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Lithia Hyundai of Reno - Service Center

Reno, NV

4.3
1,855 Reviews

1,855 Reviews of Lithia Hyundai of Reno - Service Center

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May 21, 2023

I love my car. I am unhappy with the follow through and lack of call backs. Once I finally got to the service department for the hitch that was supposed to come wit More

by Lwalshvrm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan
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May 23, 2023 -

Lithia Hyundai of Reno responded

Hello, I’m sorry for the lack of communication and for the confusion on our end around your hitch. We always aim to keep in touch after your purchase. Please feel free to reach out to me below if you need anything else, thank you. Andrea McGiffin Customer Relations Manager 775-682-3368 andreamcgiffin@lithia.com

May 20, 2023

First time bought a car, they treated me like I family, got me into something I could afford, worked. Never tried to sell me anything above price range. I Could not have been happier or asked for better s More

by mike.anselmo.71
Recommend Dealer
Yes
Employees Worked With
Michael Costello
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2023 -

Lithia Hyundai of Reno responded

That means so much to us, Mike! Thanks for the wonderful review and we hope you enjoy the new ride. Safe travels and take care!

May 19, 2023

My sales representative was excellent, the process went quickly, and the follow up service was easy! More

by encourager4him
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
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May 19, 2023 -

Lithia Hyundai of Reno responded

We love to hear it! Thanks for choosing Lithia Hyundai of Reno for your automotive needs!

May 19, 2023

Very friendly Comfortable Excellent service with in the time given Provides recommendations without being pushy More

by PR.NV
Recommend Dealer
Yes
Employees Worked With
Attillio Revo
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May 22, 2023 -

Lithia Hyundai of Reno responded

Thanks for sharing your experience with us! It's our pleasure to provide a comfortable and pressure-free environment at Lithia Hyundai of Reno. See you at your next service!

May 18, 2023

I don't care to ever take my car back there ever again I did goodbye More

by ABSOLUTST3PH@GMAIL.COM
Recommend Dealer
No
Employees Worked With
Lance Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Smith
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May 22, 2023 -

Lithia Hyundai of Reno responded

Hello, I’m sorry to see you were not satisfied with your last service visit. If there is anything I can do to address your concerns, please feel free to contact me below, thanks. Andrea McGiffin Customer Relations Manager 775-682-3368 andreamcgiffin@lithia.com

May 17, 2023

Staff was great. ..service seemed to take a lil long Service took longer than normal Ya More

by XTREMENATURE6.SS@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Matt
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May 18, 2023 -

Lithia Hyundai of Reno responded

Thanks for taking the time to share your valuable feedback with us. We apologize for the longer than usual wait time and will work to improve this for your next visit.

May 16, 2023

Hard to reach when calling to speak to your representative in the service center hold too long. More

by CBJOHNSON1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
Report | Print
May 18, 2023 -

Lithia Hyundai of Reno responded

Hello, I apologize for the long wait you experienced while on hold. We strive to answer every call in a timely manner. Please feel free to contact me directly if you have any further questions or concerns, thank you. Andrea McGiffin Customer Relations Manager 775-682-3368 andreamcgiffin@lithia.com

May 16, 2023

The dealership has been very helpful with me. I bought four cars from them and they always helped me when I needed something great dealership. More

by CRANMORE_JUDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
Report | Print
May 17, 2023 -

Lithia Hyundai of Reno responded

Judy, we truly appreciate your loyalty and are always happy to help here at Lithia Hyundai of Reno. Until next time, safe travels and take care!

May 15, 2023

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by ROSABELARELLANO1080
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
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May 15, 2023 -

Lithia Hyundai of Reno responded

Thanks for the five-star review! Safe travels and take care!

May 14, 2023

Sales team were very good. But forgot to mail DMV paperwork making us late with registration. Otherwise everything so far, is okay. Chrome on door handles scratch very easi More

by LIV.LOPSHIRE
Recommend Dealer
Yes
Employees Worked With
Michael Costello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Lennox
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May 17, 2023 -

Lithia Hyundai of Reno responded

Hi Liv, thanks for taking the time to share your experience with us. I apologize for the delay in sending you the paperwork; we always strive to get the necessary documents to you as quickly as possible. If you have any other questions or concerns, please feel free to reach out to me below and I’d be happy to speak with you, thanks. Scott Robert Customer Relations Manager 775-682-3352 scottrobert@lithia.com

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