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Lithia Hyundai of Reno - Service Center

Reno, NV

4.3
1,819 Reviews

1,819 Reviews of Lithia Hyundai of Reno - Service Center

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May 16, 2023

Hard to reach when calling to speak to your representative in the service center hold too long. More

by CBJOHNSON1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
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May 18, 2023 -

Lithia Hyundai of Reno responded

Hello, I apologize for the long wait you experienced while on hold. We strive to answer every call in a timely manner. Please feel free to contact me directly if you have any further questions or concerns, thank you. Andrea McGiffin Customer Relations Manager 775-682-3368 andreamcgiffin@lithia.com

May 16, 2023

The dealership has been very helpful with me. I bought four cars from them and they always helped me when I needed something great dealership. More

by CRANMORE_JUDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
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May 17, 2023 -

Lithia Hyundai of Reno responded

Judy, we truly appreciate your loyalty and are always happy to help here at Lithia Hyundai of Reno. Until next time, safe travels and take care!

May 15, 2023

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by ROSABELARELLANO1080
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
Report | Print
May 15, 2023 -

Lithia Hyundai of Reno responded

Thanks for the five-star review! Safe travels and take care!

May 14, 2023

Sales team were very good. But forgot to mail DMV paperwork making us late with registration. Otherwise everything so far, is okay. Chrome on door handles scratch very easi More

by LIV.LOPSHIRE
Recommend Dealer
Yes
Employees Worked With
Michael Costello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Lennox
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May 17, 2023 -

Lithia Hyundai of Reno responded

Hi Liv, thanks for taking the time to share your experience with us. I apologize for the delay in sending you the paperwork; we always strive to get the necessary documents to you as quickly as possible. If you have any other questions or concerns, please feel free to reach out to me below and I’d be happy to speak with you, thanks. Scott Robert Customer Relations Manager 775-682-3352 scottrobert@lithia.com

May 14, 2023

Trisha was incredible to work with! She was honest, no pressure, funny, and had my best interests in mind while still doing her job. More

by diering4
Recommend Dealer
Yes
Employees Worked With
Tony Roach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trisha Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Ogg
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May 15, 2023 -

Lithia Hyundai of Reno responded

Thanks for the kind words! We're pleased to hear Trisha made your experience here at Lithia Hyundai of Reno so enjoyable. Stop by again soon!

May 13, 2023

Handle my situation with ease. Definitely will recommend to family and friends . Thankyou so much More

by maleko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 15, 2023 -

Lithia Hyundai of Reno responded

It's our pleasure! Thanks for choosing Lithia Hyundai of Reno for your automotive needs!

May 13, 2023

They provide a great service. I find that it is budget conscious and no overcharging. I really like the very friendly people. More

by CRSCTR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 15, 2023 -

Lithia Hyundai of Reno responded

We always strive to keep our prices competitive and provide you with the best possible deals. See you next time at Lithia Hyundai of Reno!

May 12, 2023

This is definitely one of the best dealerships I have ever dealt with hands-down! More

by MATTHEWTAYLOR2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
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May 12, 2023 -

Lithia Hyundai of Reno responded

That means so much to us, Matthew! Thanks for taking the time to share your feedback, and we'll see you again soon at Lithia Hyundai of Reno!

May 12, 2023

Very professional and passionate towards my needs in choosing a vehicle. Was not over bearing. More

by LCSWAT28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paydon Chambers
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May 12, 2023 -

Lithia Hyundai of Reno responded

The team strives to create a comfortable and pressure-free car-buying experience at Lithia Hyundai of Reno. Thanks for the five-star review!

May 12, 2023

Lance is the best hire this place has made. His customer service is the example others should mimic. More

by s.newell79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 12, 2023 -

Lithia Hyundai of Reno responded

We truly appreciate that and will pass this along to him. Thanks for being a valued customer at Lithia Hyundai of Reno!

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