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Lithia Hyundai of Reno - Service Center

Reno, NV

4.2
1,910 Reviews

1,910 Reviews of Lithia Hyundai of Reno - Service Center

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October 09, 2024

Fast and great service! Easy to contact! Nice folks working there! Word word word word! More

by justbreathe1805
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Robert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2024 -

Lithia Hyundai of Reno responded

Thank you for stopping by! Come see the Lithia Hyundai of Reno service team again soon!

October 07, 2024

Lance was very helpful throughout the beginning of dropping off my vehicle to the very end. Got my vehicle fixed in a very timely matter. More

by s.moanamarie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Iris Flores-Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drea McGiffin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gaby Temprano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2024 -

Lithia Hyundai of Reno responded

Sharon, While we are glad that Lance did a great job taking care of you in a timely manner, the one star score indicates there may have been some issues that we should know about. I'd welcome the opportunity to discuss the specifics of your last visit. Please feel free to reach me at your earliest convenience, and we can delve into the issue a bit further. I can be reached at 775-682-3352 or SRobert@lithia.com. We value our customers above all, and my goal is to keep our business relationship strong. Please accept my humble apology for your less than stellar experience. Sincerely, Scott Robert Customer Relations Manager

October 06, 2024

The service department is by far the best I've ever dealt with. Guaranteed I will go back for all of my cars service needs! More

by Amy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Everett Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trisha Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2024 -

Lithia Hyundai of Reno responded

Amy, we're delighted to hear that our service department at Lithia Hyundai of Reno has earned your trust! We look forward to assisting with all your future car service needs.

October 04, 2024

I will recommend to anyone, Hyundai dealership. They provide exelente service, during the process of getting a new care or continuing with warranty. Oil change,etc. I like the 10 yrs warranty More

by ERNIELARA4140
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Customer service or service advisor
Oct 07, 2024 -

Lithia Hyundai of Reno responded

Thank you for recommending Lithia Hyundai of Reno! We're delighted to hear that our service and warranty options have met your expectations. We look forward to assisting with any future needs, including those oil changes!

October 02, 2024

There are a couple individuals who seem to care about the customer and customer experience but overall, I feel the service has gone down over the last recent years More

by Hyundaidriver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Trisha Stone
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Lithia Hyundai of Reno responded

Hello, Thank you for sharing your feedback. It's important to us that every customer feels valued. We appreciate your input and are committed to improving the overall experience. If you'd like to discuss this further or have any specific concerns, please feel free to reach out anytime. Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

September 29, 2024

Service department got my car in and out ahead of schedule and had my courtesy ride on the way right away. Great job! More

by JRDOHERTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Mazariegos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Lithia Hyundai of Reno responded

We're delighted to hear that our service department at Lithia Hyundai of Reno exceeded your expectations and got you back on the road quickly. Thanks for sharing your positive experience!

September 29, 2024

I would have given 5 stars, but the area you pull into for service is a complete cluster***k. Both times I have been here I couldn't even pull in because the cars in. line were not advanced forward as car More

by K8MARLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney
Sep 30, 2024 -

Lithia Hyundai of Reno responded

K8MARLO, thanks for your feedback. We're sorry to hear about the issues with our service area at Lithia Hyundai of Reno and will work on improving this aspect of our operations. We appreciate your patience and hope to provide a smoother experience next time!

September 28, 2024

Holly was great in explaining the features of the car. However we thought we were buying a 2023 instead of a 2021. I think we overpaid for the car. It was too late to back out More

by BERAT98
Recommend Dealer
Yes
Employees Worked With
Holly Jensen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Lithia Hyundai of Reno responded

Thank you for your feedback. We're glad to hear Holly was helpful, but we're sorry there was confusion about the car's year at Lithia Hyundai of Reno. Please reach out if there's anything we can do to assist further!

September 28, 2024

After my car was worked on I had greasy handprints on my hood,door ,seat ,and my steering wheel. My car is white. Needless to say I was not happy. Also ordered a rear window wiper. I was waiting and waiting More

by hockerwalker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lance Smith
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2024 -

Lithia Hyundai of Reno responded

We apologize for the inconvenience and lack of communication you experienced. It's disappointing to hear about the greasy handprints and delay with your rear window wiper. We strive for professionalism in all our services, so we appreciate your feedback as it helps us improve. Please reach out if you'd like to discuss this further or need any assistance moving forward. Thank you, Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

September 28, 2024

Everyone was really nice and they got my car got done in a timely fashion. More

by Bree.murry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Ostrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Dunham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Lithia Hyundai of Reno responded

Thank you for the positive review! We are thrilled to see that you were in and out in a timely manner. We hope to see you again in the future.

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