicle! We appreciate the recommendation and look forward to seeing you again in the future!

July 06, 2022

I took my car in to get oil change and I live in Tahoe and they told me they close at 5:30 I get there before 530 and they were gone so they wanted to leave my car there for the night and I live in Tahoe More

by Forty9ers1982
Recommend Dealer
No
Employees Worked With
I don’t remember his name
Jul 13, 2022 -

Lithia Hyundai of Reno responded

Hello, I truly apologize for the level of communication you received about picking up your vehicle. I understand your frustration and how inconvenient this was for you. I would like the opportunity to speak with you and hopefully reconcile the matter. Please contact me at your convenience, thank you. Andrea McGiffin 775-682-3368 Customer Relations Manager

July 04, 2022

Reno Lithia Hyundai was a mess for me to get my 23,000 dollar car from. The car not only has many problems, it already needs new brakes and tires. I’ve only bought the car 3 months ago. I have a mouth ful More

by MAVERIKMAYORKAS
Recommend Dealer
No
Employees Worked With
Dylan Clunie
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Mazzone
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Leveille
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Robert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin Snider
Jul 10, 2022 -

Lithia Hyundai of Reno responded

Hello, I regret to learn about the issues your vehicle is having and I apologize for the frustration you are experiencing. I would appreciate the opportunity to learn more about what is happening and hopefully earn your trust back. At your convenience, please contact me. Thank you. Andrea McGiffin 775-682-3368 Customer Relations Manager

June 30, 2022

I had a problem with sense, so I inquired, but they charged me for finding the problem. More

by Jayjay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don't no
Jun 30, 2022 -

Lithia Hyundai of Reno responded

Hey Jayjay, Thank you for taking the time to let us know how we're doing, we appreciate the effort. Just so that you know in the future there is a $170 diagnostic fee for sourcing problems with your vehicle. Sometimes those issues are covered under warranty and the warranty company covers that fee, and sometimes the problem is unrelated to a defect in parts and craftsmanship and the expense is incurred by the owner. That said I'm sorry you had a problem with your vehicle, but I'm glad we were able to diagnose it for you. Have a blessed day and reach out with any questions you may have. Regards, Scott Robert Customer Relations Manager Lithia Hyundai of Reno SRobert@Lithia.com

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