Lithia Hyundai of Reno - Service Center

Very clean facility. The staff is awesome! Waiting time for oil change about an hour and a half. Overall very efficient. The staff is awesome! Waiting time for oil change about an hour and a half. Overall very efficient. More

I had a 8:00 am scheduled appointment for a recall, an alignment and a diagnostic. Three business days later, I still couldn’t get a call back from my service rep. I could, however, get calls from sales a alignment and a diagnostic. Three business days later, I still couldn’t get a call back from my service rep. I could, however, get calls from sales and a service manager. When the service rep did get back to me after 4 days in the shop , I was told they were ordering parts and it would be a few days more. The quote I received at that time for the replacement of an air conditioning compressor was $1,649! I declined, and later got repair at another shop for less than $400 and was told that the compressor was not faulty. They also recommended a necessary repair for my timing chain which was close to $4,000 ( in essence totaling a vehicle with less than 125,000 miles). After waiting a week, at great inconvenience, my car was “ready”at end of business day and the alignment I paid for was not performed as documented with video. Unethical, unprofessional, and unbelievable, be very wary. Shame on you Lithia of Reno for preying on families. More

We were treated very well. Very happy with our expetience. I have recomended them to our family and friends. Very happy with our expetience. I have recomended them to our family and friends. More

Hard push by a salesman to show & sell another car while we were waiting. Luke. Unfortunately, we were uncomfortable w/ his approach. Lance was awesome. We were traveling & stopped in w/o an appt. Lance fit we were waiting. Luke. Unfortunately, we were uncomfortable w/ his approach. Lance was awesome. We were traveling & stopped in w/o an appt. Lance fit us in within 2 hrs on a Monday. That was so generous & amazing. Thank you! More

Had a great experience Lance was always professional and had great service thank you for the service and professionalism. had great service thank you for the service and professionalism. More

Here’s a sample review for a car dealership: “I recently purchased a vehicle from Lithia of Reno and the experience was outstanding from start to finish! The staff was friendly, knowledgeable, and recently purchased a vehicle from Lithia of Reno and the experience was outstanding from start to finish! The staff was friendly, knowledgeable, and never pushy, which made the entire process stress-free. They took the time to answer all of my questions and made sure I was comfortable with my choice. The variety of vehicles on the lot was impressive, and I found the perfect car that fit both my needs and budget. The financing team was transparent and worked hard to get me a great deal. Overall, I couldn’t be happier with the service I received at this dealership, and I highly recommend them to anyone looking for a new or used car.” More

This showroom was very clean and well organized. Our sales men, David, new everything about the car we were looking at. He made it very easy for us to decide which model we preferred. Our sales men, David, new everything about the car we were looking at. He made it very easy for us to decide which model we preferred. More

Very efficient and helpful staff. They are quick and communicative about all aspects of the service. They are quick and communicative about all aspects of the service. More

Fast and great service! Easy to contact! Nice folks working there! Word word word word! Easy to contact! Nice folks working there! Word word word word! More

Lance was very helpful throughout the beginning of dropping off my vehicle to the very end. Got my vehicle fixed in a very timely matter. dropping off my vehicle to the very end. Got my vehicle fixed in a very timely matter. More