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Lithia Hyundai of Reno - Service Center

Reno, NV

4.3
1,765 Reviews

1,765 Reviews of Lithia Hyundai of Reno - Service Center

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February 06, 2023

Amazing staff! I always have a great experience every time I visit this service department. More

by CHELSEAFOULK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
Report | Print
Feb 07, 2023 -

Lithia Hyundai of Reno responded

It's always a pleasure to assist you at Lithia Hyundai of Reno, Chelsea! Thanks for being a valued customer!

Helpful
February 06, 2023

The accountant Chris Osorio sold me service vehicle contract by lying to me. Then, when I wanted to cancel it he lie again by claiming that even if I cancel it I will not get the money 2238$ back. I ca More

by NAGMAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christopher Osorio
Report | Print
Feb 08, 2023 -

Lithia Hyundai of Reno responded

Hello, I’m very sorry to hear about the issues with your service contract. Please reach out to me below so we can discuss this further and work to make things right, thank you. Andrea McGiffin 775-682-3368 Customer Relations Manager

Helpful
February 06, 2023

Fantastic place to get you car service. Excellent service. Took a very short time to get my vehicle serviced More

by liberte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Mazariegos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 07, 2023 -

Lithia Hyundai of Reno responded

That's what we like to hear! We want every visit to Lithia Hyundai of Reno to be quick and easy. Thanks for stopping by!

Helpful
February 05, 2023

Parts had to be ordered but I was keep apprised of progress, very satisfied with service and cost More

by PKKLINK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
Report | Print
Feb 06, 2023 -

Lithia Hyundai of Reno responded

Thanks for the five-star review! We appreciate your patience and are glad we could get your vehicle repaired at Lithia Hyundai of Reno!

Helpful
February 01, 2023

Thank you Brian Kelly and Brian Ogg you both are awesome we must love you guys at Hyundai reno bought 10 cars from you guys. Thanks everyone there at Hyundai motors. More

by Rickisand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brain kelly Brian Ogg and Larry, Matt Franceschini, Tabatha Culver
Report | Print
Feb 02, 2023 -

Lithia Hyundai of Reno responded

Thank you so much for your continued loyalty to Lithia Hyundai of Reno! We always look forward to seeing you and wish you safe travels ahead!

Helpful
February 01, 2023

I always love getting my car checked up. Especially, Tabatha is doing an amazing job every time I visit them. More

by Lynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini, Tabatha Culver
Report | Print
Feb 02, 2023 -

Lithia Hyundai of Reno responded

We're always happy to see you here, Lynn! Thanks for being a valued customer at Lithia Hyundai of Reno and safe travels!

Helpful
January 31, 2023

I don't like writing reviews, so I'll just talk about how I don't like rewviews More

by GASARAKI1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cuong Ngo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Everett Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hai Ngo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chantel Kaminskaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Mazariegos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drea McGiffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Olsen, Matt Franceschini, Tabatha Culver, Gio Castro
Report | Print
Jan 31, 2023 -

Lithia Hyundai of Reno responded

We appreciate the high rating nonetheless! Thanks for taking the time to share your feedback with us at Lithia Hyundai of Reno!

Helpful
January 30, 2023

Helpful, friendly and quick service. It’s nice to have a dealership I can trust. More

by kathyreinold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
Report | Print
Jan 31, 2023 -

Lithia Hyundai of Reno responded

We're lucky to have you in the Lithia Hyundai of Reno family, Kathy! Thanks for the wonderful review!

Helpful
January 29, 2023

The service department has horrible communication. They basically called me a liar and didn't believe me. There advisor are rude. More

by jaysonwhiteside
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Olsen
Report | Print
Jan 31, 2023 -

Lithia Hyundai of Reno responded

Hi Jayson, please accept our humble apology for your less-than-stellar experience in the service department. I reached out by phone to apologize but didn’t get you, hopefully I hear back from you soon. This experience is not representative of our high standards of customer service and I would like to know more so we can share a teachable moment in our next meeting. Please give me a call at the number below when convenient, thank you. Scott Robert 775-682-3352 Customer Relations Manager

Helpful
January 29, 2023

To repair an older Santa Fe, your pricing on parts are extremely high. Why is it you can go online and find them cheaper meaning genuine hyandaui parts? Looks like you are taking advantage of the customer More

by Depaul7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini, Tabatha Culver
Report | Print
Jan 31, 2023 -

Lithia Hyundai of Reno responded

Hello, to ensure we are competitively priced in the Reno market, we subscribe to a service that shops us against our competitors for not only parts pricing, but also service labor rates. If you’re shopping the digital marketplace where large-scale dealers/parts warehouses ship directly to the customer, we can’t compete with that model, nor can most brick and mortar full-service franchised dealerships in Reno. That said, if a part is ever defective out of the box, it is a lot easier to hold us accountable than it would be an online parts warehouse. Thank you for giving us an opportunity to explain and feel free to reach out if you have any further questions. Andrea McGiffin 775-682-3368 Customer Relations Manager

Helpful
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