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Lithia Hyundai of Reno - Service Center

Reno, NV

4.3
1,819 Reviews

1,819 Reviews of Lithia Hyundai of Reno - Service Center

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July 03, 2023

Matt and the service team are great! Very efficient and my car is always done in a timely manner. More

by LASHGIRL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
Jul 03, 2023 -

Lithia Hyundai of Reno responded

We love to hear it! Thanks for the shout-out to Matt and the service team. They work hard to make every visit to Lithia Hyundai of Reno quick and easy!

July 01, 2023

They did a great job of servicing my car they were very good and Curtis More

by Michael
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
Jul 03, 2023 -

Lithia Hyundai of Reno responded

Michael, thanks for the great review! The team was happy to help and we look forward to your next visit to Lithia Hyundai of Reno!

July 01, 2023

Lance is a great service writer. Personable, goes above and beyond to take care of costumers needs More

by KANTHSAN80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Mazariegos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Olsen
Jul 03, 2023 -

Lithia Hyundai of Reno responded

Thanks for the shout-out to Lance! We'll be sure to pass this along to him. The Lithia Hyundai of Reno team is always eager to help and, until next time, we wish you safe travels!

June 30, 2023

I found them very kind and accommodating when we would bring in the car for servicing .... More

by PPKPERRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
Jul 03, 2023 -

Lithia Hyundai of Reno responded

We love to hear that! Thanks for being a valued customer at Lithia Hyundai of Reno!

June 29, 2023

We continue to be satisfied about the car care we have been receiving. The service personnel has been professional, efficient, and friendly. We are especially pleased with Dan Dunham. He has sold us ma More

by ROCKYCATALDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Everett Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chantel Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Dunham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
Jun 29, 2023 -

Lithia Hyundai of Reno responded

Thank you for your continued loyalty and the kind words for Dan! We're glad to have you in the Lithia Hyundai of Reno family!

June 28, 2023

Service was great and staff polite and wait was short will come again part ordered came in soon they expected More

by CURTISTEEN_MINOR
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Troy
Jun 29, 2023 -

Lithia Hyundai of Reno responded

Thanks for the five-star review! The team looks forward to your next visit!

June 28, 2023

The entire service department team went out of their way to ensure that the transmission problem I experienced was completely resolved. I greatly appreciated the empathy shown to me. More

by Spenard
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jeremy Olsen
Jun 29, 2023 -

Lithia Hyundai of Reno responded

We're always happy to help! Thanks for trusting us with your vehicle's care!

June 27, 2023

Garrett has been helpful and available even though the purchase has been completed. The dealership was able to get us the vehicle we wanted even though they didn’t have it in stock. More

by kteix31ra
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Garrett
Jun 28, 2023 -

Lithia Hyundai of Reno responded

We're happy we could get you the vehicle you wanted! Thanks for choosing Lithia Hyundai of Reno!

June 27, 2023

Lance Smith, the assistant service manager and Jeremy Olson the service manager more often than not did not respond to emails and voicemails which was very frustrating for me. More

by Tina
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Lance Smith
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Olsen
Jun 28, 2023 -

Lithia Hyundai of Reno responded

Hi Tina, thank you for taking the time to share your feedback with us. I apologize for our lack of communication and would love to discuss this with you further. Please reach out to me below when convenient, thanks. Andrea McGiffin Customer Relations Manager 775-682-3368 andreamcgiffin@lithia.com

June 26, 2023

Easy going. Informative. Educational, pleasant, not pushy No more descriptive words, thank you Why ask More

by joan.brickman
Recommend Dealer
Yes
Employees Worked With
Brian Kelly
Jun 26, 2023 -

Lithia Hyundai of Reno responded

Joan, thank you for taking the time to share your feedback! We're thrilled to hear you were satisfied with your experience at Lithia Hyundai of Reno, and we wish you safe travels!

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