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Lithia Hyundai of Reno - Service Center

Reno, NV

4.3
1,819 Reviews

1,819 Reviews of Lithia Hyundai of Reno - Service Center

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May 23, 2023

They push you into predatory loans, they don't care and use your background against you. More

by rachel.rf2388
Recommend Dealer
No
Employees Worked With
Michael Costello
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Osorio
May 24, 2023 -

Lithia Hyundai of Reno responded

Hi Rachel, I’m sorry you feel this way about us. We treat every customer equally and never intend to push you into a loan you do not want. If you’d like, I’d be happy to discuss your experience in more detail below, thanks. Scott Robert Customer Relations Manager 775-682-3352 scottrobert@lithia.com

Jun 03, 2023 -

rachel.rf2388 responded

There's a service contract that was added to my loan for $4,900 that I NEVER wanted, and was not aware it cost anything until AFTER I received my paperwork over a week and a half later. My loan contract is way too long for the monthly payment. How can you resolve these issues for me?

May 23, 2023

I have bought several cars at thus dealership. I have always been very satisfied with thhe service department. I mostly deal with Lance Smith. He is ALWAYS friendly, efficient and gets me in and o More

by TERIMMCMULLIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2023 -

Lithia Hyundai of Reno responded

We'll be sure to pass your kind words along to Lance! Thanks for trusting Lithia Hyundai of Reno with your vehicle's care!

May 22, 2023

Paid $85 to have my car towed to the service center and it has now sat for over 4 days with nothing done to it. Literally all that is needed as I was told, is to plug in a Hyundai specific diagnostic tool More

by DMILTON36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lance Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2023 -

Lithia Hyundai of Reno responded

Hello, I apologize for the extended wait time. Please contact me below so I can update you on the status of your vehicle, thanks. Andrea McGiffin Customer Relations Manager 775-682-3368 andreamcgiffin@lithia.com

May 22, 2023

Great group of folks in the service department! ! Along with the finance department and the salesmen!! More

by dpeterson0711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaby Temprano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Ogg, Christopher Osorio
May 23, 2023 -

Lithia Hyundai of Reno responded

Thanks for the kind words! We're always happy to help at Lithia Hyundai of Reno!

May 21, 2023

I love my car. I am unhappy with the follow through and lack of call backs. Once I finally got to the service department for the hitch that was supposed to come wit More

by Lwalshvrm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan
May 23, 2023 -

Lithia Hyundai of Reno responded

Hello, I’m sorry for the lack of communication and for the confusion on our end around your hitch. We always aim to keep in touch after your purchase. Please feel free to reach out to me below if you need anything else, thank you. Andrea McGiffin Customer Relations Manager 775-682-3368 andreamcgiffin@lithia.com

May 20, 2023

First time bought a car, they treated me like I family, got me into something I could afford, worked. Never tried to sell me anything above price range. I Could not have been happier or asked for better s More

by mike.anselmo.71
Recommend Dealer
Yes
Employees Worked With
Michael Costello
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2023 -

Lithia Hyundai of Reno responded

That means so much to us, Mike! Thanks for the wonderful review and we hope you enjoy the new ride. Safe travels and take care!

May 19, 2023

My sales representative was excellent, the process went quickly, and the follow up service was easy! More

by encourager4him
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
May 19, 2023 -

Lithia Hyundai of Reno responded

We love to hear it! Thanks for choosing Lithia Hyundai of Reno for your automotive needs!

May 19, 2023

Very friendly Comfortable Excellent service with in the time given Provides recommendations without being pushy More

by PR.NV
Recommend Dealer
Yes
Employees Worked With
Attillio Revo
May 22, 2023 -

Lithia Hyundai of Reno responded

Thanks for sharing your experience with us! It's our pleasure to provide a comfortable and pressure-free environment at Lithia Hyundai of Reno. See you at your next service!

May 18, 2023

I don't care to ever take my car back there ever again I did goodbye More

by ABSOLUTST3PH@GMAIL.COM
Recommend Dealer
No
Employees Worked With
Lance Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Smith
May 22, 2023 -

Lithia Hyundai of Reno responded

Hello, I’m sorry to see you were not satisfied with your last service visit. If there is anything I can do to address your concerns, please feel free to contact me below, thanks. Andrea McGiffin Customer Relations Manager 775-682-3368 andreamcgiffin@lithia.com

May 17, 2023

Staff was great. ..service seemed to take a lil long Service took longer than normal Ya More

by XTREMENATURE6.SS@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Matt
May 18, 2023 -

Lithia Hyundai of Reno responded

Thanks for taking the time to share your valuable feedback with us. We apologize for the longer than usual wait time and will work to improve this for your next visit.

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