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Lithia Hyundai of Reno - Service Center

Reno, NV

4.2
1,909 Reviews

1,909 Reviews of Lithia Hyundai of Reno - Service Center

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April 04, 2024

Lance was great! ! I had a nail in my tire, and unfortunately, it could not be repaired. I dropped the vehicle off at about 10:00 and got the call from Lance at 2:00 s More

by DUNHAM1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Olsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 05, 2024 -

Lithia Hyundai of Reno responded

We're glad to know that Lance was able to assist you swiftly and professionally at Lithia Hyundai of Reno! It's great hearing how well he took care of your Santa Fe. Thanks for recommending us, we appreciate it!

April 03, 2024

Waited for 5 months for my part to be delivered but once it was at the dealership they installed it right away. More

by HENRICIM
Recommend Dealer
Yes
Employees Worked With
Ryan
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Apr 03, 2024 -

Lithia Hyundai of Reno responded

Henricim, we appreciate your patience during the wait for your part. We're glad to know that once it arrived at Lithia Hyundai of Reno, our team was able to install it promptly. Should you need anything else, please let us know.

March 28, 2024

Friends service rep. Quick responce. Service Don when promised. That means a lot to a working man More

by Rwheelerjr23
Recommend Dealer
Yes
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Mar 29, 2024 -

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno. We are thrilled to see that Don provided excellent service. Come see us again soon!

March 28, 2024

Expensive, but friendly service. Work completed when promised. Everything working fine now. Happy with the work done More

by Rwheelerjr23
Recommend Dealer
Yes
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Mar 29, 2024 -

Lithia Hyundai of Reno responded

Rwheelerjr23, we're glad to know you found our service at Lithia Hyundai of Reno friendly and reliable. We appreciate your feedback about the cost - it's important for us to understand all aspects of a customer's experience. Thanks for choosing us!

March 27, 2024

Helped with all our questions Very friendly an a very nice place to wait for your car More

by clowdus4ever
Recommend Dealer
Yes
Employees Worked With
Ryan
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Mar 28, 2024 -

Lithia Hyundai of Reno responded

Hi there! Thank you for choosing Lithia Hyundai of Reno. It was a pleasure assisting you and your vehcile. Until next time, safe travels!

March 26, 2024

They always have my car ready when promised. Always treated well. They always explain any charges. More

by MARC9157
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Smith
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Mar 27, 2024 -

Lithia Hyundai of Reno responded

Hi there! Thank you for choosing Lithia Hyundai of Reno! We are thrilled to see that our team was ale to provide great service by going in depth with the charges of your service. Should you ever need anything else, please let us know.

March 23, 2024

Friendly listened to us, helpful Everyone there is helpful kind polite an will help you with any questions More

by clowdus4ever
Recommend Dealer
Yes
Employees Worked With
Ryan
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Mar 25, 2024 -

Lithia Hyundai of Reno responded

We're glad to know our team at Lithia Hyundai of Reno was able to provide you with a friendly and helpful experience. We strive for excellent customer service, so your feedback is greatly appreciated!

March 19, 2024

Took car right in. No waiting. They performed the maintenance right away and I was done. Perfect. More

by MSDOBLE
Recommend Dealer
Yes
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Mar 20, 2024 -

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno! Come visit our team again soon!

March 18, 2024

Not prepared and did not have part in stock. Came back one week later and when I picked up car they told me that they were waiting for 2 more parts More

by Ron
Recommend Dealer
No
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Mar 19, 2024 -

Lithia Hyundai of Reno responded

Ron, Thank you for taking the time to alert us of your concerns. We are human and we make mistakes, but when we do we assume responsibility for our mistakes, do whatever we can to mitigate the inconvenience to our customers, and then share the learning experience with the team so as to avoid making the same mistake again in the future. Having said that, please understand that certain Hyundai recalls allow us to just replace a part or download an update, and some recalls require an inspection first, and a vin-specific ordering process for the replacement part. We aren't quite sure why Hyundai requires the inspection first, but we think it might be done to keep any one dealer (most likely in major markets) from hoarding parts and getting an unfair advantage over their competitors. Please accept our humble apology. Hopefully you noticed that we filled your tank for the inconvenience we caused you. If there was anything else that contributed to your score, please share it with me at 775-682-3352, or SRobert@lithia.com We look forward to earning five stars on your next visit. Respectfully yours, Scott SCOTT ROBERT |CUSTOMER RELATIONS MANAGER |LITHIA HYUNDAI OF RENO Phone: [775] 682-3352 | Fax: [775] 682-3352 | Email: SRobert@Lithia.com  Address: 2620 Kietzke Lane Reno Nevada 89502

March 17, 2024

Always well taken care of. Lance is great! Lance is great at customer service Lance is fabulous More

by CORINNE85
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Smith
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Mar 18, 2024 -

Lithia Hyundai of Reno responded

This praise of Lance is well deserved! He will be thrilled to see these kind words. Please reach out to Lance or the Lithia Hyundai of Reno team if you need anything else.

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