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Lithia Hyundai of Reno - Service Center

Reno, NV

4.3
1,855 Reviews

1,855 Reviews of Lithia Hyundai of Reno - Service Center

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May 28, 2023

The service department has the nicest employee’s. Always polite and professional!. Wouldn’t take my car to any other dealership. More

by LAURALFOX199
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
May 30, 2023 -

Lithia Hyundai of Reno responded

That means a lot to us! Thanks for being a valued member of the Lithia Hyundai of Reno family!

May 28, 2023

I gave a. One star not two. When your service dept decides they are doing us a favor, I find a business that appreciates our business. You have gone straight d More

by Steve Bridgman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Newton
May 31, 2023 -

Lithia Hyundai of Reno responded

Hi Steve, I’m sorry you feel this way about our service department. We always strive to provide top-notch service for our valued customers. If you’d like to discuss your visit in more detail, I’d love the chance to speak with you so we can improve going forward, thanks. Andrea McGiffin Customer Relations Manager 775-682-3368 andreamcgiffin@lithia.com

May 27, 2023

Able to get appointments quickly with efficient and thorough service. I have a favorite service rep: Ryan Newton and l always rely on him. K8 More

by Vewick77
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
May 30, 2023 -

Lithia Hyundai of Reno responded

That's great to hear! We'll be sure to pass this along to Ryan!

May 26, 2023

Lance has been so helpful, very personable, and he has a great sense of humor! More

by Rhonda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dawn Vincent
May 30, 2023 -

Lithia Hyundai of Reno responded

We appreciate the shoutout to Lance, Rhonda! Thanks for being a valued customer at Lithia Hyundai of Reno!

May 24, 2023

Lithia Hyundai Reno treat their customers well and respect their time. I will definitely be back. More

by ADAMGON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
May 25, 2023 -

Lithia Hyundai of Reno responded

It's our pleasure to assist you here, Adam! Thanks for being a valued customer!

May 24, 2023

Great service, friendly employees and I will be bringing my car there in the future More

by LOU_SHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2023 -

Lithia Hyundai of Reno responded

Thanks for sharing your experience with us! The team is always eager to help, and we hope to see you again soon at Lithia Hyundai of Reno!

May 23, 2023

They push you into predatory loans, they don't care and use your background against you. More

by rachel.rf2388
Recommend Dealer
No
Employees Worked With
Michael Costello
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Osorio
May 24, 2023 -

Lithia Hyundai of Reno responded

Hi Rachel, I’m sorry you feel this way about us. We treat every customer equally and never intend to push you into a loan you do not want. If you’d like, I’d be happy to discuss your experience in more detail below, thanks. Scott Robert Customer Relations Manager 775-682-3352 scottrobert@lithia.com

Jun 03, 2023 -

rachel.rf2388 responded

There's a service contract that was added to my loan for $4,900 that I NEVER wanted, and was not aware it cost anything until AFTER I received my paperwork over a week and a half later. My loan contract is way too long for the monthly payment. How can you resolve these issues for me?

May 23, 2023

I have bought several cars at thus dealership. I have always been very satisfied with thhe service department. I mostly deal with Lance Smith. He is ALWAYS friendly, efficient and gets me in and o More

by TERIMMCMULLIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2023 -

Lithia Hyundai of Reno responded

We'll be sure to pass your kind words along to Lance! Thanks for trusting Lithia Hyundai of Reno with your vehicle's care!

May 22, 2023

Paid $85 to have my car towed to the service center and it has now sat for over 4 days with nothing done to it. Literally all that is needed as I was told, is to plug in a Hyundai specific diagnostic tool More

by DMILTON36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lance Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2023 -

Lithia Hyundai of Reno responded

Hello, I apologize for the extended wait time. Please contact me below so I can update you on the status of your vehicle, thanks. Andrea McGiffin Customer Relations Manager 775-682-3368 andreamcgiffin@lithia.com

May 22, 2023

Great group of folks in the service department! ! Along with the finance department and the salesmen!! More

by dpeterson0711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaby Temprano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Ogg, Christopher Osorio
May 23, 2023 -

Lithia Hyundai of Reno responded

Thanks for the kind words! We're always happy to help at Lithia Hyundai of Reno!

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