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Lithia Hyundai of Reno - Service Center

Reno, NV

4.2
1,909 Reviews

1,909 Reviews of Lithia Hyundai of Reno - Service Center

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June 14, 2024

Service center was great on replacing defective touch screen. Cannot get a response from body shop regarding repairs. Have an estimate but no repairs so far and no return call. More

by GABRIELTORRES6603
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Jun 17, 2024 -

Lithia Hyundai of Reno responded

Gabriel, we're glad to hear our service center took care of your touch screen at Lithia Hyundai of Reno. We're sorry for the delay with the body shop and will work on improving communication. Thank you for bringing this to our attention!

June 13, 2024

Lance Smith is an asset to the company and is great at customer service. Thank you all you do Lance. More

by dpeterson0711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2024 -

Lithia Hyundai of Reno responded

Thank you for the review! Lance will be thrilled to hear that you enjoyed your visit. Until next time, safe travels!

June 06, 2024

Lance is the reason I go to this dealership. He is quick to respond and is very accommodating. More

by HOLLYH79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2024 -

Lithia Hyundai of Reno responded

Thank you for the positive review! We truly appreciate your support. Until next time, safe travels!

June 06, 2024

Lance and the rest of the team are always very helpful and keep my service on track. Great team More

by 279JBUNCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cuong Ngo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Ostrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Everett Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hai Ngo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Olsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Otto Sandoval-Carpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Mazariegos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drea McGiffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
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Jun 06, 2024 -

Lithia Hyundai of Reno responded

Thank you for the review! We appreciate your support. We will be sure to pass along your kudos to Lance and the Lithia Hyundai of Reno team. Until next time, safe travels!

June 04, 2024

20 year customer always happy with service from service department thank you as always thanks More

by Jo Williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony shuttle driver
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Jun 06, 2024 -

Lithia Hyundai of Reno responded

Thank you for your 20 years of support! The Lithia Hyundai of Reno team looks forward to continuing our relationship!

June 03, 2024

ALL THE PEOPLE WE WORKED WITH HAVE BEEN EXTREMELY HELPFUL AND VALUABLE.. IAm curious about the trailer harness for the hitch on my Santa Fe that I paid v for More

by DANDOESNTKNOWWHATGMAILIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 04, 2024 -

Lithia Hyundai of Reno responded

We're delighted to hear that our team at Lithia Hyundai of Reno has been helpful! For questions about the trailer harness for your Santa Fe, please reach out directly and we'll be happy to assist. Thanks for choosing us!

June 03, 2024

Mat and Ryan were amazing and really helped me with my car buying process. They made it super easy. More

by CByrne
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 04, 2024 -

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno! We will surely pass along your kudos to Matt and Ryan! Until next time, enjoy your new ride!

June 03, 2024

Beware. Service department is horrible. No communication. Haven’t seen my car in over a month with no resolution in sight. More

by M.mcpartland82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan. Scott
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Jun 04, 2024 -

Lithia Hyundai of Reno responded

Mr. McPartland, Please accept my apology for you less than stellar experience. I will get with Ryan and the technician to see where the delay is. As I write this it's almost 8:00 pm and service is closed. I think we may be waiting on a Field Service Engineer visit from the factory, but I will confirm tomorrow and reach out to you with an update. Regards, Scott SCOTT ROBERT |E-COMMERCE MARKETING MANAGER |LITHIA HYUNDAI OF RENO Phone: [775] 682-3352 | Email: SRobert@Lithia.com  Address: 2620 Kietzke Lane Reno Nevada 89502

June 03, 2024

They were awesome got us taken care of quick and made it easy and hassle free. More

by ROB.OBRIEN
Recommend Dealer
Yes
Employees Worked With
Jeremy Olsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 04, 2024 -

Lithia Hyundai of Reno responded

Thank you for stopping by! Should you need anything else, please let us know.

June 02, 2024

Never returned phone calls. Never spoke to me concerning interest rates. Used my credit because I was co-signed on loan. Turned out after reading docs I am responsible owner of More

by HARDISON_FAMILY3
Service Communication
Recommend Dealer
No
Employees Worked With
Devin Rogers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Levon or levi, David Lennox
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Jun 05, 2024 -

Lithia Hyundai of Reno responded

Hello, Thank you for reaching out about your experience with the communication and loan process. We would like to discuss this further with you directly in order to address the questions you may have regarding your experience. Please contact me at your convenience so that I may be of further assistance. Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

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