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Lithia Hyundai of Reno - Service Center

Reno, NV

4.2
1,909 Reviews

1,910 Reviews of Lithia Hyundai of Reno - Service Center

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January 29, 2025

Just came in for a regular service and was out the door within the hour. More

by JKSSSPARKS
Recommend Dealer
Yes
Jan 30, 2025 -

Lithia Hyundai of Reno responded

Thank you for the review. Should you ever need anything else, please let us know.

January 29, 2025

I did not have an apt. ,but needed advice on operation of new Tuscon SEL hybrid. Just waited a few minutes and someone was avaiable and went out to help me with my question More

by ANNEAMASON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember person's name.
Jan 30, 2025 -

Lithia Hyundai of Reno responded

We're delighted to hear that our team at Lithia Hyundai of Reno was able to assist you promptly with your Tucson SEL Hybrid. Thank you for sharing your experience, and we're always here if you need further assistance!

January 26, 2025

Best car buying and trading experience I’ve ever had. I will definitely be going back. More

by BLACK-WIND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Levi Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Lithia Hyundai of Reno responded

Thank you for the review! We look forward to seeing you back in the future.

January 26, 2025

I sold this car almost a year ago to someone with the same first name. Now this dealership won’t leave me alone. They are even mailing things to my address with her name on them. Calling my number and em More

by THESTOWELLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Trisha Stone
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : None. It wasn’t me.
Jan 28, 2025 -

Lithia Hyundai of Reno responded

Mr. Stowell, Please accept our apology for your experience. Unfortunately when you sell your car, we don't receive any sort of notification unless you call us, or put a one star survey on our profile. Your contact information has been removed from our system, and we've sent a request to our vendors to do the same. If for some reason you receive any form of correspondence from us in the future, please contact me directly at 775-682-3352, or forward the email to SRobert@lithia.com and I will personally take corrective measures. Cheers to a happy and healthy 2025. Respectfully yours, Scott Scott Robert Customer Relations Manager Lithia Hyundai of Reno 775-682-3352 SRobert@Lithia.com

January 26, 2025

I have been in twice. Once for a recall and once for brakes. When I was in for the recall I asked to be called when my car was ready. I needed my car as soon as possibl More

by LQUINES26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2025 -

Lithia Hyundai of Reno responded

I apologize for the inconvenience you experienced during your first visit. I understand how frustrating that must have been. I'm glad Lace was able to provide excellent service on your second visit, but we want every experience with us to be seamless. Please feel free to reach out if you'd like further assistance or have any other concerns. Thank you, Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

January 24, 2025

I'm not happy with my service. The problem they are telling me doesn't make sense I payed cash for my car 12/24.can you help me I'm afraid to drive very far in my car. More

by Melika
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
À is the only
Jan 27, 2025 -

Lithia Hyundai of Reno responded

Melika, I'm sorry to hear about your concerns with the service. We want you to feel confident and safe in your vehicle, so please reach out directly so we can address this issue together. Thank you, Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

January 23, 2025

Horrible experience buying a car from them. I got a new windshield, but after a couple washes the same nicks in the glass are back. More

by BLUMOON1968
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Trisha Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Lithia Hyundai of Reno responded

Hello, I'm sorry to hear about your experience with the windshield. I would like to personally address this issue. Please reach out so we can explore available options. Thank you, Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

January 21, 2025

The people are up to date on my auto and work completed on time. With all questions from myself ancered. More

by BILL.BONNIE.BURR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trisha Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2025 -

Lithia Hyundai of Reno responded

Bill, we're glad to hear that our team at Lithia Hyundai of Reno was able to keep you informed and answer all your questions. Thanks for the great feedback!

January 21, 2025

They installed the hitch and everything was fine. They worked with me on the wiring harness. There were recalls on the old harness. They worked with me on getting the right one ordered. More

by DKONERSMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cuong Ngo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Ostrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Everett Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hai Ngo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Otto Sandoval-Carpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chantel Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Mazariegos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trisha Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Dayton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure
Jan 23, 2025 -

Lithia Hyundai of Reno responded

DKONERSMAN, I apologize for the inconvenience regarding the wiring harness. It's understandable to be disappointed when expectations aren't met. Please reach out so we can discuss this further and find a solution that works for you. Thank you, Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

January 20, 2025

It’s great to have confidence you are being well taken care of by everyone there. More

by Jane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno. We are thrilled to see that you felt well taken care of during your visit.