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Lithia Hyundai of Reno - Service Center

Reno, NV

4.3
1,819 Reviews

1,819 Reviews of Lithia Hyundai of Reno - Service Center

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June 25, 2023

Staff is great. Very helpful and very informative on the services they are performing. Service advisors are excellent. More

by JON110609
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
Jun 26, 2023 -

Lithia Hyundai of Reno responded

That means a lot to us, Jon! The Lithia Hyundai of Reno team is always eager to help and we look forward to your next visit!

June 25, 2023

Although I had an 11 AM appointment for a simple oil change. At 1 PM after sitting there for two hours, they had not moved my car, nor planned to let me know things were so delayed. More

by TANYA_MANSON
Workmanship
Recommend Dealer
No
Employees Worked With
Ryan Newton
Jun 27, 2023 -

Lithia Hyundai of Reno responded

Hi Tanya, I apologize for our lack of communication and the extended wait time. We strive to keep you updated throughout your service and notify you of any possible delays. Please feel free to contact me below if you’d like to discuss this in more detail, thanks. Andrea McGiffin Customer Relations Manager 775-682-3368 andreamcgiffin@lithia.com

June 23, 2023

Precise, detailed and no wasting time Excellent and they add value to the service- very happy More

by RUGBYBUG1
Recommend Dealer
Yes
Employees Worked With
Matt
Jun 23, 2023 -

Lithia Hyundai of Reno responded

It's our pleasure to assist you at Lithia Hyundai of Reno! Thanks for the awesome review!

June 23, 2023

My brand new Tucson brakes made and still makes grinding sound when pushing the pedal. I took it there and I was told there was nothing wrong with the brakes. More

by hminaie
Recommend Dealer
Yes
Employees Worked With
Don't remember
Jun 27, 2023 -

Lithia Hyundai of Reno responded

Hello, I’m sorry to hear you’re still experiencing issues with your brakes. Please reach out to me below so I can learn more and address this properly, thanks. Andrea McGiffin Customer Relations Manager 775-682-3368 andreamcgiffin@lithia.com

June 22, 2023

Great customer service! Efficient service department. I highly recommend. They are very fortunate to have Lance Smith in their service dept. More

by Lsorteberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2023 -

Lithia Hyundai of Reno responded

We'll be sure to pass this along to Lance! Thanks for the great five-star review!

June 19, 2023

Lance has helped me a few times. He’s a great guy! He deserves a generous raise. More

by HAZELMCBERRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2023 -

Lithia Hyundai of Reno responded

Hazel, we appreciate the shout-out to Lance! We'll be sure to let him know you appreciate his work. Safe travels from Lithia Hyundai of Reno!

June 19, 2023

Ryan Newton is a stand up guy. No BS and will always try and get you the best deal possible. Very easy to work with and would recommend to anyone looking for an honest man in a dis More

by JR 13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Otto Sandoval-Carpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Iris Flores-Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Murillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaby Temprano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Newton , Bryan Ogg, Jeremy Olsen, Matt Ashton, Hannah Choquette, Maegan Minetto
Jun 19, 2023 -

Lithia Hyundai of Reno responded

We're thrilled to hear about your great experience with Ryan! Our team is proud to offer an open and honest car-buying process for our valued customers. Thanks for stopping by!

June 19, 2023

Attillio did a great job. He was effective, communicative, personable, and helpful throughout our interaction More

by RENDENR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Attillio Revo
Jun 20, 2023 -

Lithia Hyundai of Reno responded

We're happy to hear that! Thanks for the shout-out and choosing Lithia Hyundai of Reno!

June 18, 2023

Great service with a smile , polite and explained what was being completed on my vehicle. More

by CURTISFORD845
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2023 -

Lithia Hyundai of Reno responded

We're always happy to help and make sure you understand your vehicle's service, Curtis. Thanks for trusting our team at Lithia Hyundai of Reno!

June 18, 2023

They had me waiting an extra hour even do my car was ready at the front. I'm glad I went outside to make a call. After leaving, the next day I had a warning in my car saying a wire was disconnected. Th More

by Hdisjdbdj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Franceschini
Jun 20, 2023 -

Lithia Hyundai of Reno responded

Hello, I apologize for the extended wait time and the issue you’re experiencing after service. Please contact me below so I can learn more and address this properly, thank you. Andrea McGiffin Customer Relations Manager 775-682-3368 andreamcgiffin@lithia.com

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