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Lithia Hyundai of Reno - Service Center

Reno, NV

4.3
1,819 Reviews

1,819 Reviews of Lithia Hyundai of Reno - Service Center

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September 02, 2023

Service was great! It was fast and completed on time. It was just difficult to schedule an appointment. More

by Bonnie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
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Sep 05, 2023 -

Lithia Hyundai of Reno responded

We're glad to hear you were satisfied with your service, Bonnie. We'll pass this feedback along to the team and work to improve scheduling in the future. Safe travels and take care!

August 31, 2023

Got deal done in one afternoon. Follow up service has been good. All friendly staff. More

by GWPETERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Mazariegos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Durham, Bryan Ogg
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Sep 01, 2023 -

Lithia Hyundai of Reno responded

We love to hear it! Thanks for choosing Lithia Hyundai of Reno for your automotive needs and drive safe!

August 31, 2023

They are a pleasure to do business with from sales to service. Always understanding of my needs. More

by CLAUDIA.SELLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Robert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaby Temprano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Lennox, Jeremy Olsen, Dawn Vincent
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Sep 01, 2023 -

Lithia Hyundai of Reno responded

We're glad to have you in the Lithia Hyundai of Reno family, Claudia! Thanks for the kind words and five stars!

August 31, 2023

The staff and sales department, we're great. They answered all my questions Before & After the my purchase. I've recommend this dealership to all my friends and family. More

by RODGERDODGER11965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Dunham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
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Sep 01, 2023 -

Lithia Hyundai of Reno responded

That means so much to us! Thanks for stopping by and allowing us to serve you!

August 26, 2023

Great sales dept and customer service. Dan was great and made the transaction easy and seamless More

by LAURIE14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Dunham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 26, 2023 -

Lithia Hyundai of Reno responded

Thank you so much for your excellent review! We are so glad that Dan had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lithia Hyundai of Reno to be a positive one. Please don't hesitate to reach out if you need anything else.

August 25, 2023

Dan our salesman was awesome and made the whole transaction easy and seamless. He provided great customer service More

by LAURIE14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Dunham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2023 -

Lithia Hyundai of Reno responded

We are very happy to hear that Dan provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 21, 2023

They charged me over $1800 for a part that cost them around $1300 and has a recommended retail price of around $1600. I'm done with Lithia. More

by TISH1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Roach
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Olsen, Matt Franceschini
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Aug 24, 2023 -

Lithia Hyundai of Reno responded

Tish, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

August 16, 2023

I do most of my preventative maintenance myself. When I need more in depth work I prefer Lithia Hyundai. Their service representatives are always good at communicating the status with me and don’t More

by Bald Ben
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Attilio Ravo
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Aug 17, 2023 -

Lithia Hyundai of Reno responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lithia Hyundai of Reno, we look forward to having you as a valued customer for many years to come!

August 15, 2023

I have had two wonderful experiences with this dealership! I’ve bought 2 cars and had nothing but the best customer service from the employees! I plan on continuing using this dealership in the More

by ralphlew74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kelly, Matt Franceschini
Report | Print
Aug 15, 2023 -

Lithia Hyundai of Reno responded

Ralph, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 11, 2023

Your dealership always took care of me. I’ve gotten two cars off your lot and I love both of them. More

by SHEILAHOOPER13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cuong Ngo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Ostrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Everett Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hai Ngo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chantel Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Mazariegos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drea McGiffin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Olsen, Matt Franceschini
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Aug 12, 2023 -

Lithia Hyundai of Reno responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Hyundai of Reno.

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