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Lithia Hyundai of Reno - Service Center

Reno, NV

4.3
1,764 Reviews

1,764 Reviews of Lithia Hyundai of Reno - Service Center

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January 28, 2023

They were way more helpful than van nuys keys Hyundai and hundai America but was a little bit disappointed in the lack of tools to diagnose and repair, the vehicle was there a while and when we finally got i More

by Aerwin1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tabatha Culver
Jan 30, 2023 -

Lithia Hyundai of Reno responded

Thank you for the valuable feedback. We'll pass this along and work to make your next experience even better. Safe travels!

January 28, 2023

Very friendly you can watch TV while you’re waiting. It’s very comfortable there. More

by XENA501
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini, Tabatha Culver
Jan 30, 2023 -

Lithia Hyundai of Reno responded

Making sure our customers are comfortable is a priority for us at Lithia Hyundai of Reno. Thanks for sharing your wonderful feedback, Xena!

January 28, 2023

This is our third Hyundai. Since the Covid the service department seems different. It seems to be not as busy as before. Can’t quite put my finger on it. Service was fast as More

by RICHELLIOTT0854
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of the above
Jan 30, 2023 -

Lithia Hyundai of Reno responded

Thanks for the great review! We're always happy to make your service quick and easy at Lithia Hyundai of Reno. See you next time!

January 27, 2023

They were all nice and helped me with what I needed I didn’t get the car I wanted because I could not afford it but I did get a car that I’m starting to love More

by DUSKYALEX21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex from sales , Darren Toomer
Jan 30, 2023 -

Lithia Hyundai of Reno responded

It was our pleasure to work with you! Thanks for the kind words and we're so glad to hear you're enjoying your car. Please don't hesitate to reach out to us at Lithia Hyundai of Reno if you need anything else!

January 25, 2023

The people were rude and did not meet my expectations, and I will not be having my vehicle serviced here. More

by Vanessa Brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan
Jan 27, 2023 -

Lithia Hyundai of Reno responded

Hi Vanessa, I’m so sorry to hear we did not live up to our high standards of customer service. I’d like the opportunity to learn more about your experience so we can improve going forward. Please give me a call at the number below when you have a chance to speak about your visit in further detail, thank you. Andrea McGiffin 775-682-3368 Customer Relations Manager

January 25, 2023

The team that helped was knowledgeable and efficient. We made an appointment, unfortunately we were late, but they were able to accommodate us. Very professional! More

by tim.kinloch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
Jan 25, 2023 -

Lithia Hyundai of Reno responded

Thanks for the kind words, Tim! The team is more than happy to work around your schedule. See you next time at Lithia Hyundai of Reno!

January 24, 2023

I had a very good experience buying my car with Ryan. He made this experience as easy as possible. Thank you Ryan More

by ANNMARLOW01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2023 -

Lithia Hyundai of Reno responded

Thanks for the shoutout to Ryan! We're so happy to hear he made your car-buying experience easy at Lithia Hyundai of Reno. Stop by again soon!

January 24, 2023

The service center is awesome. I’d recommend Mishawn or Lance. Great people and great service. More

by JR 13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Robert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drea McGiffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Efren Gonzalez-Aguayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Dunham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Ogg, Christopher Osorio, Matt Ashton, Tabatha Culver
Jan 25, 2023 -

Lithia Hyundai of Reno responded

We really appreciate that! Thanks for being a valued customer here at Lithia Hyundai of Reno!

January 24, 2023

I've been a client for years and have only good things to say about sales and service. More

by STEVEF2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2023 -

Lithia Hyundai of Reno responded

We appreciate the kind words, Steve! Thanks for being a loyal customer and if you need anything at all, please don't hesitate to reach out!

January 23, 2023

Service and attention to customer satisfactory pleasant waiting room. Wait time not to long car clean when returned More

by WJMDLM
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
Jan 23, 2023 -

Lithia Hyundai of Reno responded

Thanks for the five-star review! We truly appreciate your valuable feedback at Lithia Hyundai of Reno!

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