Lithia Hyundai of Reno - Service Center

It was very easy booking the appointment for an oil change. Quick service. Lance was great! Shuttle service is also great if you don’t want to wait. change. Quick service. Lance was great! Shuttle service is also great if you don’t want to wait. More

Tabatha is always courteous and professional and always gives me realistic timeframes so I can still go about my day while my car is being taken care of. gives me realistic timeframes so I can still go about my day while my car is being taken care of. More

I always come here to get my car serviced. Some may say oh dealerships aren’t too expensive and they’re just trying to make money. This might be true but ever since my first visit, Matt Franceschini has be oh dealerships aren’t too expensive and they’re just trying to make money. This might be true but ever since my first visit, Matt Franceschini has been excellent, showing compassion, respect, and courtesy at the highest level. My last service was a transmission fluid change and he told me that the total was going to be around $1500. I was a little bit shocked but it was something that had to be done. But even he knew something was wrong. So he double and triple checked with the mechanics and even called Hyundai, and found out that was a lifetime transmission fluid for a different engine, and the new total came out to be less than half that amount. The amount of work everybody at that dealership puts into making sure everything is right is well worth the extra money. I’ve come to trust this dealer fully with my car. More

I have been using this dealership for car service for almost a year now and they are amazing. everyone who works here is so friendly and helpful and fast. Plus the waiting area is always super clean and almost a year now and they are amazing. everyone who works here is so friendly and helpful and fast. Plus the waiting area is always super clean and stocked with snacks and water to wait. More

The service desk personnel were prompt and efficient. The technicians however forgot to close the hood. Glad I caught it before I traveled the 90 miles home. The technicians however forgot to close the hood. Glad I caught it before I traveled the 90 miles home. More

Everyone was amazing and Tabitha was awesome as always. I never have to wait and they get right down to the problem and fix it never have to wait and they get right down to the problem and fix it More

Needed new motor in my car was taken care of in a week. Though they could've put gas and washed it. Its dirty from working in it and won't come off car. Though they could've put gas and washed it. Its dirty from working in it and won't come off car. More

I'm very upset by this particular visit. The first complaint I have is how long it took; I understand that things are different right now due to COVID-19, and there are limitations in place for the em complaint I have is how long it took; I understand that things are different right now due to COVID-19, and there are limitations in place for the employees' protection while they're working. That doesn't change the fact that I was told there oil change would only take about 1 hour to 1 hour, 15 minutes, but I was actually there for two hours, and was never given an update that it would take longer. Also, the oil cap on the engine was broken, not by my own doing, yet I'm being expected to pay for the replacement? I've never touched that cap in the entire time I have owned this vehicle, so I don't understand why I should pay for a replacement of a piece I've never touched, and was broken by someone else's handling. I will also be returning to the service department today (7/3/20) to address this issue. I wish I could a proper 5-star for this visit, I want to give this visit a 5-star review as the service department is always great. The problem is, I can't for the reasons I have given. More

Great service This dealership has been very good to me. They treat me as a valuable customer and have not let me down in the past 5 years. They go above and beyon This dealership has been very good to me. They treat me as a valuable customer and have not let me down in the past 5 years. They go above and beyond to satisfy their customers. More

The service department did a great job. I also received a complimentary car wash. Plus, our car was available to pick up before the time originally quoted. I appreciated the professionalism of the staff as w complimentary car wash. Plus, our car was available to pick up before the time originally quoted. I appreciated the professionalism of the staff as well. More