Lithia Hyundai of Reno - Service Center

Everyone is always very courteous, they keep me well informed when my car is in which I'm very appreciative of and complete the work I've requested in a timely fashion informed when my car is in which I'm very appreciative of and complete the work I've requested in a timely fashion More

They didn't care about me or my needs. They just wanted my money and then took it and didn't want to count it in front of me or give me a receipt. NO CUSTOMER SERVICE OR CARE. HORRIBLE They just wanted my money and then took it and didn't want to count it in front of me or give me a receipt. NO CUSTOMER SERVICE OR CARE. HORRIBLE AND NO APOLOGIES More

I had a disappointing experience. I had a serious issue with the tire blowing up a month ago on the freeway as I was travelling 65-70 mph. Thank god, I was safely able to get to a tri I had a serious issue with the tire blowing up a month ago on the freeway as I was travelling 65-70 mph. Thank god, I was safely able to get to a triangle safety zone with no cars behind me. Highway patrol had to tow me to the nearest shoulder. Thereafter, I was not pleased that I had to shell out $$ for a brand new car. First I was asked to contact customer service, and customer service stated that the rim is covered with warranty and only the tire was not covered and provided me the Pirelli contact details. I called Pirelli and they asked me to have your service manager forward the tire remains via your supplier to them, so they will evaluate and reimburse. I stated this to the Lithia service manager and also provide case numbers with Hyundai Customer service and case number with Pirelli. Unfortunately the service advisor was stating the contrary with Hyundai customer service, and using "outside influence" etc.. that was unneeded. The car was then supposed to be fixed and provided Monday (dropped off on Wedneday evening), and it was a provided a week later, and I had to check up on the status constantly. No loaner was provided. I also spoke to the service manager and asked for a price break due to the circumstances and he said he would get back to me. NO call back and I reminded the service advisor about the same. No call to date, really disappointed with this experience and regret this experience overall. Not sure why I would need to call so many folks and obtain contrary advice. Dropped a note to Lithia as well, and also escalated on service line. More

Lance has been servicing my car since I purchased it. He has always been courteous and professional. As a single grandmother, Lance has made sure my Santa Fe had a thorough check up whenever I prepared He has always been courteous and professional. As a single grandmother, Lance has made sure my Santa Fe had a thorough check up whenever I prepared for a long trip out of town. If he did not know an answer to my questions, he would find take the time to find someone or somewhere to help me. Lance always gave me superior service always explaining what and why I needed the servicing he recommended. . I always knew I could trust him and that my vehicle would take my grandchildren and great grandchildren safely on our vacations. Many kudos to Lance and this dealership. More

Service was performed and when I brought up an issue with my car that a scrape damage occurred to my car while in their possession. I was brushed off as it was my fault and responsible for the damages. I was my car that a scrape damage occurred to my car while in their possession. I was brushed off as it was my fault and responsible for the damages. I was referred over to dealer manager Dillian. I left 3 messages and never received a follow up call from him. More

Fast and easy to communicate good work and no hassle in and out pretty quick and out pretty quick More

Really friendly staff. However I ordered a part for my car and service person said he’d call when part was in. Unfortunately we forgot as well. I feel that customer servic However I ordered a part for my car and service person said he’d call when part was in. Unfortunately we forgot as well. I feel that customer service was technically responsible More

It was amazing, helpful and the staff was knowledgeable very well done will definitely recommend very well done will definitely recommend More

Went in for recall work. Wanted to charge me $750 for front breaks and rotors while I was there. It took me 1 1/2 hours to do it myself without special tools or a ship lift. Wanted to charge me $750 for front breaks and rotors while I was there. It took me 1 1/2 hours to do it myself without special tools or a ship lift. That puts the shop hours at under an hour for a certified mechanic. I’d literally never pay to have work done there. Not with those shop rates. More

Did my 15K service on my Kona with them. Matt handled it with no problems. Matt handled it with no problems. More