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Lithia Hyundai of Reno - Service Center

Reno, NV

4.3
1,829 Reviews

1,829 Reviews of Lithia Hyundai of Reno - Service Center

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April 06, 2023

Friendly knowledgeable efficient staff especially Lance Smith in service. I feel very welcome there. The effort is always made to make me feel that way. More

by MAIY1192
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2023 -

Lithia Hyundai of Reno responded

We're glad to have you in the Lithia Hyundai of Reno family! Thanks for the five-star review and kind words for Lance. See you next time!

April 05, 2023

They provide the best service and fast always make you feel comfortable and I know I'm in good hands More

by VERMUELE68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 05, 2023 -

Lithia Hyundai of Reno responded

Thanks for the great review! Our team works hard to make every experience at Lithia Hyundai of Reno comfortable and easy!

April 04, 2023

The service department is always prompt and courteous. Tabatha is so efficient and friendly, takes care of me very well More

by MADISONJTJT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tabatha Culver
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Apr 05, 2023 -

Lithia Hyundai of Reno responded

We're thrilled to hear that, Madison! Thanks for shouting out Tabitha and the Lithia Hyundai of Reno service team. See you next time!

April 04, 2023

Charged me $5000. 00 over original MSRP. Hid the original price from me. Would not work with me on price at all. One of the sales managers lied to me about adding acce More

by BANJOBOB119
Recommend Dealer
No
Employees Worked With
Holly Jensen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Osorio
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Apr 06, 2023 -

Lithia Hyundai of Reno responded

Bob, I regret to hear about your experience with our sales team. We strive to be open and honest with you throughout the car-buying process and never intend to mislead you about extra accessories or pressure you into warranties. I’d be happy to discuss your visit in further detail below and attempt to repair the relationship, thanks. Scott Robert Customer Relations Manager 775-682-3352 scottrobert@lithia.com

April 02, 2023

Ryan always provides great great service. Makes sure always my concerns are addressed and handled More

by cuddytw
Recommend Dealer
Yes
Employees Worked With
Ryan
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Apr 04, 2023 -

Lithia Hyundai of Reno responded

That's what we're here for! Thanks for the shoutout to Ryan and for being a valued customer at Lithia Hyundai of Reno!

April 01, 2023

Amazing the staff is amazing love them I am so glad I bought a car there More

by ERIN28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
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Apr 04, 2023 -

Lithia Hyundai of Reno responded

And we're so glad to have you in the Lithia Hyundai of Reno family, Erin! Thanks for the stellar review!

March 31, 2023

The staff was great and had very good customer service. I will use them again! More

by JACQUILONGSTREET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Newton
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Mar 31, 2023 -

Lithia Hyundai of Reno responded

We're pleased to hear that! Thanks for the wonderful five-star review!

March 31, 2023

Great sales a d service. Tpny was especially helpful.. .my go to guy for all my vehicle needs More

by SANDY36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaby Temprano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dawn Vincent
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Mar 31, 2023 -

Lithia Hyundai of Reno responded

It's always a pleasure to assist you, Sandy! See you next time at Lithia Hyundai of Reno!

March 31, 2023

This dealership was clean was asked if I need help. was out quick for my service being done. More

by SAMANTHA_SALAZAR_100
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 31, 2023 -

Lithia Hyundai of Reno responded

We're here to help, Samantha! The team is happy to provide quick and easy service at Lithia Hyundai of Reno!

March 31, 2023

Slow and over priced. Was left without my car for a week with no offer of a loaner. More

by JOSEPHROMERO49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Franceschini
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Apr 04, 2023 -

Lithia Hyundai of Reno responded

Hi Joseph, I’m sorry to see you feel this way. We can only provide a loaner vehicle if covered under warranty or if it is a major service. In the event that we do not have any available, rental vehicles are offered and the cost may or may not be covered. If you’d like to discuss this further, please contact me below, thanks. Andrea McGiffin Customer Relations Manager 775-682-3368 andreamcgiffin@lithia.com

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