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Lithia Hyundai of Reno - Service Center

Reno, NV

4.3
1,819 Reviews

1,819 Reviews of Lithia Hyundai of Reno - Service Center

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October 12, 2023

Very accommodating with regard to service scheduling even to providing a loaner vehicle so they have time to fully diagnose the issue. More

by TRUESDELL.MIKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2023 -

Lithia Hyundai of Reno responded

We're happy you found our service scheduling and loaner vehicle provision helpful at Lithia Hyundai of Reno. We always aim for full satisfaction. Safe travels and take care!

October 12, 2023

No parking, not sure if maintenance was performed, windshield wiper fluid not filled, service indicator light was still on. Seems like car was washed and sent back More

by pbhardwaj69
Recommend Dealer
No
Employees Worked With
Lance Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Smith
Oct 16, 2023 -

Lithia Hyundai of Reno responded

Mr. Bhardwaj, Thank you for taking my call, we will see you on Thursday at 12:30. We appreciate you letting us know there was an issue. Respectfully yours, Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

October 08, 2023

Automatic engine shut off at stop not working. Went in to find out why. Car under warranty. Told there would be $180 charge if repair required. Not told that problem is most probably caused by o More

by Joseph.horton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember name of service manager.
Oct 10, 2023 -

Lithia Hyundai of Reno responded

Joseph, I'm sorry to hear about the persisting issues with your car's battery. We aim to properly diagnose and make necessary repairs at the first visit to avoid any inconvenience. Please feel free to contact me directly so I can learn more and address this appropriately, thanks. Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

October 08, 2023

El vendedor muy amable pero el carro no traía ni tapetes del heater no servia , More

by chilikos05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2023 -

Lithia Hyundai of Reno responded

Hola, lamento los problemas con tu compra reciente. Comuníquese conmigo a continuación para que pueda investigar esto más a fondo y trabajar para arreglar las cosas, gracias. Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

October 08, 2023

They went above and beyond for me. Thank you Lithia Hyundai. You guys are great! More

by T. Liz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Lennox
Oct 09, 2023 -

Lithia Hyundai of Reno responded

We're glad we could help! Thanks for the five-star review and choosing Lithia Hyundai of Reno!

October 07, 2023

Lance is a great service rep he cares and follows through on the necessary steps needed to repair your vehicle More

by P Pierce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2023 -

Lithia Hyundai of Reno responded

We know he'll appreciate this! Thanks for the shout-out and for being a valued customer at Lithia Hyundai of Reno!

October 07, 2023

the service is good customer service. .Everyone is really nice there. I give it a 10 More

by LAURIE.GOSSETT2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2023 -

Lithia Hyundai of Reno responded

Thanks for stopping by, Laurie! It was a pleasure to assist you at Lithia Hyundai of Reno and we hope to see you again in the future!

October 02, 2023

Messed up my car by putting the wrong engine . Then they continued to give me xx diagnostics . More

by Sandra bucio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Franceschini
Oct 19, 2023 -

Lithia Hyundai of Reno responded

Hi Sandra, I’m sorry to hear about the issues with your engine. Please give me a call below so I can investigate this further and attempt to make things right, thanks. Scott Robert Customer Relations Manager 775-682-3352 srobert@lithia.com

October 01, 2023

Need a car came in and out within 2 hours. Loved the service. When I need another car I will come back More

by Ivan Ruiz-Garcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joaquin Arevalo
Oct 01, 2023 -

Ivan Ruiz-Garcia responded

Great service got my car under 2 house

Oct 02, 2023 -

Lithia Hyundai of Reno responded

It was a pleasure to assist you, Ivan! Thanks for taking the time to share your feedback with us!

October 01, 2023

Terrific job as always. Professional, courteous, knowledgeable and friendly. Every time I go it is great. More

by DON.HAWKEYE.ADAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Lithia Hyundai of Reno responded

We're so glad to hear that you've consistently had great experiences with us at Lithia Hyundai of Reno. We appreciate your kind words about our team and look forward to your next visit!

Oct 02, 2023 -

DON.HAWKEYE.ADAMS responded

Always great to see the team 👍

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