Lithia Hyundai of Reno - Service Center

Great customer service! Efficient service department. I highly recommend. They are very fortunate to have Lance Smith in their service dept. Efficient service department. I highly recommend. They are very fortunate to have Lance Smith in their service dept. More

Lance has helped me a few times. He’s a great guy! He deserves a generous raise. He’s a great guy! He deserves a generous raise. More

Ryan Newton is a stand up guy. No BS and will always try and get you the best deal possible. Very easy to work with and would recommend to anyone looking for an honest man in a dis No BS and will always try and get you the best deal possible. Very easy to work with and would recommend to anyone looking for an honest man in a dishonest industry. More

Attillio did a great job. He was effective, communicative, personable, and helpful throughout our interaction He was effective, communicative, personable, and helpful throughout our interaction More

Great service with a smile , polite and explained what was being completed on my vehicle. was being completed on my vehicle. More

They had me waiting an extra hour even do my car was ready at the front. I'm glad I went outside to make a call. After leaving, the next day I had a warning in my car saying a wire was disconnected. Th ready at the front. I'm glad I went outside to make a call. After leaving, the next day I had a warning in my car saying a wire was disconnected. They won't fix it unless I pay $170 for a "check up". More

It was clean comfortable, and the staff was very knowledgeable about all cars available and was very helpful in the whole buying process. knowledgeable about all cars available and was very helpful in the whole buying process. More

The sales personnel was very friendly, however, I feel that the car sold to us was not inspected properly. It was sold with a mice nest and chewed up engine wiring. Car stopped working 3 days after the pu that the car sold to us was not inspected properly. It was sold with a mice nest and chewed up engine wiring. Car stopped working 3 days after the purchase. I was grateful that dealership acknowledged their mistake and took the car for a quick fix up (however, initially, they tried to blame this issue on me and charge $4.5K for repairs). Now, I expect the car to cause more and more issues and was very disappointed that the dealership did not even give us 30 days warranty. Overall, my experience was very stressful and I will never go back. More

I purchased a new car within 48 hours and 75 miles. The check engine light came on. Before I purchased the car I was told they did a complete service check. When I took it back to the dealership, they The check engine light came on. Before I purchased the car I was told they did a complete service check. When I took it back to the dealership, they said it would cost me $500 to change, spark plugs and additional parts. I will never bring my car back here. More

They didn't stand by their word re:after sale service. Nice car, poor sales. The additional service was going to cost me $499.00 that I found out about only when I arrived for the appointment. I can say Nice car, poor sales. The additional service was going to cost me $499.00 that I found out about only when I arrived for the appointment. I can say that regardless what your salesperson says and implies at the time of sale, get everything in writing. They want the sale. More