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Lithia Hyundai of Reno - Service Center

Reno, NV

4.2
1,910 Reviews

1,910 Reviews of Lithia Hyundai of Reno - Service Center

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November 08, 2024

I had great experiences with Lance and lithia hyundai for all of our car care needs. They take great care of us and our car. Its always a positive experience. More

by marcdiamond6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2024 -

Lithia Hyundai of Reno responded

Marc, we're delighted to hear that Lance and the team at Lithia Hyundai of Reno have consistently provided you with great service. Thank you for trusting us with your car care needs!

November 07, 2024

He did a great job, and he kept communications with me during the whole process. He was really nice. The car runs great when he found out my part wasn’t covered by the warranty he found a way to get it co More

by lettybug09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2024 -

Lithia Hyundai of Reno responded

We're delighted to hear about your positive experience at Lithia Hyundai of Reno! It's fantastic that our team member went above and beyond to ensure everything was covered for you. Enjoy the smooth ride, and thank you for sharing your feedback with us!

November 06, 2024

I already wrote this before so blah blah blah blah blah blah blah blah blah blah blah blah More

by MELANIEERIKSEN
Recommend Dealer
Yes
Employees Worked With
Dylan Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Roach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaby Temprano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2024 -

Lithia Hyundai of Reno responded

Thank you for the review! Come see us again soon!

November 06, 2024

Dan was very easy to deal with while I was purchasing my vehicle at Lithia More

by ROBROBLES17
Recommend Dealer
Yes
Employees Worked With
Dan Dunham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2024 -

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno ! We will be sure to pass along your kind words to Dan. Enjoy your new ride!

November 05, 2024

last oil change too over 2 hrs and there was the smell of burning oil for a while after as if someone had spilled some on the exhaust system. More

by KIM71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Otto Sandoval-Carpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2024 -

Lithia Hyundai of Reno responded

Kim, A normal oil change with Multi-Point inspection will take anywhere between 60-90 minutes, but it shouldn't take over two hours... Please accept our humble apology for any inconvenience we may have caused you, and thank you for bringing this to our attention so that we may avoid this happening again. We value our customers above all, and my goal is to keep our business relationship strong. If you give me a call at 775-682-3352 I'll be happy to take care of the spilled oil on the exhaust system. Sincerely, Scott Robertt Customer Relations Manager Lithia Hyundai of Reno 775-682-3352 SRobert@Lithia.com

November 05, 2024

The have pretty good customer service, nothing special, but they get the job done. I have been in a few times for various things for my car. The one thing I was really frustrated by was not being able to g More

by Stibbens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2024 -

Lithia Hyundai of Reno responded

Thank you for sharing your feedback with us at Lithia Hyundai of Reno. We're glad to hear that our customer service met your needs, but we apologize for the inconvenience regarding the loaner car situation. We appreciate your patience and will work on improving this aspect of our service!

November 05, 2024

Lithia always provide good customer service. 90% of the time they are knowledgeable and fair More

by AUBREYGURZI79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Robert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chantel Hughes
2.0
This rating includes all reviews, with more weight given to recent reviews.
Drea McGiffin
3.0
This rating includes all reviews, with more weight given to recent reviews.
Trisha Stone
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2024 -

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno! Stop by and see us again soon!

November 04, 2024

Excellent service by all staff. Very attentive. On time and kind and helpful and will return. More

by Annalisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trisha Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt
Nov 04, 2024 -

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno! We are happy to see that our team provided excellent assistance. Come see us again soon!

November 03, 2024

The service department is great but they can not get my parts in a timely manner. Leaving me without s car for long periods of time More

by henricim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
Nov 04, 2024 -

Lithia Hyundai of Reno responded

Henricim, thank you for your feedback. We're glad to hear our service department is meeting expectations but apologize for the delays with parts at Lithia Hyundai of Reno. We'll work on improving this aspect and appreciate your patience!

October 26, 2024

Holly was great but then the manager (I think) pulled some shady deals. For instance, after we agreed on one price, without discussing it at all, he just said initial here and suddenly I had agreed to pa More

by JSERPILIO0208
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Holly
Oct 29, 2024 -

Lithia Hyundai of Reno responded

Thank you for sharing your experience. It's concerning to hear about the issues with pricing and financing, as transparency is important to us. We apologize for any confusion or frustration caused during your visit and would like the opportunity to address these concerns directly. Please feel free to reach out if you'd like further assistance or clarification on this matter. Thank you, Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

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