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Lithia Hyundai of Reno - Service Center

Reno, NV

4.3
1,821 Reviews

1,821 Reviews of Lithia Hyundai of Reno - Service Center

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August 19, 2022

Same as the last review. Lance in the service department is great. Always a big smile and knowledgeable. More

by RICHARDWROCK47
Customer Service
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2022 -

Lithia Hyundai of Reno responded

We very much appreciate this exceptional feedback. Our Service Team is so glad that you always have a knowledgeable visit with us here at Lithia Hyundai of Reno. We are so happy you came in and we appreciate your business.

August 18, 2022

Lance the service writer is fantastic. Would definitely recommend to anyone!! He always takes great care of me. More

by donovanf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2022 -

Lithia Hyundai of Reno responded

We're so glad to hear you had a great experience with our service team! If you need any assistance in the future, please let us know!

August 17, 2022

Always absolutely great. Lived in Reno 27 years and the Reno Lithia Hyundai service department is by far the best I’ve gone to. Tabatha Culver my service advisor knows her st More

by Dan H.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cuong Ngo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Ashton, Tabatha Culver
Aug 18, 2022 -

Lithia Hyundai of Reno responded

Hello Dan, we very much appreciate you taking the time to write about your experience with our Service Department. We're delighted to learn that you consistently leave Lithia Hyundai of Reno pleased with our high level of customer service and attentiveness. We value your business. Thank you for trusting us with your automotive needs.

August 17, 2022

The mechanic that worked on my truck, Keith Sanchez, is the best. Once the parts were in, the truck was done in less than a day and the truck runs great. More

by STRETCH-23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Sanchez
Aug 18, 2022 -

Lithia Hyundai of Reno responded

We know the importance of having a great experience when servicing your car and we're so glad that you've had such a prompt visit with our Service Department at Lithia Hyundai of Reno. Thank you for taking time out of your busy day to leave us your fantastic feedback. If you need us again in the future, we are always ready and happy to assist.

August 15, 2022

The best folks are at this place! ! I don't take my Sloth to any other place for service. Tabatha Culver treats me like family. More

by Keep me out of the showroom05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tabatha Culver
Aug 17, 2022 -

Lithia Hyundai of Reno responded

We're so pleased to learn that you had such a wonderful visit. If you need anything down the road, let us know. We're always here to help!

August 15, 2022

Loved my last two purchases from hyundai, however this time was totally different and not in a good way. One young kid in sales or finance Robbie i think was rude. Treated me like i was unintelligent and More

by charlaj66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
Sep 01, 2022 -

Lithia Hyundai of Reno responded

Hello, it is our top priority to treat every customer with the utmost respect and be transparent throughout the entire sales process. It is truly unfortunate to hear about your experience with our team. In order to learn more about your visit, please call me at the number below as soon as you’re available, thank you. Scott Robert 775-682-3352 Customer Relations Manager

Sep 03, 2022 -

charlaj66 responded

I will call this week.

August 14, 2022

Amazing service. Gets the cars in and out on time according to the schedule they give you. You can sense the care that is given there. More

by kaden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2022 -

Lithia Hyundai of Reno responded

We strive to provide the best and most timely care to our valued customers here at Lithia Hyundai of Reno. Our Service Team is always ready to provide you with more amazing service, Kaden.

August 14, 2022

The service manager we had was very helpful as we were from out of state. She took really good care of us. More

by Pamheg41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tabatha Culver
Aug 16, 2022 -

Lithia Hyundai of Reno responded

We are glad to have assisted you with your servicing needs here at Lithia Hyundai of Reno. Our Service Team strives to take the best care of our valued customers. It would be our pleasure to assist you again if you are in the area and in need of assistance.

August 13, 2022

I find the service techs to ve pleasant to deal with and very accommodating for their customers. More

by PRETIRED
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tabatha Culver
Aug 16, 2022 -

Lithia Hyundai of Reno responded

Nothing makes us happier than knowing our Service Team is accommodating and pleasant with our valued customers. Lithia Hyundai of Reno looks forward to assisting you again.

August 13, 2022

We told them what we thought was wrong with our car and didn’t look into it. More

by Dayana.ochoa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don’t remember
Aug 17, 2022 -

Lithia Hyundai of Reno responded

Hi Dayana, I would appreciate the opportunity to learn more about your experience, please contact me at your convenience, thank you. Andrea McGiffin 775-682-3368 Customer Relations Manager

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