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Lithia Hyundai of Reno - Service Center

Reno, NV

4.3
1,819 Reviews

1,819 Reviews of Lithia Hyundai of Reno - Service Center

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August 11, 2023

Always, very friendly and helpful. Lance has a wonderful personality. Excellent customer service personalize is everything. More

by JULIEG112016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 12, 2023 -

Lithia Hyundai of Reno responded

Thank you, Julie, for the five-star rating! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Hyundai of Reno; we look forward to having you as one of our valued customers for many more years to come.

August 10, 2023

You guys are the best! ! Prompt and professional. Glad to own a Hyundai. Would buy another one. More

by vchjanann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Didn't interact with anyone else.
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Aug 11, 2023 -

Lithia Hyundai of Reno responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lithia Hyundai of Reno, we look forward to having you as a valued customer for many years to come!

August 07, 2023

The service center gentleman was vary nice and helpful as long with the service department. They answered everything I asked and offered me with all the information and more. Thank you all…… More

by SQUEAKNJEN8503
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
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Aug 08, 2023 -

Lithia Hyundai of Reno responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Aug 08, 2023 -

SQUEAKNJEN8503 responded

Once again. Thank you all kindness and all your help. Thank you.

August 06, 2023

Lance is always very wonderful, friendly and professional. My visit there is always great and wait time is not long. Thank you More

by GPRICE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 08, 2023 -

Lithia Hyundai of Reno responded

Thank you for taking the time to share your thoughts on working with Lance and our team. We're glad to hear we delivered such a great experience!

August 05, 2023

Acted overwhelmed with appointments felt very rushed . needed to ask questions about 2022 santa cruz but hesitant More

by Jerryprettyman60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chantel Hughes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
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Aug 11, 2023 -

Lithia Hyundai of Reno responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

August 04, 2023

Performed a recall check just fine. However, they removed my skid plate/splash guard without asking or without telling me. I have called 3 times since to sort this out and have been sen More

by LUKER.1029
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department Manager
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Aug 04, 2023 -

Lithia Hyundai of Reno responded

Luke R, Thank you for taking a moment from your busy day to let us know how we are doing, we appreciate the input. The recall we performed on your vehicle was the "993 Anti-Theft Software and window decal" recall. I don't know what you think we did to your vehicle, but the recall was a simple software update. To complete the recall we accessed your vehicle's computer through the OBDII diag port under the steering wheel, and put a see-through sticker on the driver's side window. Nothing we did on that visit required accessing anything under lower engine cover of your vehicle. I interviewed the technician that worked on your vehicle and he confirmed that removing the engine cover wasn't done as it wasn't necessary. If you would like to discuss in detail I can be reached at 775-682-3352 or SRobert@Lithia.com. Respectfully yours, Scott Robert Customer Relations Manager Lithia Hyundai of Reno

August 03, 2023

Very friendly staff who were quick and efficient in helping me find my new car at a price I could afford. More

by jenniferdavis8385
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Dunham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas Bragg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Lennox
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Aug 04, 2023 -

Lithia Hyundai of Reno responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Hyundai of Reno.

August 03, 2023

Picked up my car after about a month and immediately washed and detailed the vehicle like I do weekly. During this time I found a couple new door dings and fairly significant damage to one of my rims. T More

by DONALDMAHONEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula
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Aug 04, 2023 -

Lithia Hyundai of Reno responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

August 02, 2023

The dealership is always friendly and far from pushy. This is my preferred dealership for both new and used cars. More

by CDEAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Dunham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
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Aug 03, 2023 -

Lithia Hyundai of Reno responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 01, 2023

The receptionist was superior in getting help for me from the service department. Got a very necessary appointment moved up to keep me able to use my transportation. Absolutely awesome. More

by JESSIEWALSH4555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Everett Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hannah Choquette
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Aug 01, 2023 -

Lithia Hyundai of Reno responded

Thank you, Jessie, for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

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