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Lithia Hyundai of Reno - Service Center

Reno, NV

4.2
1,889 Reviews

1,889 Reviews of Lithia Hyundai of Reno - Service Center

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August 13, 2016

best dealership ive ever done business with Ive lived in several states during my career and have bought many vehicles all over the country. Reno Hyundai treats a person like family. From the ma More

by warren blum
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Robert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Wolpe, Bryan Ogg, Jeremy Olsen
Aug 13, 2016 -

Lithia Hyundai of Reno responded

Mr Blum, Thank you so much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their experiences, good and bad. Intermittent problems are among our most challenging issues, and as you point out in some cases it can literally take weeks to isolate them. Throughout this ordeal you proved to be a patient and understanding customer, and for that we are eternally grateful. We strive to ensure that everyone who visits us will recommend us to their friends and family and we’re happy to hear that you agree! On behalf of Lance, Jeremy and Bryan, thank you so much for your thoughtful review and continued business. And if you ever need anything please feel free to reach out to me directly. Regards, Dylan Clunie | General Manager | Lithia Hyundai of Reno

July 08, 2016

Great service I brought my car in on a busy day to get serviced and they gave me a appointment for later that day. I got the car done in quick time and was complete More

by Rick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlo Moscoso, Matt Franceschini
Jul 11, 2016 -

Lithia Hyundai of Reno responded

Rick, Thank you for continually choosing us for your servicing needs and for leaving us this amazing feedback. Our team works extremely hard to keep our customers coming back and it’s a pleasure to hear we've succeeded. Customer satisfaction and world class customer service is our number one goal, and we are pleased that our team earned your trust in our business. We look forward to the opportunity to see and service you in the future! Be sure to like/follow us on Facebook to catch all the specials! Drive safe and thank you again. Best, Dylan Clunie | General Manager | 775.823.3334 | DClunie@lithia.com

June 14, 2016

Always good service When I purchased my car I also purchased the lifetime oil change option so I'm in their service area a minimum of three times a year. I always get gr More

by whyme
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2016

had car serviced everything was good service and everyone was pleasant and friendly.I was happy with all assets of the transaction in buying a car within the dealershi More

by low8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Osorio
May 04, 2016

GOOD SERVICE BEST SERVICE I HAVE EVER EXPERIENCED, THE WRITERS ARE SO FRIENDLY, THE GIRL THERE I THINK HER NAME IS CHANTEL IS VERY FRIENDLY AND KEEPS YOU NOTIFIED More

by harley guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlo Moscoso
May 04, 2016

good service We have always taken our car for service at the Reno Hyundai. Lance has always treated us with respect and kindness. We drive 1 hour to deal with t More

by mikey123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2016 -

Lithia Hyundai of Reno responded

MIkey, We sincerely thank you for going out of your way to write this wonderful review about Lance and our dealership. We understand the one thing people desire most about their servicing experience is that they can get in and out in a timely manner, with their car serviced/fixed properly the first time. Judging by your review and star score, it sounds like we did just that. I will be sure to forward your kind words on to Lance. If you have any further needs, please come back to see us. Also like/follow us on Facebook to stay connected with special events and service deals. Regards, Dylan Clunie General Manager Lithia Hyundai of Reno

April 19, 2016

Lance Smith is a GREAT service adviser I always take my Santa Fe here, and I always get top notch service, and Lance is always the one who takes care of our car, he is always friendly, hone More

by Dee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2015

Fun and Trusting Pete and Carlos in the service department made this ordeal of purchasing a car more than bearable. They both went out of their way to make sure I got More

by judy216
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Carlos (Juan) in Service Department - He was THE BEST - and made sure I was OK, Pete Montalvo
May 20, 2015

Service was great! This is my first time leasing a Hyundai and I was having trouble with my car seat being secure. I asked Lance to look at it and he showed my how to p More

by tstrickland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 09, 2015

GREAT PLACE. HONEST PEOPLE AS WELL AS FAIR PRICES. THE LADY ANDY KEEPS THE DANISH AND COFFEE BAR FULL AND THE OTHER LADY CHANTEL TELLS GREAT JOKES WHILE YO More

by harley guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
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