Lithia Hyundai of Reno - Service Center

Lance is an outstanding service employee. He goes above and beyond to make sure his customers are hapoy. He goes above and beyond to make sure his customers are hapoy. More

Dealer said I would get a tax credit for buying hybrid car, I told him he was wrong, he said it was new credit for 2024. I was right he was wrong. No credit for hybrid only for ev and plugin hybrid and on car, I told him he was wrong, he said it was new credit for 2024. I was right he was wrong. No credit for hybrid only for ev and plugin hybrid and only on cars manufactured in us not Korea. Sales people need better education. More

It's always a pleasure to work with Lance Smith. He is very top-notch. He is very top-notch. More

They never answered calls! I had to call for weeks and never got a call back wntill I insisted on getting some answered and my car was there for almost a month after being told I had to call for weeks and never got a call back wntill I insisted on getting some answered and my car was there for almost a month after being told its be a few days. More

Appointment reminders and no pressure offers to have my car appraised for trade in make preparing for appointments easy. car appraised for trade in make preparing for appointments easy. More

Everyone is always courteous and I always take my car to this dealership. I especially appreciate doing business with Lance Smith and his professionalism!!! this dealership. I especially appreciate doing business with Lance Smith and his professionalism!!! More

We live Hyundai. We have bought 4 cars from them and plan on going back We have bought 4 cars from them and plan on going back More

Always helpful. Very quick, good communication. My dealer guy was really helpful, checked in on me Very quick, good communication. My dealer guy was really helpful, checked in on me More

Trisha is great however I have only had problems with this dealership. Everytime I go in, customer service is awful. Ordered parts from the parts department. Never called me. Ended up stopping by and the this dealership. Everytime I go in, customer service is awful. Ordered parts from the parts department. Never called me. Ended up stopping by and the parts guy straight up ignored me. When I asked him if I could get help after 10 minutes of standing 2 feet in front of him... he gives me massive attitude as says he has to get parts to the technicians. Once I got a manager involved, which took another 10 hoops to jump through, it took them 2 minutes to grab my part. Like I have time to wait around for Lythia to decide when it's convenient for them to do their job. As for my oil change service... that took over 3 hours WITH AN APPOINTMENT! When I finally get my car... over an hour past the promised finish time, I see the tech get out of my car covered in dirt and oil. No covers in my car. Seats stained. And the smell in my car was so bad I had to roll down my windows and wait to leave. I gagged multiple times trying to simply roll down my windows. Lythia never apologizes. Never cares. Over charges. Lies about services rendered ot needed. Sales is just as shady. Drive to Carson City Hyundai. They even wash your car as a courtesy More

Michael was beyond helpful and very nice to work with, he got me a great price got me a great price More