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Lithia Hyundai of Reno - Service Center

Reno, NV

4.3
1,829 Reviews

1,829 Reviews of Lithia Hyundai of Reno - Service Center

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May 04, 2023

Scratches and swirling all over the vehicle. Had taken it back in. Most scratching and some swirling taken care of. Noticed a new dent and scratch afterwards. When I had gone to pick the vehi More

by STEELELEXI897
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mathew Reed
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2023 -

Lithia Hyundai of Reno responded

Hi Lexi, I’m very sorry to hear about the issues with your vehicle. We aim to complete every service thoroughly and communicate with you about the work done. I’d love the opportunity to learn more about your experience so we can improve going forward. Feel free to reach out to me below when convenient, thank you. Andrea McGiffin Customer Relations Manager 775-682-3368 andreamcgiffin@lithia.com

May 03, 2023

My car was towed in on a Saturday with suspected engine issue. Engine diagnostic was handed the following work day with the results delivered to me on Tuesday, very pleased with the service. More

by MABUSH
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Atillio
May 03, 2023 -

Lithia Hyundai of Reno responded

We're glad we could resolve your issues in a timely manner! Thanks for choosing Lithia Hyundai of Reno!

May 03, 2023

It has amazing staff! !I always feel welcomed to come back the best in Reno most of all Efren Gonzalez is the best 😊 More

by RAMBOWORLD1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efren Gonzalez-Aguayo
May 03, 2023 -

Lithia Hyundai of Reno responded

We're glad to have you in the Lithia Hyundai of Reno family! Thanks for the five stars and the shoutout to Efren!

May 03, 2023

The employees at the service center are incredibly kind and helpful. No one likes paying for maintenance, but the employees offer great suggestions for what is most needed. More

by ADOPTAGREY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
May 03, 2023 -

Lithia Hyundai of Reno responded

Being open and honest with you is our goal at Lithia Hyundai of Reno. Thanks for trusting us with your vehicle's service needs!

May 03, 2023

This is one of the most friendly & considerate dealerships I've been to in a long time! Thank you! More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Robert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
May 03, 2023 -

Lithia Hyundai of Reno responded

We're so happy to hear that, Sam! Thanks for stopping by Lithia Hyundai of Reno and sharing your amazing experience with us!

May 02, 2023

I absolutely love it Always feel like home I enjoy going there I would recommend everyone to go there More

by JEWALL34
Recommend Dealer
Yes
Employees Worked With
Lance
May 02, 2023 -

Lithia Hyundai of Reno responded

We really appreciate the recommendation! Providing a comfortable and enjoyable service experience is our goal at Lithia Hyundai of Reno. Thanks for stopping by!

May 02, 2023

Super awesome It is so super cool and awesome. I love being there. Like, all the wow. More

by athius.sj
Recommend Dealer
Yes
May 02, 2023 -

Lithia Hyundai of Reno responded

We love to hear it! Thanks for taking the time to share your great experience at Lithia Hyundai of Reno. We'll see you next time!

May 02, 2023

My car needed a new transmission and when I picked it up and drove it, it was leaking oil. Now it's back in the shop. More

by JICASTILLO227@GMAIL.COM
Recommend Dealer
No
Employees Worked With
Lance Smith
May 03, 2023 -

Lithia Hyundai of Reno responded

Hello, I’m so sorry to hear about the issue with your vehicle upon leaving our service department. We strive to complete every service thoroughly and are working diligently to resolve this. I’d be happy to speak with you about this further if you’d like, thanks. Andrea McGiffin Customer Relations Manager 775-682-3368 andreamcgiffin@lithia.com

May 02, 2023

Can I just say how awesome Lance is? He always makes me feel like an old friend that he wants to see get the best service and quality all while being 100% honest. I have been going to th More

by UtahGirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2023 -

Lithia Hyundai of Reno responded

Thank you so much for the kind words about Lance! We'll be sure to let him know you appreciate his service, and we look forward to your next visit to Lithia Hyundai of Reno!

May 01, 2023

Really like the service and sakes personnel. Each employee we interfaced was gracious and cheerful. More

by BOB@RSAREALTYANDINVESTMENTS.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Bragg
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2023 -

Lithia Hyundai of Reno responded

Thanks for sharing your great experience at Lithia Hyundai of Reno with us, Bob! We hope to see you again in the future!

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