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Lithia Hyundai of Reno - Service Center

Reno, NV

4.3
1,829 Reviews

1,829 Reviews of Lithia Hyundai of Reno - Service Center

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April 22, 2023

Did not do service . Collected new vehicle . No need to rate service department at this time More

by LKaye
Recommend Dealer
Yes
Employees Worked With
Ryan Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Dunham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2023 -

Lithia Hyundai of Reno responded

Sorry for the confusion! Thanks for the five-stars!

April 21, 2023

This dealership tried to charge 900. 00 for a 400.00 part. Tried to charge double the labor hours. I shared my experience with anyone who would listen. More

by Rebetters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can't remeber name
Apr 24, 2023 -

Lithia Hyundai of Reno responded

Hello, we strive to keep our prices as affordable and competitive as possible amidst the current economic climate. I’d be happy to speak with you about this in more detail below, thank you. Andrea McGiffin Customer Relations Manager 775-682-3368 andreamcgiffin@lithia.com

April 21, 2023

Always take the best care of my vehicle and make me feel comfortable with the service they provide! More

by GABY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Robert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Iris Flores-Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Murillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drea McGiffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaby Temprano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Olsen, Hannah Choquette, Maegan Minetto
Apr 24, 2023 -

Lithia Hyundai of Reno responded

Thanks for the kind words and five stars, Gaby! Your staisfaction is our top priority at Lithia Hyundai of Reno!

April 20, 2023

Friendly service that was done in a timely manner and awesome quality along with that. More

by RONVEGAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drea McGiffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini, Paydon Chambers
Apr 21, 2023 -

Lithia Hyundai of Reno responded

Thanks so much for the great review! The team works hard to make sure every service at Lithia Hyundai of Reno is thorough and timely. Safe travels!

April 19, 2023

Very knowledgeable and friendly service. Been taking cars here for several years. And every service rep I use has been great at their job. More

by BRANDON-SILVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
Apr 19, 2023 -

Lithia Hyundai of Reno responded

Thanks so much for the kind words and your continued loyalty, Brandon! It's always a pleasure to work with you at Lithia Hyundai of Reno!

April 19, 2023

Great service in a good short time. Relaxing space with amenities to wait while my car was being serviced!! More

by AzJolene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2023 -

Lithia Hyundai of Reno responded

Thanks for the great review! It's our goal to make sure you're comfortable and your service gets completed in a timely manner at Lithia Hyundai of Reno. Safe travels!

April 19, 2023

Lance is great however the car took a very long time and I didn’t receive a lot of updates on when it would be finished. More

by SARAHMICHELLE2398
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2023 -

Lithia Hyundai of Reno responded

Hi Sarah, thanks for sharing your valuable feedback with us. I apologize for the lack of updates and would love the opportunity to learn more about your experience. If you’d like to speak further, please feel free to reach out to me below, thanks. Andrea McGiffin Customer Relations Manager 775-682-3368 andreamcgiffin@lithia.com

April 17, 2023

Been with them for almost 20 years. The service has always been super. They are very attentive to my needs and have served me well. Lance is the best. More

by GAMMELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
Apr 18, 2023 -

Lithia Hyundai of Reno responded

Your loyalty means the world to us at Lithia Hyundai of Reno! Thanks for your continued support over the years and we look forward to many more visits in the future!

April 16, 2023

Service writers are always very helpful, especially Lance. They are always very clear on the work being done. More

by RFMILLER1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
Apr 18, 2023 -

Lithia Hyundai of Reno responded

We believe being transparent with our customers is the way to go at Lithia Hyundai of Reno. Thanks for sharing your experience with us!

April 15, 2023

The salesman was great Just upset that after everything all signed and done I go out to the car and find it damaged More

by NVLRD69
Recommend Dealer
Yes
Employees Worked With
Tony Roach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Lithia Hyundai of Reno responded

Hello, thank you for taking the time to share your feedback with us. I apologize for the damage on your vehicle and would like to speak with you about this further. Please reach out to me below when convenient, thank you. Scott Robert Customer Relations Manager 775-682-3352 scottrobert@lithia.com

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