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Lithia Hyundai of Reno - Service Center

Reno, NV

4.3
1,818 Reviews

1,818 Reviews of Lithia Hyundai of Reno - Service Center

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January 18, 2024

My experiences are always trouble free, and Lance is a delight The shuttle service is great too More

by LORIFAZELI
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Smith
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Jan 19, 2024 -

Lithia Hyundai of Reno responded

Hi Lori, thank you for sharing your positive feedback! We're happy to see you enjoyed our shuttle service at Lithia Hyundai of Reno. We are here for any future automotive needs that come your way!

January 17, 2024

Worst place in reno too buy a car service sux the people have no people skills they lie about everything and scam u at every corner More

by BJDL413
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan
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Jan 18, 2024 -

Lithia Hyundai of Reno responded

Hello, We're truly sorry to read about your experience. We strive for transparency and honesty in all our dealings. Your feedback is important as it helps us improve. If you'd like to discuss this further or if there's anything else we can assist with, please reach out to me directly. Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

January 17, 2024

Very responsive They took care of all my problems. Put me back on the road. More

by Tom.butt
Recommend Dealer
Yes
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Jan 17, 2024 -

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno. We are happy to see that you found our team responsive and helpful. Please reach out if you ever need anything else.

January 17, 2024

Everyone was very polite. They did a very good job at allowing apace to decide on the deal as well. Very much appreciate the kindness and accommodation More

by AMAURER20
Recommend Dealer
Yes
Employees Worked With
Donald Ostrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donald Ostrom
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Jan 17, 2024 -

Lithia Hyundai of Reno responded

We're glad to know you appreciated the respectful and accommodating environment at Lithia Hyundai of Reno. Thanks for sharing your positive experience with us!

January 17, 2024

The service provided was good and friendly. Wait and update times were long and required prompting. More

by JESSMAINZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2024 -

Lithia Hyundai of Reno responded

Thank you for your feedback, Jess. We will be sure to improve moving forward. Should you need anything else, please let us know.

January 17, 2024

The service representative was very patient and detailed when I asked him for an explanation on repair. It made me feel that I could trust them. More

by Hyundai customer
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2024 -

Lithia Hyundai of Reno responded

We're so glad to know our service representative was able to provide you with the detailed explanation you needed at Lithia Hyundai of Reno. Trust is essential and we appreciate your confidence in us!

January 17, 2024

The absolute worst experience with a car dealership I have ever encountered. Terri le customer service. The wait times for repair are generally close to two months which makes my warranty worthless. The More

by CORRINE.ABRAMS360
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maegan Minetto
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Jan 17, 2024 -

Lithia Hyundai of Reno responded

Corrine, Thank you for taking the time to share your comments and feelings about our dealership. Even though your comments do not shine a positive light on our dealership, your happiness is important to us and we'd like to explore a solution. In looking at the notes from our last conversation it looks like I had arranged to pick the car up from your daughter, but she never reached back out to me. The last message I have is a "she's stuck in class" text and nothing after that. My direct line is 775-682-3352, and my email address is SRobert@Lithia.com. Please reach out or have your daughter reach out and I'll do whatever I can to help. Regards, Scott Robert Customer Relations Manager Lithia Hyundai of Reno 775-682-3352 SRobert@Lithia.com

January 17, 2024

Your property is too small, you need to expand somewhere else because it us crowded in your Dealership More

by biviano.vasquez
Recommend Dealer
Yes
Employees Worked With
Matt
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Jan 17, 2024 -

Lithia Hyundai of Reno responded

Biviano, we appreciate your feedback about our space at Lithia Hyundai of Reno. We're always looking for ways to improve and will certainly take this into consideration. Thanks for bringing it to our attention!

January 17, 2024

Timely, responsive, and professional. Expert counseling regarding auto condition and the services needed. Vehicle was delivered on time and all services were completed as promised. More

by SThompson
Recommend Dealer
Yes
Employees Worked With
Matt Fraceschini
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Jan 17, 2024 -

Lithia Hyundai of Reno responded

SThompson, we're glad to know our team at Lithia Hyundai of Reno provided you with timely and professional service. Thanks for trusting us with your vehicle's needs!

January 17, 2024

Professional, prompt, friendly. Always return my calls and willing to advise me on the needs of my car More

by HAZELMCBERRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2024 -

Lithia Hyundai of Reno responded

Hazel, we appreciate your feedback! Our team at Lithia Hyundai of Reno is always here to provide professional and prompt service. Thanks for trusting us with the needs of your car!

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