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Lithia Hyundai of Reno - Service Center

Reno, NV

4.3
1,856 Reviews

1,856 Reviews of Lithia Hyundai of Reno - Service Center

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June 12, 2023

They didn't stand by their word re:after sale service. Nice car, poor sales. The additional service was going to cost me $499.00 that I found out about only when I arrived for the appointment. I can say More

by Goneusps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lucas Bragg
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2023 -

Lithia Hyundai of Reno responded

Hello, I apologize for any confusion about your service. We always aim to be transparent from point of sale to ownership, and never intend to mislead you in any way. Please contact me below so I can learn more and address your concerns appropriately, thank you. Andrea McGiffin Customer Relations Manager 775-682-3368 andreamcgiffin@lithia.com

June 11, 2023

Terrible service and the pricing is practically criminal. They tried to charge me 1200 dollars for a service that another shop charged me 300 dollars for. I will absolutely never bring my car to lithia for a More

by Tbaltes95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Franceschini
Jun 13, 2023 -

Lithia Hyundai of Reno responded

Hello, I’m sorry to hear you feel this way. We always aim to offer affordable, competitive pricing on our services. I’d be happy to speak with you about your experience further and address any other concerns below, thanks. Andrea McGiffin Customer Relations Manager 775-682-3368 andreamcgiffin@lithia.com

June 11, 2023

Good service and attentive to my needs. Very professional and friendly. Good hours and cleanly. More

by TAKAGAMA00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2023 -

Lithia Hyundai of Reno responded

We appreciate the great review! Thanks for stopping by Lithia Hyundai of Reno!

June 11, 2023

The device department was very nice and had my vehicle ready when they said it would be. More

by Kt_brks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
Jun 12, 2023 -

Lithia Hyundai of Reno responded

The team takes pride in getting you back on the road as quickly as possible. Thanks for the five-star review!

Jun 14, 2023 -

Kt_brks responded

Your Welcome

June 10, 2023

Great Service and Very Professional! ! Matthew was very helpful and kept us informed of the progress!! More

by BERTWELLJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
Jun 12, 2023 -

Lithia Hyundai of Reno responded

We're glad to hear that! Thanks for the five stars and kind words for Matthew!

June 07, 2023

I feel that after having my car for as long as they did it should have been detailed. No vacuuming or even a car wash, really?!! More

by TAlbarran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2023 -

Lithia Hyundai of Reno responded

Hello, I apologize for the longer than expected wait time. I’d like the opportunity to learn more about your visit so I can address this properly, thanks. Andrea McGiffin Customer Relations Manager 775-682-3368 andreamcgiffin@lithia.com

June 06, 2023

I walked in mistakenly thinking I had an appointment at the Reno dealership. Unfortunately, it was at the Carson city dealership. However, Matt Franceschini welcomed me anyway, and took my car in for the s More

by VICTORIAALLAN973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
Jun 07, 2023 -

Lithia Hyundai of Reno responded

It was our pleasure to perform your vehicle's service, Victoria! We appreciate the shout-out to Matt and hope to see you again at Lithia Hyundai of Reno!

June 06, 2023

I would never do business with the dealerships again for the way we were treated More

by JOHN237
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Everett Clunie
3.0
This rating includes all reviews, with more weight given to recent reviews.
Chantel Hughes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Mazariegos
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
Jun 08, 2023 -

Lithia Hyundai of Reno responded

Hi John, I’m very sorry we didn’t live up to our five-star standards of service during your visit. Please reach out to me below when you have a chance to discuss this further, thank you. Andrea McGiffin Customer Relations Manager 775-682-3368 andreamcgiffin@lithia.com

June 06, 2023

Beautiful service. My new tires are so amazing and the dealership was super clean and was able to get a lot of work done! More

by VAUGHN6302
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Ostrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Everett Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chantel Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Mazariegos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drea McGiffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Olsen, Matt Ashton, Matt Franceschini, Paydon Chambers
Jun 07, 2023 -

Lithia Hyundai of Reno responded

We're glad to see you're satisfied! Thanks for choosing Lithia Hyundai of Reno for your automotive needs!

June 01, 2023

It’s always a pleasure coming here to get work done on my car. The service reps and mechanics are amazing. Thanks again! More

by DJLR1415
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2023 -

Lithia Hyundai of Reno responded

We're glad to have you in the Lithia Hyundai of Reno family! Thanks for the wonderful review and being a valued customer!

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