Lithia Hyundai of Reno - Service Center

Routine Service Matt, the Service Writer, was competent and friendly. The actual service exceeded my expectations with being done more promptly than I had anticipate Matt, the Service Writer, was competent and friendly. The actual service exceeded my expectations with being done more promptly than I had anticipated. I didn't have time to read a whole chapter in the book I brought to read while waiting. More

Great Customer Service Your service dept. was crazy busy the morning I took my car in for service. I had also scheduled a doctor's appointment a little later in the morning Your service dept. was crazy busy the morning I took my car in for service. I had also scheduled a doctor's appointment a little later in the morning. Because of the large number of vehicles in the Service area, I was concerned that I might end up being late. I was told that I would be out in an hour. Just as I was told, I was out in an hour. More

I do not recommend I ABSOLUTELY WOULD NOT RECOMMEND THIS DEALERSHIP...We purchased a used Dodge Durango from this dealer less than 6 months ago. Our sales person was Ron I ABSOLUTELY WOULD NOT RECOMMEND THIS DEALERSHIP...We purchased a used Dodge Durango from this dealer less than 6 months ago. Our sales person was Ronald, seemed like a pretty decent guy. Had I wrote this review right after our purchase my only complaint would have been we spent an entire day there.... literally! 8am to almost 9pm.  But a good review is likely in the beginning, they do whatever they can to close the sale. Less than 6 months in and the truck we JUST PURCHASED needs a new starter and battery. In my times of purchasing vehicles I have NEVER had to do repairs like this so soon, as long as I kept up daily maintenance as we have done. The dealer charged us $140 to diagnose the a problem we shouldn't have had so soon in the 1st place, but whatever. We can't do anything about it. However, to make matters even more ridiculous, they called to tell us the work thats needed isnt covered under the warranty we purchased, and that it would cost some crazy amount over $1000 for a freaking BATTERY AND STARTER,  they lost me when I heard 1 thousand. THAT'S RIDICULOUS!!!! When we mentioned how ridiculous this is, the gentleman response with... "The parts are pretty cheap, it's the 3 hour labor." First thing, that isnt even 3 hours of work. It doesn't take 3 hours to reinstall a starter (mind you, they already have it out from diagnosing it, because they told us they will leave out for us to pick up and take else where) that shows me how shady they are. We priced the parts the starter and battery it's about $275. So over $800 in JUST LABOR!!! I do take some fault because I should OF NEVER PURCHASED FROM A DEALER who can't stand behind the product they sold for at least 6 months. Unfortunately, we didn't think of this at purchase, so hopefully this helps someone else.  They may be ok with new vehicles, but obviously they lack integrity so I wouldn't even purchase a new one from them. We've relocated from east coast. The dealership I purchased from back home stood behind what they sold. They prided themselves in not selling cars with issues to their customers. If the vehicle had ANY ISSUES in the 1st 6 months they took care of it with no problem. We were in the market for a 2nd vehicle, and my fiance saw a few things there while he waited for the truck... BUT I REFUSE to go back there and purchase another vehicle. This experience was right on time before I gave this dealership any more money.  More

First Service Call I purchased my new vehicle a few months back and recently had the first service completed. The drop-off was quick and the turnaround was timely and pa I purchased my new vehicle a few months back and recently had the first service completed. The drop-off was quick and the turnaround was timely and painless as usual. This is my third new Santa Fe from Lithia Hyundai of Reno. Thanks to Pete Montalvo and the crew, I continue to remain very satisfied. More

Bluetooth/Radio Problems Thankfully Tabitha in the service department was so helpful in resolving my problems with my Hyundai 2015 Veloster. She help explain how the warranty Thankfully Tabitha in the service department was so helpful in resolving my problems with my Hyundai 2015 Veloster. She help explain how the warranty works and resolved the issues. Matt the Service Manager was a easy to talk to and listened respectfully to help solve my radio/Bluetooth issues directly with the manufacturer. They made me feel very comfortable and were very through with my car. I recommend them for all my car services. More

Matt is awesome! Matt is awesome as is the entire staff at Lithia. This was a 30,000 service which would take 2-3 hours so I was offered a drive home. I elected to sta Matt is awesome as is the entire staff at Lithia. This was a 30,000 service which would take 2-3 hours so I was offered a drive home. I elected to stay in the waiting area and do some work on my laptop. More

Quality and Timely Work Performed Everybody in the service department is friendly and eager to help keep customers happy and coming back. I live in Gardnerville and will continue to co Everybody in the service department is friendly and eager to help keep customers happy and coming back. I live in Gardnerville and will continue to come to this facility for all my service needs. More

Great place I just enjoyed dealing with Scott Hicks. He made me feel important even though I am not. Thanks Scott. I will keep coming back Hopefully not for runn I just enjoyed dealing with Scott Hicks. He made me feel important even though I am not. Thanks Scott. I will keep coming back Hopefully not for running into a deer More

Oil change Nice deal with lance, always smile ! Very friendly ! The service was quickly, great expertise. we bought our car here and come back all the time. Nice deal with lance, always smile ! Very friendly ! The service was quickly, great expertise. we bought our car here and come back all the time. More

on time appointment accurate with what is scheduled. routine service (oil, tires) very good. 60 k service gets pricey but they are very good with helping to prioritize wo accurate with what is scheduled. routine service (oil, tires) very good. 60 k service gets pricey but they are very good with helping to prioritize work to be done More