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Lithia Hyundai of Reno - Service Center

Reno, NV

4.2
1,969 Reviews

1,969 Reviews of Lithia Hyundai of Reno - Service Center

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April 09, 2025

Easy to schedule, ensured parts were in stock for Genesis and staff was friendly either updates on car status. More

by Shannon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Everett Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Olsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2025 -

Lithia Hyundai of Reno responded

Shannon, we're delighted to hear that scheduling was a breeze and our team at Lithia Hyundai of Reno kept you updated on your Genesis. Thanks for the kind words!

April 09, 2025

Called for an estimate on Brakes & nobody returned my call. I went to another dealer & had them fixed. Also VERY VERY difficult to get Service workers to ANSWER the phone. I do like the guys & the More

by RE.JAMIE1976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lance Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2025 -

Lithia Hyundai of Reno responded

Jamie, I apologize for the communication issues you experienced. We strive to provide timely responses and it's disappointing to hear we fell short. Your feedback is valuable, and we'll work on improving our phone etiquette moving forward. If there's anything else you'd like to discuss or if you have further concerns, please feel free to reach out directly at your convenience. Thank you, Scott Robert - Customer Relations Manager - 775-446-5334 - srobert@lithia.com

April 08, 2025

Went in for oil change, tire rotation, and car wash. My car didn't get washed. More

by DLSNICOLLE
Recommend Dealer
Yes
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Apr 09, 2025 -

Lithia Hyundai of Reno responded

Hello, Thank you for bringing this to my attention. We will be sure to address this internally to ensure it does not happen again. If you like to speak further about this, please contact me directly. Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

April 07, 2025

The service center did a fantastic job of correcting an issue with the hood of my car. More

by MARYSHERMAN2021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Bragg
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Paganini
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2025 -

Lithia Hyundai of Reno responded

Thank you for the review! Come see our team again soon!

April 05, 2025

Quick. Helpful. Caring. Informative. Went above and beyond extremely happy with the care I received on my car More

by REBMY77
Recommend Dealer
Yes
Employees Worked With
Jake and Atillio
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Apr 07, 2025 -

Lithia Hyundai of Reno responded

REBMY77, we're delighted to hear that you had such a positive experience with our team at Lithia Hyundai of Reno. Thank you for sharing your feedback and trusting us with your car care needs!

April 05, 2025

Always accommodating, fast service and job quality is exceptional. The service managers are awesome as well. I've used them since 2009 and have never been disappointed always 5 star service. More

by reno george
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt and Atillio and chelsea
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Apr 07, 2025 -

Lithia Hyundai of Reno responded

Reno, thank you for your loyalty and kind words about Lithia Hyundai of Reno! We're delighted to know our team consistently provides exceptional service. Looking forward to serving you again in the future!

April 04, 2025

Not clear on time frame . Did nothing to sub me a car . Now my car makes a clicking sound and heaters not the same More

by Daynamegariz
Recommend Dealer
No
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Apr 07, 2025 -

Lithia Hyundai of Reno responded

Dayna, I'm sorry to hear you had a less-than-stellar experience with our service department, but I appreciate you for taking the time to alert us of your concerns. We are human and we make mistakes, but when we do we assume responsibility for our mistakes, do whatever we can to mitigate the inconvenience to our customers, and then share the learning experience with the team so as to avoid making the same mistake again in the future. That said, we are not showing a customer by the name of Dayna Megariz in our service database, if you can reach out to my at SRobert@Lithia.com and share with me the name/phone number the vehicle is under, I will dig into the details and contact you with my findings. Again, please accept our apology for experience and thank you for bringing it to our attention. Scott Scott Robert Customer Relations Manager Lithia Hyundai of Reno SRobert@lithia.com

April 04, 2025

Great customer service answered all my questions. The wait time was not long. Very satisfied customer. Wish I could remember the gentleman's name that helped me he was great. More

by Agustina Moreno
Recommend Dealer
Yes
Employees Worked With
Don't see the gentleman listed that helps me.
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April 02, 2025

No update on status of car repair from service representative. I had to call multiple times and was not given any information. I asked if I could have loaner, answer no. I simply needed to find ou More

by margobender
Recommend Dealer
No
Employees Worked With
Ryan Newton
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Apr 02, 2025 -

Lithia Hyundai of Reno responded

Ms. Bender, Thank you for taking the time to share your comments and feelings about our dealership. Even though your comments do not shine a positive light on our dealership, it is helpful to us in finding out where some of our weaknesses lie, whether in our personnel or our processes. In this case it appears your advisor communicated with you via text exclusively, and judging from your comments here, and the fact that none of his texts received a response, it's likely you may not have received them at all. The lesson learned here, if we don't establish a means of communication, we should call in addition to texting when there are zero responses. We apologize for any inconvenience we may have caused you, and we appreciate your feedback. If there was anything else that contributed to your score and you would like to discuss it, I can be reached at 775-447-9014 or SRobert@lithia.com. Sincerely, Scott Robert Customer Relations Manager Lithia Hyundai of Reno

March 31, 2025

Very professional and friendly customer service 👍👍👍👍 I'm very happy with your service 😀 thanks you More

by aguila296
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Everett Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 31, 2025 -

Lithia Hyundai of Reno responded

We're delighted to hear that you had a positive experience with our team at Lithia Hyundai of Reno! Thank you for the kind words and support. We look forward to serving you again in the future!

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