Back

Lithia Hyundai of Reno - Service Center

Reno, NV

4.2
1,966 Reviews

1,966 Reviews of Lithia Hyundai of Reno - Service Center

Sort by
May 03, 2025

They were professional, answered all of my questions, and finished the work on time. My car is running great! More

by KELLENW1981
Recommend Dealer
Yes
May 05, 2025 -

Lithia Hyundai of Reno responded

Kellen, we're delighted to hear that our team at Lithia Hyundai of Reno provided professional service and got your car running smoothly. Thanks for sharing your experience!

May 01, 2025

Salesman Matt and Director of financing Devin were very professional, helpful and a pleasure to work with. More

by KARI3810
Recommend Dealer
Yes
Employees Worked With
5
May 05, 2025 -

Lithia Hyundai of Reno responded

We're glad to hear that Matt and Devin provided you with a professional and helpful experience at Lithia Hyundai of Reno. Thank you for sharing your feedback!

April 27, 2025

It's always great service. I appreciate the people who work there, and everything was told to me in a timely, professional manner. More

by jmarasca
Recommend Dealer
Yes
Apr 28, 2025 -

Lithia Hyundai of Reno responded

jmarasca, thank you for the wonderful feedback! We're delighted to hear that our team at Lithia Hyundai of Reno provided timely and professional service. We appreciate your support!

April 25, 2025

Building is starting to look rundown. Waiting are is ok. Waiting room is ok. Building is starting to look rundown. More

by DEEDRA25
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Smith
Apr 28, 2025 -

Lithia Hyundai of Reno responded

Thank you for your feedback on Lithia Hyundai of Reno. We appreciate your input and will take it into consideration as we work to improve our facilities. Your satisfaction is important to us, and we're glad the waiting area was satisfactory during your visit!

April 25, 2025

Mechanic left greasy hand prints on my car twice. Not happy. Service dept was great. You need to have a talk with the mechanics about caring about the customers cars. More

by hockerwalker
Recommend Dealer
No
May 03, 2025 -

Lithia Hyundai of Reno responded

Mr. Walker, I know the service manager offered to detail your car for you, if you would like to schedule that give myself or Jake a call. Jake can be reached at 775-682-3314, and my number is 775-446-5334. We apologize for any inconvenience we may have caused you and look forward to taking care of this for you. Respectfully yours, Scott Robert Customer Relations Manager 775-446-5334 srobert@lithia.com

April 24, 2025

Salesperson said I would get the NCAS charging adapter for free but Hyundai is now saying i need to pay for it. More

by RICHARD.HARRISON
Recommend Dealer
No
Employees Worked With
Dan Dunham
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2025 -

Lithia Hyundai of Reno responded

Mr. Harrison, I'm sorry about the confusion, it appears the free adapters were for purchases prior to January 31st, 2025, I have an email in to our factory rep for some clarity on this issue. As soon as I hear back, I will be in touch. I may not hear back today, but I will reach out when I hear something. Respectfully yours, Scott Robert Customer Relations Manager Lithia Hyundai of Reno SRobert@lithia.com 775-446-5334

April 24, 2025

Courteous, efficient service It's easy to book appointments at Lithia, & every time I've had my car serviced there, I've been pleased. More

by Sally2014macbookpro
Recommend Dealer
Yes
Employees Worked With
Jake(?)
Apr 25, 2025 -

Lithia Hyundai of Reno responded

We're delighted to hear that our team at Lithia Hyundai of Reno has consistently provided courteous and efficient service for you. Thank you for choosing us, and we look forward to assisting with your future appointments!

April 21, 2025

They’re great. They’re like family. They are the BEST in sales and service. Won’t go anywhere else. More

by RICHVANDINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Roach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Levi Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2025 -

Lithia Hyundai of Reno responded

Richvandine, thank you for the wonderful feedback! We're delighted to hear that our team at Lithia Hyundai of Reno feels like family and provides top-notch service. We look forward to serving you again in the future!

April 21, 2025

They were very nice and quick. I’m a little confused though because I was supposed to get something done where the key starts the car for the recall and not the stick but I got the More

by Sslazas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2025 -

Lithia Hyundai of Reno responded

Thank you for sharing your experience with Lithia Hyundai of Reno! We're glad to hear that our team was nice and quick, and it's great news about the better insurance rate. If there's anything else we can assist with regarding the recall, please feel free to reach out!

April 20, 2025

Poor communication and no loaner car available when they keep your car for two weeks. More

by M.KAYLA27
Recommend Dealer
No
Employees Worked With
Lance Smith
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Smith
Apr 22, 2025 -

Lithia Hyundai of Reno responded

Hello, Thank you for sharing your concerns. Your patience was much appreciated as we attended to your vehicle. If you are still seeking assistance, please contact me directly. Scott Robert - Customer Relations Manager - 775-446-5334 - srobert@lithia.com