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Lithia Hyundai of Reno - Service Center

Reno, NV

4.3
1,872 Reviews

1,872 Reviews of Lithia Hyundai of Reno - Service Center

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November 21, 2024

Very good service! Very nice people! Price is great! Informed me of everything done with my car! The service department was great on everything! More

by CSMITHREGENCY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trisha Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2024 -

Lithia Hyundai of Reno responded

We're delighted to hear that you had a great experience with our service department at Lithia Hyundai of Reno! Thank you for your kind words and support. We look forward to serving you again in the future!

November 20, 2024

They do their job. I bought 4 cars from them. Two used and two new. That should say something. More

by JWOSBORN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trisha Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2024 -

Lithia Hyundai of Reno responded

Thank you for your continued support. Should you need anything else, please let us know.

November 20, 2024

We always appreciate the service we receive in service with Trisha, Mathew Reed in sales and the sales office team. Jake also helps with anything we need. More

by MREED1716
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Mazzone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Leveille
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Robert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Holly Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Roach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trisha Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jake
Nov 21, 2024 -

Lithia Hyundai of Reno responded

We're delighted to hear that Trisha, Mathew Reed, and Jake have consistently provided you with excellent service at Lithia Hyundai of Reno. Thank you for your continued support!

November 18, 2024

Excellent customer service, everyone was very personable and kept me I. The look via text was great More

by christie.lane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chantel Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas Bragg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2024 -

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno. We are thrilled to see that you enjoyed the customer service provided by our team. Until next time, safe travels!

November 16, 2024

Excellent service Professional Personal well trained Responsible Respect Nice sales personal Well explained Very satisfied More

by AYALALEMUSLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Bragg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Lithia Hyundai of Reno responded

Hello, thank you for sharing your satisfaction with the service at Lithia Hyundai of Reno! We're delighted to know our team met your expectations. We appreciate your support and look forward to serving you again in the future!

November 15, 2024

Terrible. My car has 15 intermittent problems and the dealership is doing nothing but charging me 195$ to diagnose each one but they happen randomly so don't o More

by JKIGGENS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Everett Clunie
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Lithia Hyundai of Reno responded

Hello, Thank you for taking the time to express your concerns. We understand how challenging intermittent problems can be, and we want to help find a solution that works for you. Please reach out so we can discuss this further and explore options together. Thank you, Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

November 15, 2024

Very customer oriented fast service excellent follow-up. I receive customer updates when important. Great dealership More

by COLCUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Attillio Ravo
Nov 18, 2024 -

Lithia Hyundai of Reno responded

We're delighted to hear that you had a positive experience with our team at Lithia Hyundai of Reno! Providing excellent service and keeping our customers informed is always a priority. Thank you for the great feedback!

November 10, 2024

Mat Reed is handsome and Ryan Ferris has amazing hair. Tony Mazzones laugh could be heard booming through the dealership. What a happy dude. More

by BRYAN.OGG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Mazzone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trisha Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2024 -

Lithia Hyundai of Reno responded

We're delighted to hear that our team at Lithia Hyundai of Reno made such a positive impression! It's great knowing their personalities added to your experience. Thanks for sharing this fun feedback with us!

November 10, 2024

Wish you had a Hyundai dealership in Fallon NV. My service was only available at a dealership and you offered a ride service to my home. I had to leave my vehicle for three days. Overall the staff More

by rothdr3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chantel Hughes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Dayton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Was assigned a service rep but I do not remember name was a five star.
Nov 12, 2024 -

Lithia Hyundai of Reno responded

Thank you for sharing your experience with Lithia Hyundai of Reno! We're glad to hear our team provided great service and that the ride service was helpful. We appreciate your feedback about having a dealership in Fallon, NV, and will keep it in mind for future considerations. Safe travels until we see you next time!

November 10, 2024

I showed up for my 2pm appointment for an oil change and no one said a word to me for 10 mins. I finally Had to speak up and I asked if I was In the right area. They said yes and then that was it. Finally a More

by Mbotelho723
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't know who helped me
Nov 12, 2024 -

Lithia Hyundai of Reno responded

Mr. Botelho, Please accept our humble apology for your less-than-stellar experience in our service drive, this is certainly not the experience we strive for, especially for your first service. Normally a scheduled service (7,500-8,000 mile service) takes about 60-90 minutes to complete. In addition to changing the oil we also rotate the tires and perform a Multi-Point inspection. With this being your first service and your Santa Fe being a complete redesign, we want to make sure everything is as it was when it rolled out of the factory. And of course on this particular visit, we also completed an open recall campaign (Recall #265) for the Main Floor Wiring Harness. Again, please accept our apology for the wait and any inconvenience we may have caused you. If there was anything else that contributed to the low score and you want to discuss it, I can be reached at 775-682-3352, or SRobert@lithia.com. We look forward to earning that 5th star on your next visit, safe travels and thank you for your business. Respectfully yours, Scott Robert Customer Relations Manager Lithia Hyundai of Reno